Customer Ratings & Reviews
- Model:
- 309698-01
- SKU:
- 5916203
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Supersonic Hair Dryer's ability to drastically reduce drying time, its overall performance, and its manageable noise level. Many appreciate its ease of use, powerful performance without extreme heat, and the usefulness of its attachments. However, some customers have concerns about potential hair damage and consider the price to be high.
This summary was generated by AI based on customer reviews.
Didnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the dryer didnt even work when i opened the box
No, I would not recommend this to a friendIt fails a lot
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months of use, it started to shut down
No, I would not recommend this to a friendTania
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad!!! It turns off often I am very dissatisfy with this product.
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It dried my hair pretty quickly, but then again so did my other dryer. I did notice it made my hair a bit more frizzy than my other hair dryer. For the cost personally don’t think it’s worth it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for your review of the Supersonic Hair Dryer. There are a few different things you can do to change the method in which you dry your hair. To begin with, the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
You can find styling tips and tricks at the Dyson hair channel on YouTube here: https://www.youtube.com/channel/UCxhm7KndIp-w-DyHeckHo_A
We'd value the opportunity to learn more about your experience with your Dyson Supersonic, as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us directly at [email protected]. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Not worth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good on curly hair.. wish it was what I needed for my hair, but it couldn’t style it
No, I would not recommend this to a friendDyson - Supersonic Hair Dryer - White/Silver
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This I have to say Best Buy is the best part of this dryer and thank god for buying protection!!!! We’ve had dyson products for years never disappointed but we’ve replaced this dryer twice in a year had the third one for almost two years and just died on us again and it’s only my husband and I who use it I use maybe twice a week him almost daily but he’s just about bald!!! lol I have to say dyson also replaces all their products very easily without any fighting. I just don’t understand why these dryers keep dying on us. Does anyone else have this problem with the dyson dryer???? Thank you, Cindy & Bruce
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Cindy, this is Kelly with Dyson. We're sorry to hear of your disappointing experience with your Dyson Supersonic. I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Worked very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked very good seemed to fluff my hair up to little.
I would recommend this to a friend- Pros mentioned:Drying time, Noise levelCons mentioned:Hair damage
Worth the money, wife loves it!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife needed a new blow dryer. Look and saw this Dyson. Read a few reviews and a lot said it cost a good amount but worth it. They were 100% right. She rants and raves all about it, from it drying quicker, to her hair feel not as damage, and it is a lot quieter. Good product
I would recommend this to a friend - Cons mentioned:Hair damage
Not worth cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the cost, makes hair frizzy, plenty of other products that do a better job at a fraction of the price
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Christi, this is Kelly with Dyson. It seems we have missed the mark with the Dyson Supersonic hair dryer, and your hair type. While everyone is different, we certainly wouldn't expect hair to become fried or frizzy as a result of using Dyson Supersonic. The Dyson Supersonic hair dryer will feature intelligent heat control, which means it will monitor and control the temperature at all times. This helps prevent extreme heat damage and protects hair's natural shine. It also will feature negative ions to help prevent hair from becoming frizzy. I'm happy to inform you that Dyson Supersonic hair dryers features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions. Feel free to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Heavy & Awkward to hold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward to hold There is no grip or ergonomic design item is very heavy and hard to hold for a very long before I hand started to cramp it did blow dry fast and airspeed was awesome. But overall not Worth the price
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for sharing your review with us. We're sorry to hear that in your use, you have found the Dyson Supersonic™ hair dryer heavy or awkward to use. I'm happy to inform you that the Dyson Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy. We're always keen to provide support if ever needed. Also, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson will back your purchase with a free 2-year guarantee. Please consider contacting us directly at [email protected]. We're keen to learn more about your experience, as we're always happy to assist if ever needed.
Best wishes,
Kelly
Dyson Customer Support
Disappointed and Longing for the Air Wrap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the Dyson Air Wrap and loved it but I didn’t really use all of the attachments so decided to purchase the hair dryer this time around. Unfortunately, the dryer has not been as kind to my hair as the Air Wrap. Using the round brush attachment with the Air Wrap left my hair smooth, silky and healthy looking. The dryer doesn’t do the same. I regret purchasing it. I am giving it 2 stars instead if one to account for the fact that my hair is fine and color treated and probably needs more TLC than average.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're glad to hear that you loved the Dyson Airwrap so much, that you decided to give the Supersonic a try. I'm happy to share that the Dyson Supersonic™ hairdryer has been designed to completely blow dry and style your hair. It's a great option for those who want fast drying and smooth, controlled styling with techniques and additional tools such as a brush. I'm also happy to share that we do offer styling guides directly on our Dyson Hair YouTube channel, for great examples and styling ideas. We've also received great feedback regarding reduce the drying times, along with improved hair texture as a result of using Dyson Supersonic™.
We'd value the opportunity to go over your machine with you to help ensure you're getting the best from your Dyson Supersonic™ hair dryer. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Noise level
Unique hair drier
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was given to my wife for a more thorough review, as she is much more likely to use it than I am given her long hair. She was intrigued by the design and said that although much better and more comfortable to hold than a typical drier, did take a few moments to get used to the balance. The unit is nicely balanced, but many years of using the "typical" hair drier forced her to adjust her grip. I was amazed at how quiet the unit is given the amount of air it moves. She was amazed at how fast she was able to dry her hair and without really turning the heat up (she doesn't like high heat for fear of damaging her hair). The magnetic attachments are a nice addition and allow for quick, seamless changes without having to align tabs or slots or any other kind of attachment mechanisms. Overall, although the price-point on such a unit is quite high, the overall build quality coupled with the minimal noise this drier makes and yet dries hair faster than other units makes this a fantastic product, particularly for a person that uses one everyday.
