Customer Ratings & Reviews
- Model:
- 386727-01
- SKU:
- 12807147
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional performance, noting that it significantly reduces drying time while offering impressive power without excessive heat. Users also appreciate the thoughtful design, ease of use, and the inclusion of useful attachments. While some individuals express concerns regarding the premium price point and the potential for hair damage, the overall sentiment remains highly positive.
This summary was generated by AI based on customer reviews.
Dyson Hair Dryer - would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hair dryer stopped working and, per Dyson support, cannot be repaired. Suggestion was to trash it after 2.5 years. I would not recommend purchasing this device. Too expensive for such poor quality.
No, I would not recommend this to a friendDefective in three years. Buy warranty remember
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only within three years. It became bad on generating heat airs. The factory warranty is only two years.
No, I would not recommend this to a friendWorked for exactly 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a week after the 2nd year of use. Bought insurance for it but could not use it. I expected better quality of product for the price tag.
I would recommend this to a friendDyson Blow Dryer
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only used twice. My hair feels softer. I do like the setting options.
I would recommend this to a friendDry, frizzy hair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see what the hype is about. $400 and my hair is more dry and frizzy than ever. Tried this dryer on different settings even, but ended up with same results. I will be returning it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic Hair Dryer. I am sorry to hear you are less than satisfied with the hair dryer.
The Dyson Supersonic has been tested to work with numerous hair types. Different hair care products can also have an impact on the outcome.
We understand that you may have already returned the hair dryer, however, we would value the opportunity to learn more about your experience. Please contact us at askdysonUS@dyson.com with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Went out 1 year after having
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a gift from my husband Christmas of 2017. Christmas of 2018 I had to send it in for repair due to it stopped working, said it was my fault for not cleaning out the filter... Which is not true. I cleaned the filter after every use due to it being $400 hair dryer and I did not want to have to tell my husband it broke... So I called Dyson and made a claim on my 1 year old hair dryer bought brand new from Best Buy, so I sent it off took 2 weeks to get back and then it is now not working again Christmas 2019... I was in the middle of drying my hair and it went out again.... It did not have anything in the filter as I clean it every time I dry my hair. So when I called Dyson this time they preceded to tell me that there is no warranty on a refurbished hair dryer and the time on that is out to have it fixed... #1 my husband bought it brand new and it went out only 1 year of having it... It's refurbished due to your product... So now I have nothing except -$400. I told him I didn't mind him buying Dyson in the beginning because of the brand and how good the reviews are.... Well I stand corrected... Will NEVER buy a Dyson anything again....
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Christa, this is Kelly with Dyson. I'm sorry to read your review and see that you've experienced an issue with your Supersonic hair dryer. I can confirm this is not something we'd expect with any purchase of the Dyson Supersonic. Also, while we don't expect problems to occur, you can certainly rest assured the free 2-year guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. That said, we do find most problems may be resolved via simple, yet effective, troubleshooting at home. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Stopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two weeks. Need to contact customer service. This product was supposed to save me time not cost me time figuring out to replace and expensive item.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Quit working!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a $400 blow dryer (I bought the professional version), using once every 2 MONTHS, it stopped working DAYS after the warranty ran out!!!! Literally 2 DAYS! Save your money!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .We have a team of Dyson experts available by phone, live chat and email to assist in ensuring your machine is working smoothly. Please feel free to send an email with your serial number to questions.us@dyson.com
Shuts down after 1 minute
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It shuts off within 1 min of me turning it on. I have to wait for it to cool down too start back up then it's fine
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Supersonic hair dryer. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Opened and dirty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has been opened and has signs of being used before I purchased. Drove 40 miles out of my way to pick this item up. Unbelievable
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Matthew, this is Kelly with Dyson. It's very concerning to hear that you received a previously opened or used product. We would be more than happy to look into this for you. Please get in touch with us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my daughters for Christmas. They got to enjoy it for two days before it broke.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
Dyson Vinca Blue/Rose Hair Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a few minutes after turning on. Exchanged for Dyson “pink” a different model that works great!
