Customer Ratings & Reviews
- Model:
- 448712-01
- SKU:
- 11689550
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
to a friend
Sam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is what my daughter wanted for Christmas, she has three dogs and needed one that picks up dog hair.
I would recommend this to a friendSave your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Sep 2024 when it was on sale. Battery life is ok and worked well for about 3 months. I can get the floors cleaner with a broom. Bin doesn't hold much dirt and have to constantly clean the filter on the top. Won't even pick up some dog hair when the warning light is flashing. Not worth the cost.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your vacuum. Your feedback is extremely valuable to us, and we regret that our product did not meet your expectations.
We understand your concerns regarding the battery life, bin capacity, filter maintenance, and performance with pet hair. It is clear that this product has not provided the quality and convenience you were expecting. We genuinely appreciate your honesty in bringing these issues to our attention.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We are committed to making things right and ensuring your satisfaction.
Not great experiences for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th Dyson. Every single one of them after 4-6mo ends up in the trash. I keep buying them hoping for improved quality. This is the last one, my garbage man is sick of picking them up.
No, I would not recommend this to a friendDyson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. It was a great purchase. Do recommend
I would recommend this to a friendGood Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson vacuums are quite pricey but worth every penny.
I would recommend this to a friendCordless Vac is a must have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product- very efficient, quick and easy to use.
I would recommend this to a friendDyson always a solid choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid cordless vacuum cleaner. Disappointed that it doesn’t have the auto mode our Dyson 11 animal had.
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Well fit in my new house. Happy with the deep cleaning
I would recommend this to a friendNot the best…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have v8 and upgraded to this, but I don’t like much…hard to change the power and suction is so so
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
No suction power, low battery life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a $600 dollars vacuum I am beyond shocked by the poor quality. The vacuum head is designed in a way where you cannot pick up and item as big as a cheerio. The suction is also almost non existent. You will be beyond mad at yourself if you fall for purchasing this. I’m telling you do not ever buy a Dyson they will always fail and underperform no matter how expensive they keep getting
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Thank you very much for sharing your experience with us. We are truly sorry that your Dyson V11 Plus Cordless Vacuum did not meet your expectations in terms of design and suction performance. We understand how frustrating and disappointing this must be, especially given the investment you made. Please be assured that we are here to support you, and we would be happy to assist you in resolving the issue. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and provide you with the best possible resolution. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring that you receive the assistance you need. Best Wishes, Dyson Customer Support.
Dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to put together and easy to use.
I would recommend this to a friendNot worth it to even try this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very cheap vacuum Battery won’t last It won’t clean floors mats and carpet because it will stop running during the process. Not worth the hassle Don’t buy it If you do 100% will return it
No, I would not recommend this to a friendDisappointed and the last Dyson we ever purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant believe I'm having to write this, as we have been loyal Dyson customers for many years. This V11 has stopped working after just 10 months of moderate use. It is supposed to have a 2 year warranty. Im learning its worth nothing. Dyson wont respond to message, since the first one a week ago, and they are not helping at all. Super disappointed having purchased multiple products over many years. This will be the last Dyson product we purchase.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Thank you very much for taking the time to share your experience with us. We are truly sorry that your Dyson V11 vacuum cleaner has stopped working after only ten months of moderate use, and that your attempts to contact us have not received a response. We completely understand how disappointing and frustrating this must be, especially considering your long-standing loyalty to Dyson and the multiple products you have purchased over the years. Please be assured that your concerns are important to us. We would like to help resolve this issue as quickly as possible. We kindly request that you contact us through Dyson live chat or Dyson phone support, where our team will be ready to assist you and guide you through the necessary steps. We sincerely appreciate your patience and continued support, and we are here to ensure that you receive the assistance you need. Best wishes, Dyson Customer Support
Short battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Short battery life, Short battery life, Short battery life, Short battery life
No, I would not recommend this to a friendSave your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible vacuum. Returned after one use. After first 10 minutes it stopped working. Said there was a clog but there wasn't.
No, I would not recommend this to a friendI don’t like the Dyson vacuum cordless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of this vacuum. I ordered it for about a month before I tried it out and now I’m passed when I can return it. The instructions suck. I wish I would’ve bought a normal vacuum because I cannot get the casing piece back on after trying to clean it out and it’s making it dysfunctional when I try to disconnect the bottom. It just opens up and spill stuff everywhere but not opening all the way.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Rebecca, thank you very much for sharing your experience with us. We are truly sorry to hear that your Dyson V11 Plus Cordless Vacuum has not met your expectations and that you are experiencing difficulties with reassembling the casing after cleaning. We understand how frustrating this must be, especially when the instructions have not been helpful. Please be assured that we are here to support you. Our customer service team would be happy to assist you in resolving the issue and guiding you through the correct steps to reassemble the vacuum properly. We kindly encourage you to contact us via Dyson live chat or phone support, where our team can provide detailed assistance. Thank you once again for your feedback and for choosing Dyson. We are committed to ensuring that you receive the help you need. Best regards, Dyson Customer Support
Worst service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on October 16 and they dropped the price 3 weeks later. I called the customer care service for price match and they literally told me that they only price match during the holiday season which is from November. I tried talking to senior at customer service and they hung up on me. Literally the worst service. Made a mistake buying it from Best Buy.
No, I would not recommend this to a friendNot a great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this vacuum as it would have been my second purchase…. I did not. I returned it as fast as I bought it. Super disappointed:/
No, I would not recommend this to a friendDyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum and it stopped working 3 days later.
No, I would not recommend this to a frienddisappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend...very difficult to remove dust chamber from stem to empty...VERY DIFFICULT...also seems I have to clean filter frequently (have a lot of hardwood so not overused). Had to return the v15 detect because it was worse...hard to empty and went into "floor" mode constantly when cleaning carpets. I loved my old dyson v6...seems the company quality is deteriorating
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your experience with us. We are genuinely sorry to hear that you've encountered difficulties with our products. Your feedback is essential, and we deeply regret any frustration these issues have caused.We appreciate your loyalty to our brand, as demonstrated by your positive experience with the V6 model. We're dedicated to ensuring that every customer has a similar experience, and we are continuously working to enhance the quality and functionality of our products. We appreciate your feedback and thank you for bringing this to our attention. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K