Customer Ratings & Reviews
- Model:
- 371020-01
- SKU:
- 6500292
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the powerful suction, ease of use, and long battery life as significant advantages of the V11 Torque Drive Cord-Free Vacuum. Many appreciate its lightweight design and the included attachments, making cleaning more efficient. While some find the price to be a drawback, the overall performance and cordless convenience are highly praised. A few users noted that the dustbin fills quickly and the trigger mechanism could be improved.
This summary was generated by AI based on customer reviews.
Best vacuum ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this vacuum dissipates the anger I have at the fact that I don't have a central vacuum system in my house. It is so enjoyable to use that I can't imagine having anything else.
I would recommend this to a friendWorst Vacuum NOT worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it! It does not pick up like it should. I can feel the dirt hitting my legs as it shoots it up in the back. I have taken it to Dyson & they can’t find anything wrong with it. It’s constantly clogged up & have to take apart. AND you have to keep the trigger squeezed while you vacuum. Hurts my hands. Very, very disappointing. My original vacuum was so good.
No, I would not recommend this to a friendBattery or switch problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the best thinking it would last a long time. Loved the vacumn my wife used it everyday. Her daughter had one and higly recomended it. After about 6 months the switch would lose contact and it on for 2 seconds then off. Called Dyson the said repace battery. $45.00 same problem obviously switch. No switch, warrenty available. Just threw it out. N I othet products out there the same so ill probably buy another but with the 5 year service contracty. Oh by the way daughter had same exact problem, new battery and all
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're really sorry to hear that you've been so unhappy with, and have run in to multiple issues with your Dyson V11™. We understand how frustrating this must be and would like to make this right. Please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have loved every dyson I have purchased! Would always buy in the future!!
I would recommend this to a friendBest vacuum ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love all Dyson products and this vacuum is no exception
I would recommend this to a friendGood on hard floors and stairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the wand comes off and you have a dustbuster type vac for stairs. In fact, great for stairs in particular.
I would recommend this to a friend- Cons mentioned:Filter
Careful with the filter!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is great and worked well for the month or so that it worked. However, a few days ago my wife was vacuuming one night and the clean filter popped up. It showed to run it under the sink, but not how long to let it dry. She put it back on the next morning and tried to start the vacuum. Now it won't work at all. It'd been all night long... there is no way it was wet. The tiniest moisture at all will break this thing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Quentin, this is Kelly with Dyson. All Dyson cord-free machines will include a washable filter, that should be washed once a month. Depending on several factors, a dry time of at least 24 hours is recommended, until the filter is completely dry. The introduction of any moisture in to the machine's cyclone or motor can cause the machine to malfunction.
We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Filter
Go with Shark instead!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum requires a lot of maintenance. It'll work grate for the first few months and after that stop working completely. The filter is the worst part of the vacuum. Its says to rinse and let dry for 24 hours. But every time I rinse mine it takes about 3 to 4 days for it to dry completely. So I have to sweep my carpets through out the house till the vacuum is ready to use (VERY INCONVENIENT). It also gets clogged very easily so make sure to pick up and medium to large pieces of trash before using. The ben that holds the trash gets stuck and is hard to open often. Lastly the brush roll stops randomly or just won't go at all. This vacuum was not worth $700 I paid for it ! Go with a Shark instead.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I am sorry to read your review of the Dyson V11 Torque Drive vacuum, and learn how unhappy you've been with the overall performance, thus far in your use. I can confirm, our cordless units are among our lightest offering to date with Dyson V11™ vacuums weighing in at about 6.68 lbs. I'm also happy to share that Dyson V11™ cordless vacuums are our longest running cordless models to date. Offering twice the suction of any cord-free vacuum at the cleaner head, up to a 60 minute run time with a motorized attachment, and the intelligence to optimize your clean.
