Customer Ratings & Reviews
- Model:
- 448712-01
- SKU:
- 6577401
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the V11 Plus Cordless Vacuum highly for its suction power, overall performance, and battery life optimization. Users appreciate its ease of use, lightweight design, and helpful attachments. However, some customers have expressed concerns about its ergonomics and the absence of a light.
This summary was generated by AI based on customer reviews.
Not worth it to even try this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very cheap vacuum Battery won’t last It won’t clean floors mats and carpet because it will stop running during the process. Not worth the hassle Don’t buy it If you do 100% will return it
No, I would not recommend this to a friendDisappointed and the last Dyson we ever purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant believe I'm having to write this, as we have been loyal Dyson customers for many years. This V11 has stopped working after just 10 months of moderate use. It is supposed to have a 2 year warranty. Im learning its worth nothing. Dyson wont respond to message, since the first one a week ago, and they are not helping at all. Super disappointed having purchased multiple products over many years. This will be the last Dyson product we purchase.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Thank you very much for taking the time to share your experience with us. We are truly sorry that your Dyson V11 vacuum cleaner has stopped working after only ten months of moderate use, and that your attempts to contact us have not received a response. We completely understand how disappointing and frustrating this must be, especially considering your long-standing loyalty to Dyson and the multiple products you have purchased over the years. Please be assured that your concerns are important to us. We would like to help resolve this issue as quickly as possible. We kindly request that you contact us through Dyson live chat or Dyson phone support, where our team will be ready to assist you and guide you through the necessary steps. We sincerely appreciate your patience and continued support, and we are here to ensure that you receive the assistance you need. Best wishes, Dyson Customer Support
Bad experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I bought this vacuum and when I opened it, it was like it had been used before. It had dog hair in it and I had to return it.
No, I would not recommend this to a friendShort battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Short battery life, Short battery life, Short battery life, Short battery life
No, I would not recommend this to a friendI don’t like the Dyson vacuum cordless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of this vacuum. I ordered it for about a month before I tried it out and now I’m passed when I can return it. The instructions suck. I wish I would’ve bought a normal vacuum because I cannot get the casing piece back on after trying to clean it out and it’s making it dysfunctional when I try to disconnect the bottom. It just opens up and spill stuff everywhere but not opening all the way.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Rebecca, thank you very much for sharing your experience with us. We are truly sorry to hear that your Dyson V11 Plus Cordless Vacuum has not met your expectations and that you are experiencing difficulties with reassembling the casing after cleaning. We understand how frustrating this must be, especially when the instructions have not been helpful. Please be assured that we are here to support you. Our customer service team would be happy to assist you in resolving the issue and guiding you through the correct steps to reassemble the vacuum properly. We kindly encourage you to contact us via Dyson live chat or phone support, where our team can provide detailed assistance. Thank you once again for your feedback and for choosing Dyson. We are committed to ensuring that you receive the help you need. Best regards, Dyson Customer Support
Worst service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on October 16 and they dropped the price 3 weeks later. I called the customer care service for price match and they literally told me that they only price match during the holiday season which is from November. I tried talking to senior at customer service and they hung up on me. Literally the worst service. Made a mistake buying it from Best Buy.
No, I would not recommend this to a friendNot a great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this vacuum as it would have been my second purchase…. I did not. I returned it as fast as I bought it. Super disappointed:/
No, I would not recommend this to a friendSave your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible vacuum. Returned after one use. After first 10 minutes it stopped working. Said there was a clog but there wasn't.
No, I would not recommend this to a frienddisappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend...very difficult to remove dust chamber from stem to empty...VERY DIFFICULT...also seems I have to clean filter frequently (have a lot of hardwood so not overused). Had to return the v15 detect because it was worse...hard to empty and went into "floor" mode constantly when cleaning carpets. I loved my old dyson v6...seems the company quality is deteriorating
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your experience with us. We are genuinely sorry to hear that you've encountered difficulties with our products. Your feedback is essential, and we deeply regret any frustration these issues have caused.We appreciate your loyalty to our brand, as demonstrated by your positive experience with the V6 model. We're dedicated to ensuring that every customer has a similar experience, and we are continuously working to enhance the quality and functionality of our products. We appreciate your feedback and thank you for bringing this to our attention. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K
Horrible Dyson customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After fully charging the Dyson V11, it was amazing , picking up dirt and hair our corded vacuum missed. Unfortunately, the lcd screen stopped working, and all attempts at resetting the issue were unsuccessful. I tried calling Dyson direct, but was told since I didn’t purchase direct from them, I was out of luck, had to go to Best Buy where I purchased it. Returned for a Shark cordless, and have had zero issues, and awesome results!
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum and it stopped working 3 days later.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Suction power, Weight
Amazing product and well worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this about two years ago, so there's plenty of experience to back up my review. This was a great purchase! While the boost mode only allows about 15 minutes of runtime on carpeting, the amount of dirt it gets out is amazing: First ran the vacuum on moderate setting over an area rug that my dog is on all the time and was impressed with how clean the carpet turned out. Then I did another pass on boost mode and couldn't believe the amount of invisible dirt/dust it sucked up. Dark areas on light carpeting along the baseboards? Use the wand tool and watch how much dirt is it taken out. Runtime on moderate and eco will be much longer. We have a four-bedroom, two-story house with mostly hardwood floors (three bedrooms carpeted, three area rugs) and this stick vacuum can do the entire house on one charge. It's light-weight and easy to use on stairs or maneuver under furniture, as the vacuum head has great swivel. Because of its compact nature and various attachments, the vacuum also is great for cleaning your car. Additionally, you can completely take apart the collection canister to fully clean it. Yes, the canister is on the smaller side and needs to be emptied regularly when vacuuming our house (no surprise with a dog), but that's a minor trade-off when I consider its powerful suction / cleaning ability and the fact that I wanted a lightweight vacuum. Two years out and I'm still so happy with my purchase. I would buy it again in an instant .... but I know that my Dyson products last for years. ;-)
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Geralyn, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson V11 Plus Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy!
Dyson V11 not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst Dyson I have ever owned and I have purchased 5 of them. This is the second stick vacuum. I had the Dyson V8 , still have it and it works way better than this one. Had this one 8 months and needs to go in for repair.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this experience must have been for you, and we are genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Worst TV Ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally hate LG TV. It's navigation is awful. It's operating system is awful. The way it operates is awful. The picture is not as sharp as you would think it could be. I HATE the TV. I would like to return it, but it is attached to my wall and I'm not sure if I could trade it after three months.
No, I would not recommend this to a friendvacum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy it is top heavy and can not stand up to a shark, overpriced and over rated
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to us on askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Limited battery lifespan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery stopped working less than a year after purchase. Emptying the canister is very difficult.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this issue must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
We would like to look further into this for you, and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Battery has low life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold a charge. When fully charged poor suction. Takes hours to recharge.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson V11 Plus Cordless Vacuum. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has no suction power! I’m 5’10 and a ick is way too tall. No adjustable. So, not comfortable to use.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with the machine.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Not at all happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t even been 3 weeks since I bought it and im having issues
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Mandy, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson V11 Plus Cordless Vacuum. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually not that great just Buy a normal cheap vacum
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback about the Dyson V11 Plus Cordless Vacuum. We are sorry to hear that the product did not meet your expectations. We understand that every customer has unique needs and preferences, and we apologize for any disappointment you experienced. Your feedback is important to us, and we would like to learn more about your experience to see how we can assist you further. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.