Customer Ratings & Reviews
- Model:
- 371020-01
- SKU:
- 6500292
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the powerful suction, ease of use, and long battery life as significant advantages of the V11 Torque Drive Cord-Free Vacuum. Many appreciate its lightweight design and the included attachments, making cleaning more efficient. While some find the price to be a drawback, the overall performance and cordless convenience are highly praised. A few users noted that the dustbin fills quickly and the trigger mechanism could be improved.
This summary was generated by AI based on customer reviews.
Not holding charge after 10 months, no support
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy; quit after 10 months, and Dyson will not respond to any requests to fix. For this price point, the Customer Service and quality are very low. It worked ok for a few months, clogged often, would not hold a charge. Now it will not turn on or charge and the only thing you get is a text message to talk to Dyson, no person, no help. I have followed all the text prompts, told the someone will get back in 24-48 hours. They never follow up. When you follow up in the text, they transfer you to a chat that no one is available or answers. You are then asked if you would like an email, answer yes, and get someone to reach out in 24-48 hours. And they don't. Do not buy Dyson products if you expect warranty service.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Kelly with Dyson. It's very unusual to hear that your Dyson V11 Torque Drive cord-free no longer holds a charge after ten months of use. It's also disappointing to hear the lack of assistance you have received, while reaching out to us for support. We would like to learn more about your experience, and also help to make sure you're V11 is performing as intended to do so. Please email our team directly at askdysonUS@dyson.com and it will be our pleasure to help out with this.
Best wishes,
Kelly
Dyson Customer Support
Barbie
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this for floors.. have only had it since 2020 the power button is sticking and sometimes it works sometimes it doesn't
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Barbie, this is Kelly with Dyson. We're thrilled to hear from your feedback, how much you love your V11 Torque Drive for the floors in your home. We appreciate you taking the time to share this with us. We're saddened to hear that you've begun to have trouble with your machine's trigger. We'd like to walk you through the steps to troubleshoot this issue. Please contact our customer service team here for further assistance: https://www.dyson.com/support/contact-us, or email directly at askdysonUS@dyson.com for help.
Best wishes,
Kelly
Dyson Customer Support
Great vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am only giving it three stars because the handle to release the trash gets jammed when trying to open the container. I am not sure why
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Josh, this is Kelly with Dyson. We're sorry to hear that in your use thus far, you're experiencing issues with emptying the clear dustbin on your V11 Torque Drive. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Don’t buy this one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work very well. Been a long time Dyson customer and was quite unhappy with this one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. I'm sorry to hear of the trouble you've experienced with your Dyson V11™ cordless machine. While I'm not sure of what you may be experiencing currently, you can rest assured that we're always happy to help, if ever needed. In this case, we request that you please email us directly at askdysonus@dyson.com. We're keen to go over your machine with you, and provide you with support.
Best wishes,
David
Dyson Customer Support
- Cons mentioned:Price
Too much cost, too little value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy and suction on carpet was too strong making it very hard to move across the floor. Also there is no way to charge an extra battery with the vacuum in the wall caddy. Way too expensive for these issues. The older ones were better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that in your use, you found that the V11 Torque Drive cord-free machine was too noisy. With regard to suction power, your machine offers three different suction modes, along with a suction control slider built into the front of the floor tool. This allows you the ability to open the vents to adjust airflow for different flooring types. We would value the opportunity to learn more about your experience and assist with any questions you may have. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Kelly
Dyson Customer Support
Good Luck Trying To Buy A Spare Battery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum BUT Best Buy makes it an absolute mystery how to purchase a spare battery for this very expensive vacuum cleaner. The single battery that comes with the vacuum doesn't last long enough to use in our house and most people will need to buy a second battery for this cleaner. Does Best Buy not sell batteries for this cleaner? I sure can't find one on their website.
No, I would not recommend this to a friendToo heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy and battery runs dead quickly! However, in terms of design it meets our expectation!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Scott, this is Kelly with Dyson. Thank you for your review. I am happy to hear how impressed you are with the design of the new Dyson V11 Torque Drive vacuum cleaner. We're sorry to hear that in your use, you have found the vacuum to be too heavy. I can confirm, our cordless units are among our lightest offering to date with Dyson V11™ vacuums weighing in at about 6.68 lbs. I'm also happy to share that Dyson V11™ cordless vacuums are our longest running cordless models to date. Offering twice the suction of any cord-free vacuum at the cleaner head, up to a 60 minute run time with a motorized attachment, and the intelligence to optimize your clean. You can also leave your unit on the charger for use whenever you need it, as the battery and charger do communicate to ensure that once the battery is charged, the charger will not overcharge the battery and will power off. We would certainly be keen to learn more about your experience and go over your machine with you to help assure you're getting the best from you Dyson V11™ cordless vacuum. Please feel free to contact us directly via email at [email protected] and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Not very durable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The button wears out over time and gets stuck after a year and a half of normal use.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Suction
Dyson V11 is awesome!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum I've ever used. It has great suction, the beater bar head adjusts automatically to different floor covering types, it's very quiet, the battery lasts a long time, and it comes with every attachment you can imagine and a few that I'm still trying to determine their purpose, LOL. The head fits underneath furniture and it sucks up dog and cat hair like a champ.