We wouldn't expect to hear that your clear dust bin is repeatedly getting stuck or that your torque drive head no longer spins. We would certainly be keen to learn more about your experience and go over your machine with you to help assure you're getting the best from you Dyson V11™ cordless vacuum. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Kelly
Dyson Customer Support
Don’t buy dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of Chinese garbage. Never buy dyson because they are cheap plastic that always breaks.
No, I would not recommend this to a friendToo small job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not design to be used as a household vacuum cleaner. the battery last long then the dirt hold. You have to empty it two or three time during use. If I had known that at the time of order I would have gotten the oversized one. Some what disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Tom, this is Kelly with Dyson. We're sorry to hear that you've found your experience with the V11 Torque Drive to be disappointing. This was designed to be used as a household cleaner. Depending on what type of flooring surface you're vacuuming, and how long it's been since last vacuuming, you might find that you are needing to empty the dust bin a few times - especially if you're doing a whole-home cleaning session. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Very Short Warranty for Cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great vacuum until the trigger on it just decide not to spring back out during a normal vacuuming session. Had it for just over 2 years and it gave out conveniently after the warranty expired. I have to say, for $700 you'd expect more than just a 2 year warranty so be careful with the purchase. Reached out to Dyson and they want me to purchase parts instead of standing behind their products and covering it at no cost. By comparison a cheap Shark stick vac comes with a 5 year warranty. This is one of those cases that you DONT get what you pay for.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. I'm happy to hear how great you've found your Dyson V11™ cordless vacuum to be in your experience. I can also confirm that Dyson has included a free 2-year guarantee on all of its products. Full sized vacuums also carried a free 2-year guarantee until ultimately being adjusted to a 5-year guarantee. That said, our fans, purifiers, cordless vacuums, hair care and lighting units will all still carry the same great 2-year guarantee, included with your new purchase at no additional cost. That said, I'm sorry to hear of the unusual trouble you've experienced with the trigger of your machine after just over two years of use. This definitely is not the experience we expect for our owners, and we'd certainly be keen to have this looked into further with you. Please consider emailing us directly at askdysonus@dyson.com. We look forward to hearing from you.
Best wishes,
David
Dyson Customer Support
Stopped working ...3 months after warranty expired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked GREAT ...until 3 months AFTER the 2-year warranty expired. Troubleshooting by Dyson says the main unit (battery, motor, etc.) needs to be replaced. We really loved it while it lasted.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. I'm sorry to hear you're having trouble with your Dyson V11™ cordless vacuum. Rest assured, we're always keen to assist regardless of the guarantee status of your machine. While we're not sure the method used to troubleshoot your machine, we would certainly be keen to have this looked into further with you. Please don't hesitate to contact us directly at askdysonus@dyson.com. We look forward to hearing from you.
Best wishes,
David
Dyson Customer Support
Not As Good As They Say
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband just bought me this vaccuum as an early christmas present and I have to say I really hate it! First, it doesn't come with instructions on how to use it, plus it is very bulky, top-heavy, has small turn radius, and doesn't get up the fur our 14 cats, 6 ferrets, and 4 dogs leave on the carpets! I had a no name $200 vaccuum before this one that worked miracles when it came to the pet fur, but this one is just a flop all the way around. I haven't expressed this all to my husband (although I did chastise him for not getting me what i wanted--the same vaccuum I already had and loved) because I don't want to hurt his feelings, but I will be sure to make it clear NEVER to buy another Dyson..not worth the cost!!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for taking the time to share your review of the Dyson V11 Torque Drive cord-free vacuum. It sounds unusual to hear that your machine didn't include instructions on assembly and usage. You may find our "Getting Started" video here useful: https://www.youtube.com/watch?v=Sk7C9sYn-Mk
The Dyson V11 cord-free vacuums are our most advanced machines to date. They feature twice the suction of any cord-free vacuum. You also have the benefit of whole-machine filtration, to prevent dust, allergens and bacteria from leading back into the air you breathe. The high torque cleaner head features a Dynamic Load Sensor (DLS) system, which automatically changes the motor speed for different floor types. This helps drive bristles deep into carpet to remove ground-in dirt, and capture fine dust from hard floors and crevices.