I would recommend this to a friend - Pros mentioned:Noise level, Weight
400 dollar hair dryer worth it? probably!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, a 400 dollar hair dryer you say? For those that don't want to read much, here you go: If you have the budget, get it! For those that like a little reading, here is some more: Packaging: Its like an apple product. I couldn't wait to open this thing, Dyson packs their stuff wonderfully. What you get: The hairdryer, 3 attachments, and a non-slip pad. Features: This thing is amazing. It is very lightweight, and built very well. The handle has a bit of a grip to it, but not too much. There are 3 heat settings (4 if you count no heat at all), 3 fan settings, and a "cool burst" mode. Also has a 9 foot heavy duty cord Use: Does it dry hair? Of course! The heat settings go from cold, to very hot (but not too hot to where you scorch your hair). The 3 speed settings are also great for styling. The attachments attach via a magnet (genius), and can turn 360 degrees for aiming. No more shoving a piece onto the end of a dryer, and having them break or eventually loose their grip. After using, hair does not feel coarse or burnt, but left feeling very nice and not full of static. Sound is also nice. Yes, it isn't pitch quiet, but it is very quiet for a hair dryer, and doesn't have the loud high-pitched squeal cheaper dryers have. Not much else to say, except for my one gripe. I don't like that on the end of the power cord there is a power brick. It is located about a foot or so from the plug end of the cord, so it makes it awkward to coil the cord around the hairdryer for storage. It also makes the end a bit heavy hanging off of the wall. This is the tradeoff for having the hairdryer itself be light.
I would recommend this to a friend - Cons mentioned:Price
Overpriced for what you get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product’s performance isn’t worth the price. It’s a good dryer but not near 400$ Good. I find my hair is actually drying more frizzy than it use to with my less expensive dryer.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. The Dyson Supersonic uses an intelligent heat control which allows you to dry hair without the risk of heat damage. It has high-velocity airflow, allowing you to dry hair faster. I am sorry to hear you are less than satisfied with the results and we would value the opportunity to learn more about your experience. Please contact us at [email protected] with a description of the issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Dyson hair dryer for a Christmas gift. I had to return it since it didn't function properly. I ended up exchanging for a different one. Not very happy at first considering it cost $400 and should not had a failure out of the box.
I would recommend this to a friend- Pros mentioned:Drying time, Noise level
Nice Dryer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have short, fine, wavy hair, and not a lot of patience for hair drying. Typically, I let my hair air dry overnight, since I don't like to take the time to dry my hair. I was intrigued by the look of this dryer, though, and wanted to try it. Dyson is fairly innovative, and I wanted to see what they brought to hair dryers. The first thing I noticed is how nicely the unit is packaging. It's almost TOO nice, but I guess for the price it should be really appealing. Instead of all the little baggies and ties that you get with most products, the unit was laid out neatly in a liner within a box with a lid. You could theoretically store your product in the box. There were WAY too many plastic coverings on the all the finished parts, though. That was annoying to peel all of those sticky films off before use. The unit comes with a rubber mat (to lay the dryer on), a hanging loop (which I could not figure out where to attach to the dryer), a diffuser, two other attachments, and the instructions. The dryer is really beautiful. I love the pink color, and the LED lights. Very high tech. I was surprised how loud it was, though. It was quieter than my old dryer, but I was assuming that, after looking at all the tech that went into it, it would be quiet. I was disappointed in that. As far as use, I tried the diffuser first. I know that's best for curly hair, but I didn't have the patience for it. After a couple of minutes of no progress, I took it off and was hit with a strong wind. I had the unit on low but it still had a great blast of air. My hair was dry within a couple of minutes. I use a Paul Mitchell product to add volume to my hair, and this dryer worked well with it. My hair was quite full looking. If you are in the market for a new dryer, and you love innovative products, I would consider the Dyson.
I would recommend this to a friend - Cons mentioned:Hair damage
Not good for me
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase it because I saw a lot of great reviews about it. For some reason this hair dryer always gives me knots on the bottom of my hair and sometimes frizz. I ended returning it. I have straight and oily hair. I don’t know if it’s my hair type or what but it didn’t work out for me. My friend recommend me using a hair dryer called T3. So far T3 is better for me. I think this product is expensive and you’re just buying the brand.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Vicky, this is Kelly with Dyson. We're sorry to hear that in your use, you've found that the Dyson Supersonic has caused knots or frizz in your hair. There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Wasn’t a fan of this blow dryer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Any regular blow dryer does the same job as this dryer. Might be that I have thick hair but honestly not worth the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Dina, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic hair dryer. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
occasionally unable to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only been used for less than a month and it can't work.
No, I would not recommend this to a friendgood for hair styling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is beautiful and fully equipped for hair styling. however, for me I feel the dryer is heavy and the noise is not as quiet as it says. but I feel hair looks more shiny and smooth after 1 trial.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for your review of the Dyson Supersonic hair dryer. I'm glad to hear that you found your hair to be more shiny and smooth after your use of the Supersonic. I'm also happy to inform you that the Dyson Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy. We're always keen to provide support if ever needed. Also, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson will back your purchase with a free 2-year guarantee. Please consider contacting us directly at [email protected]. We're keen to learn more about your experience, as we're always happy to assist if ever needed.
Best wishes,
Kelly
Dyson Customer Support