I would recommend this to a friend - Cons mentioned:Trigger
Broke after 5 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The trigger won't stop going off even after I let go of it. The trigger needed to be pulled out and held there for it to not start sucking. Waste of 500$!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Quigs, this is Kelly with Dyson. I'm sorry to hear of the very unusual issue you've encountered with your Dyson V11 Torque Drive vacuum. The machine should not be running, once you let go of the trigger. While we don't expect any issues to occur, Dyson does back all new machines from an authorized retailer with a free 2-year guarantee. Please feel free to email us directly at [email protected]. We look forward to hearing from you, and assisting further with this.
Best Wishes,
Kelly
Dyson Customer Support
It's an average vacuum cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay I'm not super impressed with that there suction power it's not that great
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nelly, this is Kelly with Dyson. We're sorry to hear that you found the suction power on your Dyson V11 torque Drive Cord-Free to be too weak, in your use. The Dyson V11 cord-free vacuums are our most advanced machines to date. They feature twice the suction of any cord-free vacuum. You also have the benefit of whole-machine filtration, to prevent dust, allergens and bacteria from leading back into the air you breathe. The high torque cleaner head features a Dynamic Load Sensor (DLS) system, which automatically changes the motor speed for different floor types. This helps drive bristles deep into carpet to remove ground-in dirt, and capture fine dust from hard floors and crevices.
We'd value the opportunity to learn more about your experience, as we're dedicated to customer satisfaction. Also, as a reminder, we're always keen to assist if ever needed and do include our helpline details directly on all of our machines to ensure a Dyson expert is never far and can be easily reached if you ever need help. Along with phone support, we also offer via live chat directly on our website as well as 24-hour email assistance. Please consider emailing us directly at [email protected]. We are always very happy to help and look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Light weight and easy to carry around.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too great for larger rooms. We habe had to replace the Vaccum twice.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Mike, this is Kelly with Dyson. We are sorry to read your review, and to learn you've had so many issues with the Dyson V11 Torque Drive cord-free. While we find most problems may be resolved via simple, yet effective troubleshooting at home, this is certainly not the kind of experience we expect for any of our valued owners. Rest assured, we're keen to learn more about your experience and provide you with support. Please feel free to contact us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Torque head failed then motor head failed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 4-5 months Torque head failed. Since it was on warranty they had to replace the parts. But they took more than a month to replace the torque head, then the motor head failed, it’s been more than month since requested, they are yet to replace the part. Even if they replace now I had to be without a vacuum cleaner for about 3 months Unless I buy a backup and loosing the warranty period. Doesn’t worth $500 just for the brand name and don’t wanted to buy a backup. A $40 from Walmart would do wonders and if it stops working I can buy a new one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there Prabhu,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your experience with your Dyson V11 Torque Drive cordless vacuum. While we don't expect you to run into any issues, the Dyson 2-year warranty when purchased from an authorized retailer is there for any issues you face. Our Dyson experts are keen to assist with diagnostics, ensuring nothing is overlooked, and providing further help and option.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Dyson V11 Cord-Free Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alright, but not worth the cost in my opinion.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V11 Torque Drive vacuum. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
stopped sucking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why did it stopped sucking? I only used it a few times.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Ginny, this is Kelly with Dyson. We're sorry to hear that in your use, you've noticed suction loss from your Dyson V11 Torque Drive. This is likely caused by a blockage or clog within the machine. This blockage of airflow can also result with a loss of suction. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home. We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
vaccuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than most out there. I would definitely buy again
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for taking the time to share your review of the Dyson V11 Torque Drive vacuum. We are happy to hear that thus far in your use, you've found it to work so well. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
It Really Sucks
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson sucks. I mean it really really really sucks!
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V11 Torque Drive. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Don’t buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased 3 of these and thus far every one the screen stops working sent back and stain up holds warranty and sends new one as of today still broke again waiting to send back in for replacement don’t buy this one not worth 600 plus
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to read your review, and to learn of the very unexpected, and disappointing experience you have had with your V11 Torque Drive cord-free vacuum. The V11 Torque Drive model has an advanced LCD screen display which monitors system performance 8,000 times a second, then reports back in real time. You'll receive notifications of blockages, have a real-time countdown mode alerting you to remaining battery life in the mode you're using, and you'll also see filter alerts, letting you know it's time to clean your filter.
It's unusual to hear that you've encountered and issue with this display on three separate units. We'd value the opportunity to learn more about your experience with your machine to help ensure that you are able to enjoy your machine as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Terrible.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond disappointed with this purchase. I cannot write enough words to describe the poor performance. It's marketed as a powerful cordless vacuum and nothing could be further from the truth. I've owned multiple Dyson vacuums through the years and assumed this would be of the same quality. Nope. The airways become clogged every 5-10 minutes of vacuuming and this is AFTER I've swept the floors with a broom and dustpan. I've now resorted to vacuuming with my original large Dyson and never use the Dyson V11 Torque Drive. I am hopeful Best Buy will refund the purchase price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear how disappointed you are with the Dyson V11 Torque Drive vacuum. The high torque cleaner head features an integrated digital motor which spins the brush bar up to 60 times a second. It drives stiff nylon bristles deep into carpet to remove dirt, and carbon fiber filaments capture fine dust on hard floors. You also have three cleaning modes for a variety of household tasks, so you'll have the right balance of power and run time where you need it. The advanced LCD screen display which monitors system performance 8,000 times a second, then reports back in real time. You'll receive notifications of blockages, have a real-time countdown mode alerting you to remaining battery life in the mode you're using, and you'll also see filter alerts, letting you know it's time to clean your filter.
While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use, Suction, Weight
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Super easy to use, it really suck all the dust and is lighter that other vacuums
I would recommend this to a friend