V11 also has our most powerful battery ever. The larger, high-capacity, nickle-colbalt aluminum cathodes in the lithium-ion battery help deliver 20% more power than the Dyson Cyclone V10 vacuum. Innate system monitoring and altitude sensors measure battery capacity four times a second to optimize power to the Dyson digital motor V11 and the cleaner head.
The V11 Torque Drive model has an advanced LCD screen display which monitors system performance 8,000 times a second, then reports back in real time. You'll receive notifications of blockages, have a real-time countdown mode alerting you to remaining battery life in the mode you're using, and you'll also see filter alerts, letting you know it's time to clean your filter. You also have the added benefit of three suction modes to choose from, to tackle any mess.
We'd value the opportunity to learn more about your experience with your machine to help ensure that you are able to enjoy your machine as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Trigger
Not a Durable Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The trigger no longer works after a year and half of use. The trigger is a design flaw that needs to be corrected. No excuse on a 700 dollar vac. To give Dyson a fair shake, I was curious if this was a one off and I had just been unlucky. Nope. The issue is common. Google it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Alan, this is Kelly with Dyson. We're sorry to hear that after just 18 months of use, you're no longer able to use your machine as intended. As a reminder, while we don't expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Yet again, another battery issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loose trigger/ battery periodic on/off From V6-V11
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kesler, this is Kelly with Dyson. I'm sorry to hear that you're experiencing an issue with your Dyson V11 Torque Drive Cord-Free. The issue you are having with a loose trigger sounds very unusual and not something that we would expect to happen. You can also rest assured, while this is not the kind of experience we expect for our valued owners and we don't anticipate problems occurring, Dyson does back all cordless machines with a free 2-year guarantee when purchased new and from an authorized retailer. To support this effort, we have dedicated resources in place to support via our telephone helpline, via live chat directly on our website as well as 24-hour email assistance. We are keen to learn more about your experience while contacting us for support, as well as with your new Dyson, as we're dedicated to customer satisfaction and this is not at all the kind of service or experience we'd expect for any of our valued owners. Please consider emailing us directly at [email protected]. We are always very happy to help if ever needed and look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Trigger
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trigger broke. Enough said very disappointing ask that money died
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Mikey, this is Kelly with Dyson. We're disheartened to hear that the trigger has broken on your V11 Torque Drive™ vacuum. We do offer a two-year guarantee on our cord-free machines. Even when outside of warranty, we're always happy to provide troubleshooting and diagnostic support. Please consider reaching out to us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Poor quality for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine broke down with 1 month of warranty! Paid over $500 initially, now customer service wants another $100 to replace a part! Suboptimal quality and service- so overpriced compared to competitors. Stay away from these- your money better spent on another brand!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've had trouble with your Dyson V11™ Torque Drive vacuum. We'd be keen to learn more, and see what we can do to make this right. Please contact us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Motor Head locks up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got our first unit from Best Buy a couple of days ago - and the "high torque" motor head came locked up. We called Dyson - they said they have no spare parts so just take it back. We went back to Best Buy - exchanged for a new one- and the motor head on that one is locked up too. Something is wrong.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sean, this is Kelly with Dyson. Thank you for your review. I am sorry to hear that your Dyson V11™ Torque Drive's cleaner head wasn't working as intended. This is certainly not what we would expect to hear. It's also very unusual to hear that this occurred twice. While this is not something we would ever expect to occur, I'm happy to share that we do have Dyson experts standing by to assist in the event that support is ever needed via other channels. We include our contact info directly on our machines, as well as make ourselves available via live chat on the Dyson website as well as through 24-hour email support. You can rest assured, while this is not the kind of experience we expect for our valued owners and we don't anticipate problems occurring, Dyson does back all cordless machines with a free 2-year guarantee when purchased new and from an authorized retailer. Please consider sending us an email us at [email protected]. We are always very happy to help if ever needed and look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support