Customer Ratings & Reviews
- Model:
- 371020-01
- SKU:
- 6500292
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the powerful suction, ease of use, and long battery life as significant advantages of the V11 Torque Drive Cord-Free Vacuum. Many appreciate its lightweight design and the included attachments, making cleaning more efficient. While some find the price to be a drawback, the overall performance and cordless convenience are highly praised. A few users noted that the dustbin fills quickly and the trigger mechanism could be improved.
This summary was generated by AI based on customer reviews.
Just No. Stick with the V10
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 3rd unit in less than a year through warranty replacements from Dyson in only a couple months. Same problem each time. Connection between the tube and the head unit. V10 was amazing. Figured this would be a nice upgrade. Expensive mistake. Should have just stayed with the V10. Don't waste your money on this one. Go with a V10, or wait for another revision. They missed the mark with this one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for sharing your review and experience with the Dyson V11 Torque Drive vacuum. We're sorry to hear that you've encountered multiple issues with your machine, thus far in your use. This is unusual to hear, and we're sorry this has been your experience. We would value the opportunity to learn more about your experience along with ensuring that your vacuum is performing as intended. Please do not hesitate to contact us at [email protected]. We are keen on providing you with support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received this as a Christmas present but returned it once I found out how expensive it was. More than my regular vacuum. Not worth it!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The Dyson V11™ Torque Drive vacuum offers twice the suction of any other cord-free vacuum, up to a 60-minute run time, and the intelligence to optimize your clean. This model includes an LCD screen which shows how your machine is performing in real time. It shows the current power mode, remaining run time, filter maintenance reminders and blockage reports. We're sorry to learn that you didn't have a 5-star experience with your machine, in your use. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use
Makes vacuuming super easy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect vacuum! I love how versatile this vacuum is, it comes with many different attachments that you can use depending on what you’re vacuuming. I also love how easy it is to just grab this vacuum and start using it without the need to worry about a long cord. Great buy!
I would recommend this to a friend not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent 875 with taxes and warranty for this vacuum( Dyson cordless v11 torque), it doesn't pick up normal child messes, no even cereal from floor, after a year of moderate use, it just stopped working out of nowhere, and Best Buy nor Dyson customer service have been kind enough to help me.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Luma, this is Kelly with Dyson. We're sorry to hear that you've begun to have suction issues with your Dyson V11 Torque Drive. Your machine offers three suction modes, as well as a suction control slider at the front of your torque drive cleaner head. Clogs in the machine, as well as a filter that needs washing can both be causes of suction loss. We're keen to help. Feel free to contact us directly via email at [email protected], and we'll be in touch.
Best wishes,
Kelly
Dyson Customer Support
Dyson v10 v11
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3 Dyson. I had v10 replaced twice and then I decide to go with v11 thinking it’s a better design, and they all have flimsy plastic stick and batteries that won’t last more then 6 month literally falls apart no more Dyson for me
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Trying to find out who I need to call.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second dyson I have bought this one December 2020: the switch won’t work battery is charged but it won’t come on. The other one lasted about the same, $550.00 is 2 much for a year and a half, I haven’t reached out because I don’t know who to contact. No fault of Best Buy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear you're experiencing trouble with your Dyson V11 Torque Drive cordless machine. Our Dyson experts are available to assist, and the contact is on your owner's manual and the Dyson Support page on Dyson.com. Our experts are also available by live chat, and email; we'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Dyson V11 not worth a darn for more than 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum January, 2020. It no longer works. Dyson said the main body needed to be replaced and since my warranty had expired they can only offer me a 50% discount on that part. I recommend not being fooled by their marketing. There are better products out there at an affordable price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Toni, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V11 Torque Drive. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this vacuum. Too heavy and hard to push around the house. Returned the item.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Richard, this is Kelly with Dyson. We're sorry to learn that you were disappointed with the V11 Torque Drive vacuum. I can confirm, our cordless units are among our lightest offering to date with Dyson V11™ vacuums weighing in at about 6.68 lbs. I'm also happy to share that Dyson V11™ cordless vacuums are our longest running cordless models to date as well. Offering twice the suction of any cord-free vacuum at the cleaner head, up to a 60 minute run time with a motorized attachment, and the intelligence to optimize your clean.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean, works so well, attachments are great way better then other cordless brands
I would recommend this to a friend Dissatisfied
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum worked out very well for exactly 12 months and then it stopped working very disappointed for such an expensive vacuum it only worked for one year I am hoping Dyson will do something. If Dyson will not do anything I will never buy another Dyson again
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello JonK,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson V11 Torque Drive cordless machine. The Dyson V11 cordless is designed to provide fade-free suction for up to 60 minutes, depending on the mode used, and requires routine maintenance to perform at the optimal level. When purchased from an authorized retailer, the Dyson V11 Torque Drive holds a 2-year warranty for manufacturer defects, and our Dyson experts are available by phone, live chat and email to help ensure the machine is working properly.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Way to powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn’t push it across area rug, I’m talking about a $3000 rug. The auto mode didn’t do its job.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you're having issues with pushing your Dyson V11 Torque Drive cord-free across your rug. This sounds very unusual. The cleaner head on your Torque Drive features a suction control slider right at the head, along with the three suction modes on your machine. You can move the slider over to the (+) for durable floor coverings such as your rug. We would value the opportunity to learn more about your experience and assist with any questions you may have. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Kelly
Dyson Customer Support
Late
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product I ordered, got it a day late. I needed it the day it was scheduled to arrive.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jorge,
Thank you for your review. This is Miella from Dyson. We hope that, despite the delivery issue with the retailer, you have been enjoying your Dyson V11™ cordless machine. Your machine is backed by the Dyson 2-year manufacturer warranty, and if you have any questions or concerns, please don't hesitate to contact us at [email protected].
