Customer Ratings & Reviews
- Model:
- 309526-01
- SKU:
- 5779502
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Supersonic Hair Dryer's ability to drastically reduce drying time, its overall performance, and its manageable noise level. Many appreciate its ease of use, powerful performance without extreme heat, and the usefulness of its attachments. However, some customers have concerns about potential hair damage and consider the price to be high.
This summary was generated by AI based on customer reviews.
Worked for exactly 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a week after the 2nd year of use. Bought insurance for it but could not use it. I expected better quality of product for the price tag.
I would recommend this to a friendStrong
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great hair dryer but it was not what my wife wanted
I would recommend this to a friendDyson Hair Dryer - would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hair dryer stopped working and, per Dyson support, cannot be repaired. Suggestion was to trash it after 2.5 years. I would not recommend purchasing this device. Too expensive for such poor quality.
No, I would not recommend this to a friendGreat Dryer. The holder is junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE the hair dryer however the stand is not magnetic enough. We have the stylist professional version of this and with normal daily use the dryer stand’s magnetic hold is not strong enough and the dryer slips and falls. It has caused the dryer to fall to the ground and damage the machine. The stand is poorly designed.
No, I would not recommend this to a friendDyson Blow Dryer
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only used twice. My hair feels softer. I do like the setting options.
I would recommend this to a friendStopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two weeks. Need to contact customer service. This product was supposed to save me time not cost me time figuring out to replace and expensive item.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Dry, frizzy hair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see what the hype is about. $400 and my hair is more dry and frizzy than ever. Tried this dryer on different settings even, but ended up with same results. I will be returning it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic Hair Dryer. I am sorry to hear you are less than satisfied with the hair dryer.
The Dyson Supersonic has been tested to work with numerous hair types. Different hair care products can also have an impact on the outcome.
We understand that you may have already returned the hair dryer, however, we would value the opportunity to learn more about your experience. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Went out 1 year after having
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a gift from my husband Christmas of 2017. Christmas of 2018 I had to send it in for repair due to it stopped working, said it was my fault for not cleaning out the filter... Which is not true. I cleaned the filter after every use due to it being $400 hair dryer and I did not want to have to tell my husband it broke... So I called Dyson and made a claim on my 1 year old hair dryer bought brand new from Best Buy, so I sent it off took 2 weeks to get back and then it is now not working again Christmas 2019... I was in the middle of drying my hair and it went out again.... It did not have anything in the filter as I clean it every time I dry my hair. So when I called Dyson this time they preceded to tell me that there is no warranty on a refurbished hair dryer and the time on that is out to have it fixed... #1 my husband bought it brand new and it went out only 1 year of having it... It's refurbished due to your product... So now I have nothing except -$400. I told him I didn't mind him buying Dyson in the beginning because of the brand and how good the reviews are.... Well I stand corrected... Will NEVER buy a Dyson anything again....
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Christa, this is Kelly with Dyson. I'm sorry to read your review and see that you've experienced an issue with your Supersonic hair dryer. I can confirm this is not something we'd expect with any purchase of the Dyson Supersonic. Also, while we don't expect problems to occur, you can certainly rest assured the free 2-year guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. That said, we do find most problems may be resolved via simple, yet effective, troubleshooting at home. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Shuts down after 1 minute
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It shuts off within 1 min of me turning it on. I have to wait for it to cool down too start back up then it's fine
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Supersonic hair dryer. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my daughters for Christmas. They got to enjoy it for two days before it broke.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
Best Buy never shipped the item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy never shipped the item and 1 month later I still can't get a refund or a replacement.
No, I would not recommend this to a friendWas nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this, and it came not really new It was a lot of damage at the box
I would recommend this to a friendHeavy, clunky , returning today.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about this dryer, mainly because it was purple, but secondarily because I thought it was going to be an amazing hair dryer! The heat is great, cool and ease of using cool button is great, however. the cord is super huge an heavy and this hairdyer ( including the cord weight) easily outweighs my other hairdryer by 2 - 3 times, so not good on my hands or wrist whilst trying to dry my hair. I am sad to return it, but will today. If you come out with a dryer that has a normal sized and weighted cord, please let me know. I am suspecting this will be the next upgrade. Definitely not worth more than $100, if that.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Amaris, this is Kelly with Dyson. The Dyson Supersonic hair dryer was engineered for balance in the hand. It is the only manufactured hair dryer with the motor in the handle. This helps to shift the center of gravity, to make the machine feel more balanced.
Dyson takes feedback from our owners seriously as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. We regret to hear that you are not satisfied with your Dyson Supersonic hair dryer. I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
What a waste.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money. Got this for Mother’s Day gift two years ago for my mom. Of course it die the day after the warranty expired. Took it to Dyson service Center and they say they can’t do anything about it but tell me to buy a new one. What a joke. It was great when it didn’t work. That’s all I can said.
No, I would not recommend this to a friendok but expansive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson - Supersonic™ Hair Dryer - Nickel/Purple is great but expansive... also pretty heavy wire (cable) for a hair dryer...
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Richard, this is Kelly with Dyson. I'm happy to inform you that the Dyson Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy. We're always keen to provide support if ever needed. Also, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson will back your purchase with a free 2-year guarantee. Please consider contacting us directly at [email protected]. We're keen to learn more about your experience, as we're always happy to assist if ever needed.
Best wishes,
Kelly
Dyson Customer Support
Hideous frizzy mess - so disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yikes! This thing is awful - hurt my hand as it took forever to dry my hair - at high speed. And oh what a mess my hair was! Even a flat iron afterward could barely fix it. I'm giving 2 stars - only because the dryer itself looks so nice, unfortunately I need my hair to look better than the dryer. I will leave this thing to the professionals. Mine has to go back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am pleased to hear you are happy with the design, however, sorry to hear you are less than satisfied with the machine's performance. The Supersonic hair dryer features intelligent heat control and is 6 times faster and 1/3 the weight of other hair dryers.
We would value the opportunity to learn more about your experience. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson - Supersonic™ Hair Dryer - Silver, was really good one to have it at home.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I was happy to read your review, and see you've been so pleased with the performance of your Dyson Supersonic hair dryer, thus far in your use. Please feel free to contact us directly at [email protected] we are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
WAY TO EXPENSIVE FOR A HEAVY HAIR DRYER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ordered and returned ----- Did get it on a Black Friday special - opened it used it once and thought WHY ON EARTH would DYSON put a VACUUM CLEANER CORD on a HAIR DRYER ------ ! AN OVER $300 machine ----- ITS a FLOP in my eyes because of the CORD !! They need to change this ! and maybe then I will repurchase !
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Chrissy, this is Kelly with Dyson. I'm sorry to hear that you were unhappy with the Dyson Supersonic Hair Dryer. I'm happy to inform you that the Dyson Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy.
I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Starts cutting off on you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this exactly a year ago tomorrow. The hair dryer has been cutting off on me for no reason for the past 3 months. I have cleaned the filter. No luck, even though its clean as clean can get. I thought it was over heating, but it is cutting off now on the coolest setting at least 5 times during drying my hair. I can't even get my hair dry now with this dryer. I expect a lot more from a $400 hair dryer.
No, I would not recommend this to a friendSwitcheroo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you view the fuchsia model, it is shown with an included stand (normally $69.99 extra). When you add it to your cart, you have the option of choosing different colors. If you change the color, the stand is NOT included. I have the option of returning it by mail or at the store when it becomes available (16 days from now). How disappointing! All of this could have been avoided if Best Buy stated that it only included the stand in fuchsia, or alerted me that changing the color would lose the stand. Bad marketing.
I would recommend this to a friend