Customer Ratings & Reviews
- Model:
- 448712-01
- SKU:
- 12475382
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
to a friend
Don't get it here!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got home. Opened the box. Realized that it already been used and wasn't working so brought it back to the store and the people at the desk refused to allow me to return it. They asked me why I was all dirty. I told them I'm a gardener but they just thought that I was crazy and began to speak to me like I'm stupid and made me feel so awkward that I turned and walked out of the store. Best buy would not help me, I've been able to get nowhere with customer service. So now I'm stuck with this stupid broken vacuum and a 400 hole in my pocket. I could have used that $400 on food and electricity.. now best buy has It ...
No, I would not recommend this to a friendReview
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially worked great then would stop working randomly
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson V11 Plus Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Well designed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for hard floors where this is being used. Nice color
I would recommend this to a friendGreat on hardwood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the vacuum, but I dont know why Dyson doesn't put headlights on them like Shark does.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Jones, thank you for providing your great feedback! We are delighted to hear that your Dyson V11 Plus Cordless Vacuum is meeting your expectations. Our commitment is to deliver exceptional products and services, and your insights help us continuously improve. Feedback from our customer's plays a crucial role in enhancing the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Save your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Sep 2024 when it was on sale. Battery life is ok and worked well for about 3 months. I can get the floors cleaner with a broom. Bin doesn't hold much dirt and have to constantly clean the filter on the top. Won't even pick up some dog hair when the warning light is flashing. Not worth the cost.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your vacuum. Your feedback is extremely valuable to us, and we regret that our product did not meet your expectations.
We understand your concerns regarding the battery life, bin capacity, filter maintenance, and performance with pet hair. It is clear that this product has not provided the quality and convenience you were expecting. We genuinely appreciate your honesty in bringing these issues to our attention.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We are committed to making things right and ensuring your satisfaction.
Sam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is what my daughter wanted for Christmas, she has three dogs and needed one that picks up dog hair.
I would recommend this to a friendDyson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. It was a great purchase. Do recommend
I would recommend this to a friendGood Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson vacuums are quite pricey but worth every penny.
I would recommend this to a friendCordless Vac is a must have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product- very efficient, quick and easy to use.
I would recommend this to a friendNot great experiences for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th Dyson. Every single one of them after 4-6mo ends up in the trash. I keep buying them hoping for improved quality. This is the last one, my garbage man is sick of picking them up.
No, I would not recommend this to a friendDyson always a solid choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid cordless vacuum cleaner. Disappointed that it doesn’t have the auto mode our Dyson 11 animal had.
I would recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate this lower if I could. Does not pick up, anytime I try to use Turbo it completely stops working and displays an error message that the airflow is blocked, even when it's empty. It is extremely difficult to separate the pieces to empty, too.
No, I would not recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Well fit in my new house. Happy with the deep cleaning
I would recommend this to a friendNot the best…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have v8 and upgraded to this, but I don’t like much…hard to change the power and suction is so so
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
No suction power, low battery life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a $600 dollars vacuum I am beyond shocked by the poor quality. The vacuum head is designed in a way where you cannot pick up and item as big as a cheerio. The suction is also almost non existent. You will be beyond mad at yourself if you fall for purchasing this. I’m telling you do not ever buy a Dyson they will always fail and underperform no matter how expensive they keep getting
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Thank you very much for sharing your experience with us. We are truly sorry that your Dyson V11 Plus Cordless Vacuum did not meet your expectations in terms of design and suction performance. We understand how frustrating and disappointing this must be, especially given the investment you made. Please be assured that we are here to support you, and we would be happy to assist you in resolving the issue. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and provide you with the best possible resolution. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring that you receive the assistance you need. Best Wishes, Dyson Customer Support.
Disappointed and the last Dyson we ever purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant believe I'm having to write this, as we have been loyal Dyson customers for many years. This V11 has stopped working after just 10 months of moderate use. It is supposed to have a 2 year warranty. Im learning its worth nothing. Dyson wont respond to message, since the first one a week ago, and they are not helping at all. Super disappointed having purchased multiple products over many years. This will be the last Dyson product we purchase.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Thank you very much for taking the time to share your experience with us. We are truly sorry that your Dyson V11 vacuum cleaner has stopped working after only ten months of moderate use, and that your attempts to contact us have not received a response. We completely understand how disappointing and frustrating this must be, especially considering your long-standing loyalty to Dyson and the multiple products you have purchased over the years. Please be assured that your concerns are important to us. We would like to help resolve this issue as quickly as possible. We kindly request that you contact us through Dyson live chat or Dyson phone support, where our team will be ready to assist you and guide you through the necessary steps. We sincerely appreciate your patience and continued support, and we are here to ensure that you receive the assistance you need. Best wishes, Dyson Customer Support
Poor Dyson
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had Dyson vac in past. This new one was terrible. It was impossible for my wife to separate stick from motor to clean. We returned and go new one with same problem. They definitely have a problem
No, I would not recommend this to a friendNot worth it to even try this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very cheap vacuum Battery won’t last It won’t clean floors mats and carpet because it will stop running during the process. Not worth the hassle Don’t buy it If you do 100% will return it
No, I would not recommend this to a friendWorst service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on October 16 and they dropped the price 3 weeks later. I called the customer care service for price match and they literally told me that they only price match during the holiday season which is from November. I tried talking to senior at customer service and they hung up on me. Literally the worst service. Made a mistake buying it from Best Buy.
No, I would not recommend this to a friendShort battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Short battery life, Short battery life, Short battery life, Short battery life
No, I would not recommend this to a friend