Customer Ratings & Reviews
- Model:
- 309698-01
- SKU:
- 5916203
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Supersonic Hair Dryer's ability to drastically reduce drying time, its overall performance, and its manageable noise level. Many appreciate its ease of use, powerful performance without extreme heat, and the usefulness of its attachments. However, some customers have concerns about potential hair damage and consider the price to be high.
This summary was generated by AI based on customer reviews.
Died after just two months of use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died. Just like that. Right in the middle of drying my hair. Just past 60 days of owning it. Now gotta try to see if Dyson will make good. The sad part is that I absolutely loved this hairdryer!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Gina, this is Kelly with Dyson. We would certainly not expect your Supersonic hair dryer to shut off without the power switch being engaged. I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Too much hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Would return for a refund but I’ve waited to long now. Does nothing different than a $25 travel hair dryer. Save your money
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. The Dyson Supersonic is unlike other hair dryers as it uses an intelligent heat control which allows you to dry hair without the risk of heat damage. It has high velocity airflow, allowing you to dry hair faster and it is the only hair dryer with the motor in the handle. This has allowed it to have the perfect balance while handling it.
We would value the opportunity to learn more about your experience. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Died after 15 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$425 for a hairdryer was a special splurge as a gift for my wife. I bought it late 2016 and it's already dead. Terrible and expensive mistake
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear this about your Supersonic. The Dyson Supersonic does include a 2-year warranty. We would value the opportunity to address this in more detail and want to ensure your hair dryer is working as intended.
Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work any better, then my $100 dryer I have now....
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear you are less than satisfied with the hair dryer and would value the opportunity to learn more about your experience. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Dried fast, tangled hair faster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, except tangled hair really badly. Returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Bobby, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am pleased to hear it worked well, however, sorry to hear about the issue with it tangling hair. We would value the opportunity to address this in more detail. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Takes forever to arrive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak air flow. This item took two months to arrive. I was unable to gift this for Christmas as it was intended. Then the quality was very poor when it eventually arrived. Price points are also very expensive.
No, I would not recommend this to a friend- Cons mentioned:Hair damage
Wavy curly girls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast dryer , even on Type 2c curly hair. Love flyaway attachment. Faster blowouts with less frizz.
I would recommend this to a friend - Pros mentioned:Drying time, Weight
We LOVE it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE how it's light and how quickly it dries my hair. I have long hair and hubby has short hair, and we both love it. Easy to style too.
I would recommend this to a friend Not for naturally curly hair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for naturally curly hair. Just an ok hair dryer but definitely not worth the price. I returned.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sabrina, this is Kelly with Dyson. We're sorry to hear we missed the mark with the Dyson Supersonic hair dryer and your naturally curly hair. We do have our diffuser attachment, which features long prongs to reach deep into hair for even diffusion to define curls, and the wide tooth comb attachment has robust teeth to help lengthen curly and coily hair to help create volume and shape. We understand that you have returned your purchase, but if you ever have any questions or concerns that we can help with, you can get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Stopped working after only a few months of ocasso
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer for my wife's birthday. after only five months of occasional use, it stopped working. I contacted the manufacturer March 5th. it is now March 26th and I have not gotten a resolution.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear of the issue you have encountered with your Dyson Supersonic™ hair dryer. It's disappointing to hear that you have reached out to us for support, and are still waiting for a resolution. We are committed to customer satisfaction, and would like to learn more about your experience, as well as provide you with support. Please contact our team directly at askdysonUS@dyson.com and we will be back in touch as quickly as possible.
Best wishes,
Kelly
Dyson Customer Support
Must be defect.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one didn't work properly so we had to return on next day. When plugged in it didnt turn on couple of times and when turns on only last for less than a min and shuts off.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Solo, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
As a mention, if you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Drying time, Ease of use
Buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend absolutely loves it. Says it's easy to use,drys her hair in half the normal time
I would recommend this to a friend - Pros mentioned:Drying timeCons mentioned:Hair damage
Dyson’s products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!!! Dries your hair in minutes without damaging it. It is worth the price by all means
I would recommend this to a friend Do not waste your money!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to replace this product once every 5-6 months. It’s awful, for a $500 hair dryer I expect it to last much much longer!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've been having multiple issues with your Dyson Supersonic. While I'm not able to tell from your review what issue(s) have occurred, it would be rather unusual to have anything occur repeatedly. We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke within the first 6 weeks still have to send it back for a new one. Don’t waste your money on this horrible product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. The problem you are describing with your Dyson Supersonic no longer working after 6 weeks of use sounds very unusual. I can confirm this is not something we'd expect with any purchase of the Dyson Supersonic. Also, while we don't expect problems to occur, you can certainly rest assured the free 2-year guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. That said, we do find most problems may be resolved via simple, yet effective, troubleshooting at home. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Weight
Dyson Hairdryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at drying hair quickly light weight and easy to store away. Highly recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Great dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really great on my hair. easy to use and attachments work wonders.
I would recommend this to a friend - Pros mentioned:Drying timeCons mentioned:Hair damage
Hair dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this hair dryer. It is really fast and just feels like it isn’t damaging your hair
I would recommend this to a friend Wanted to love it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have naturally curly hair and wanted this to help straighten my hair. It does not get hot enough and blows so much my hair just kept getting tangled. I really wanted this to be great but just didn't work well for my type of hair.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Noon14. Thank you for leaving your review on the Supersonic. The Supersonic features an intelligent heat control which allows you to dry your hair without the risk of extreme heat damage. The use of hair treatment products can affect the outcome as well depending on your type of hair.
We would like to learn more about your experience, please feel free to send us an email to [email protected] and we will be in touch.
Best Wishes,
Krystal
Dyson Customer Service
Missing attachment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks very nice but I didn’t have a chance to use because the order came without one attachment. I need to return. I’m so disappointed!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Joanna, this is Tia from Dyson! Your Dyson Supersonic dryer in Prussian blue/rich copper includes the following: Storage case, Flyaway attachment, Wide tooth comb, Gentle air attachment, Styling concentrator, and Diffuser.
If there are any additional concerns regarding the items that should be included with your unit, you're encouraged to reach out to the retailer to inform them of the issue. We're also happy to provide support to you, if needed. Feel free to reach us at questions.us@dyson.com and we'll be privileged to assist further!
Thanks for your support of Dyson technology.
Best wishes,
Tia
Dyson Customer Support