No, I would not recommend this to a friendWas nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this, and it came not really new It was a lot of damage at the box
I would recommend this to a friendHeavy, clunky , returning today.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about this dryer, mainly because it was purple, but secondarily because I thought it was going to be an amazing hair dryer! The heat is great, cool and ease of using cool button is great, however. the cord is super huge an heavy and this hairdyer ( including the cord weight) easily outweighs my other hairdryer by 2 - 3 times, so not good on my hands or wrist whilst trying to dry my hair. I am sad to return it, but will today. If you come out with a dryer that has a normal sized and weighted cord, please let me know. I am suspecting this will be the next upgrade. Definitely not worth more than $100, if that.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Amaris, this is Kelly with Dyson. The Dyson Supersonic hair dryer was engineered for balance in the hand. It is the only manufactured hair dryer with the motor in the handle. This helps to shift the center of gravity, to make the machine feel more balanced.
Dyson takes feedback from our owners seriously as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. We regret to hear that you are not satisfied with your Dyson Supersonic hair dryer. I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to askdysonUS@dyson.com. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
What a waste.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money. Got this for Mother’s Day gift two years ago for my mom. Of course it die the day after the warranty expired. Took it to Dyson service Center and they say they can’t do anything about it but tell me to buy a new one. What a joke. It was great when it didn’t work. That’s all I can said.
No, I would not recommend this to a friendok but expansive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson - Supersonic™ Hair Dryer - Nickel/Purple is great but expansive... also pretty heavy wire (cable) for a hair dryer...
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Richard, this is Kelly with Dyson. I'm happy to inform you that the Dyson Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy. We're always keen to provide support if ever needed. Also, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson will back your purchase with a free 2-year guarantee. Please consider contacting us directly at askdysonUS@dyson.com. We're keen to learn more about your experience, as we're always happy to assist if ever needed.
Best wishes,
Kelly
Dyson Customer Support
Hideous frizzy mess - so disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yikes! This thing is awful - hurt my hand as it took forever to dry my hair - at high speed. And oh what a mess my hair was! Even a flat iron afterward could barely fix it. I'm giving 2 stars - only because the dryer itself looks so nice, unfortunately I need my hair to look better than the dryer. I will leave this thing to the professionals. Mine has to go back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am pleased to hear you are happy with the design, however, sorry to hear you are less than satisfied with the machine's performance. The Supersonic hair dryer features intelligent heat control and is 6 times faster and 1/3 the weight of other hair dryers.
We would value the opportunity to learn more about your experience. Please contact us at askdysonUS@dyson.com with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson - Supersonic™ Hair Dryer - Silver, was really good one to have it at home.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I was happy to read your review, and see you've been so pleased with the performance of your Dyson Supersonic hair dryer, thus far in your use. Please feel free to contact us directly at askdysonUS@dyson.com we are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Poor quality for an expensive hair dryer!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Dyson Supersonic hair dryer in 2018 and in barely three years , the motor stopped functioning. I do not use the hair dryer everyday and maybe use it 2-3 times a week! Took it to the Dyson Repair center and noticed two other customers in line with similar issues with the hair dryer. Techniciann said that it could not be repaired as they have no parts for it. He suggested buying another one!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you're having some trouble with your Dyson Supersonic. While we cannot ascertain the issue based on this review, we would like to learn more about your experience. Please feel free to contact us directly via email at askdysonUS@dyson.com. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Hair damage
Caused Hair Loss - Too Powerful For Fragile Hair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too powerful for fine, fragile hair. Hair fell out. This is the most overrated product on the planet. Buyer beware.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear of the trouble you're having with your Dyson Supersonic hair dryer. I can confirm this is not something we'd expect with any purchase of the Dyson Supersonic. Also, while we don't expect problems to occur, you can certainly rest assured the free 2-year guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. That said, we do find most problems may be resolved via simple, yet effective, troubleshooting at home. Rest assured, we're keen to go over your machine with you to help ensure your Dyson Supersonic hair dryer is performing properly. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support