Customer Ratings & Reviews
- Model:
- 309698-01
- SKU:
- 5916203
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Supersonic Hair Dryer's ability to drastically reduce drying time, its overall performance, and its manageable noise level. Many appreciate its ease of use, powerful performance without extreme heat, and the usefulness of its attachments. However, some customers have concerns about potential hair damage and consider the price to be high.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Noise level
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent dryer. So quiet and easy to use. Best for the money
I would recommend this to a friend Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not dry hair any better than a $10 dryer. Looked much better on tv than in real life.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic™ hair dryer. We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Great Dryer, But Overpriced
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, this is a great hair dryer. Or so my wife tells me. I have no hair, so I have to go off her impressions. It's a little bigger than the average travel hair dryer but blows harder and hotter than a normal full size dryer. There are controls to change both the air flow and heat and a momentary cold button on the handle. The build quality is incredible. If a luxury car manufacturer made hair dryers this is what it would look like. It's solid and has a nice paint finish. The magnetic attachments are unique and switch quickly. It even comes with a rubber pad to set it on so it's paint doesn't get scratched. Is it worth the money? Probably not. But if you're looking for the best hair dryer you can get and money is no object, this is the one to get.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled but I was told that my return period was 2 weeks so missed my time frame to return.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that you've only rated your Dyson Supersonic™ hair dryer one star. While we can definitely respect your opinion, I'm happy to share that the Dyson Supersonic™ hairdryer has been designed to completely blow dry and style your hair. It's a great option for those who want fast drying and smooth, controlled styling with techniques and additional tools such as a brush. I'm also happy to share that we do offer styling guides directly on our Dyson Hair YouTube channel, for great examples and styling ideas. We've also received great feedback regarding reduce the drying times, along with improved hair texture as a result of using Dyson Supersonic™. We'd value the opportunity to go over your machine with you to help ensure you're getting the best from your Dyson Supersonic™ hair dryer. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Love love love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the strength of the air and the attachments. Have had mine going in 5 years and it’s the best dryer I’ve ever had.
I would recommend this to a friendcounterfeit hair dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sold me a counterfeit hair dryer, check yours
No, I would not recommend this to a friendStopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.half way thru drying my hair it stopped working. Didn't even have it for a month
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that you've had an issue with your Dyson Supersonic shutting off during your use. We would certainly not expect the machine to shut off without the power switch being engaged. I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
I need return this item not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I open the box and try turn on but never works not good deal. I need rerun I wait for new.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Denniscaviar,
This is Miella from Dyson. Your Supersonic is backed by a 2-year limited warranty and our experts are keen to assist. Please do not hesitate to reach out to us at [email protected] and we would be happy to help.
Best Wishes,
Miella
Dyson Customer Support
too expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OUTRAGEOUS COST! SHOULD BE ILLEGAL TO CHARGE SO MUCH
No, I would not recommend this to a friend- Pros mentioned:Drying time
Lightning Fast Hair Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one amazing dryer. I have long, thick hair, and the Dyson dried it in a flash. It is sturdily built, and should last far beyond every other hair dryer I have owned, I am very impressed and heartily recommend it.
I would recommend this to a friend Cracked Housing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$300 for a item that cracked after 8 uses. Sorry I purchased item. Wish Best Buy or Dyson would look into this.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear your Supersonic is damaged. The Supersonic does carry a 2-year warranty when purchased new and from an authorized seller and does cover any manufacturer defects.
We would value the opportunity to look into this. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
- Pros mentioned:Overall performance
Your best option, all the way
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An magnificent product made for the women today's needs. I founded perfecto for my daily routine when I need to make my style in less than 15 minutes. Worth every penny.
I would recommend this to a friend Bulk package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one I got from Best buy is the bulk package, not good for a gift. Very disappointed, gonna return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear you are not satisfied with the Supersonic. We would value the opportunity to address any questions or concerns you have as comments from consumers who use our products and services over time are very valuable to the development of future products. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we only used it for about one week and it burned out
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nana,
Thank you for your review. This is Miella from Dyson. We're sorry to here of the trouble you've experienced with your Dyson Supersonic™ hair dryer. The Dyson Supersonic was engineered to give you efficient drying with less heat control than conventional dryers, when maintained as outlined in the user manual. It's very peculiar for the machine to have issues, especially within a week.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:Noise level
Powerful, But Problematic for Long Hair
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this blow dryer for my girlfriend in need of a replacement for her old, dying dryer. This blow dryer is undeniably powerful, while being surprisingly quieter than nearly any other blow dryer I've encountered. It's also incredibly well balanced since the motor is inside the handle instead of in the top of the unit. For my girlfriend, this dryer doesn't work great, however. None of the three attachments included worked well with her LONG hair because they were either too powerful and caused her hair to tangle, or not powerful enough to dry her hair. For others with normal length hair, this dryer might be amazing. Just not in her case.
I would recommend this to a friend - Pros mentioned:Drying time, Noise level, Weight
OMG!!!!!! Love love love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best hairdryer I have ever owned! It's so light and quiet and my hair is completely dry in 5 min!!! My hair is soft shiny and smooth!!! Cant believe I can get that from just a hair dryer. Was super skeptical about spending that much money on that but it's so worth it!
I would recommend this to a friend Hairdryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Dyson Hairdryer for a Christmas gift and it already doesnt work.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Supersonic hair dryer. While we never expect any issues to occur with your hair dryer, Dyson does back your machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Overall performance
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best purchase i have ever made. Excellent product
I would recommend this to a friend Product was bad out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed only works for about 30 seconds at a time! Paid over 400 dollars for it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there! Thank you for taking the time to provide a review on the Supersonic hair dryer. The Supersonic hair dryer features a filter and air intake at the base of the handle. If the filter is clogged or the air intake is covered, such as by your hand, during use, this will cause the machine to shut off to prevent over heating.
We would value the opportunity to assist further if you continue to experience the same results. Please contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Have 2 of these, both have been broken for one yea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is broken; cheap dryers have lasted much longer
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've had an issue with your Dyson Supersonic. I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support