Customer Ratings & Reviews
- Model:
- 386727-01
- SKU:
- 12807147
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional performance, noting that it significantly reduces drying time while offering impressive power without excessive heat. Users also appreciate the thoughtful design, ease of use, and the inclusion of useful attachments. While some individuals express concerns regarding the premium price point and the potential for hair damage, the overall sentiment remains highly positive.
This summary was generated by AI based on customer reviews.
Expensive junk. No support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great at first, but I guarantee it will die on you. Mine died right after warranty ended. Do some research and you'll see there are a lot of design flaws to this machine. It's not worth the money for a hunk of plastic that turns into a paper weight. Customer service informed me that my only option was to pay to have it repaired. Yay...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you've had issues with your Dyson Supersonic not working as intended. I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Blows Hair Everywhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this, but it just doesn’t work for my hair type. I have fine hair & on low it just blew all my hair all over & tangled it terribly. I even tried the attachments, but it didn’t help. Low is too high, but then the high is too low when wanting high!! Just didn’t work for me.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jenn, this is Kelly with Dyson. We're sorry to hear that you found the Dyson Supersonic didn't work well with your hair type. There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
Dyson does back all new units from an authorized retailer with a free 2-year guarantee. Please consider emailing us directly at askdysonUS@dyson.com, and we will be happy to assist you further with this. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
they sell fake dyson hair dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they sold me a counterfeit and don't want to refund
No, I would not recommend this to a friend