Best Wishes,
Miella
Dyson Customer Support
Dyson
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return 2 of them. Both just stopped working. Dyson sent me the next model up after the other 2 kept not working correctly. The new one seems to be okay now. They back their products and they paid all return costs.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Mac, this is Kelly with Dyson. We're sorry to hear of the very unusual experience you have had, with your V11 Torque Drive cord-free vacuum. We wouldn't expect this to be your experience with this or any Dyson product. I am happy to learn that you were able to reach out to us for support and have received a product exchange that seems to be working well for you. We'd value learning more about your experience. Please feel free to reach out to us at [email protected].
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Battery life, Ease of use, Suction
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful suction. Versatile. Lightweight. Long battery life. Can use on any surface and out in the car easily.
I would recommend this to a friend - Pros mentioned:Battery life, Power
Great for kids and pets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about it except something came loose and it turns on automatically without pushing the button. I can press in the battery and it turns off. But it is a small inconvenient. I do like the power, battery life, everything.
I would recommend this to a friend Very poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum because I’ve heard good things about them. After using it for a couple times it would plug up very easy and would take like 10 minutes to unplug it. I also didn’t like how hard it was to push. I returned it a bought a shark and love it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Greg, this is Kelly with Dyson. Thank you for sharing your experience with the Dyson V11 Torque Drive cord-free vacuum. The Dyson V11 features a seven-cell nickel-cobalt-aluminum battery that has the fade-free power to clean here, there and everywhere around your home. 14 cyclones generate forces of more than 79,000g to fling microscopic particles - such as pollen and bacteria - into the bin. The motor, bin and cyclone are aligned, so air is drawn into the cyclone in a straight line - helping to create powerful Dyson suction. V11 also features a fully-sealed filtration system to trap 99.97% of particles as small as 0.3 microns - expelling cleaner air.
We wouldn't expect the V11 to be hard to push. The Torque Drive and Animal models both feature three levels of suction power as well as a suction control slider at the front of the cleanerhead, which allows you to make adjustments, depending on what type of flooring you're vacuuming, or the size of the debris being picked up. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Battery life, Ease of use
The Best Stick vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an incredibly useful vacuum, great battery life and extremely versatile.
I would recommend this to a friend - Pros mentioned:Ease of use, Suction
Dyson v15 extra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson v15 extra is great for hardwood and carpet. I do not have pets but make for a quick clean up for the average home. Very easy to use.
I would recommend this to a friend DysonV11
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having problem using the vacuum already. It’s heavier then I expected and will not recommend to buy this model. I will bring it back to return for different model. Bea
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Bea, this is Kelly with Dyson. We are sorry to hear that you've found the V11 Torque Drive cord-free machine to be too heavy in your use. The operational weight of this machine is 6.7 pounds, and that includes the weight of the floor tool and wand. Our model previous to the V11 has an operational weight of 5.8 pounds, so the newer model is a touch heavier. While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Used it twice, now the battery won't recharge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasted 2 charges, and now it won't recharge anymore. We followed Google advise on what could be the cause, but it didn't fix the issue. Will go to a V8.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Maarten, this is Kelly with Dyson. We're sorry to hear that you're having some charging issues with your V11 Torque Drive vacuum. We do offer a two-year guarantee on this vacuum, so it seems that you should still be under warranty. We'd be happy to help - please contact us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support