Customer Ratings & Reviews
- Model:
- 368340-01
- SKU:
- 6451330
Rating by feature
- Cleaning Quality
Rating 4.9 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the V15 Detect Cordless Vacuum's powerful suction, long battery life, and ease of use. Many appreciate the laser-assisted cleaning and lightweight design, while some find the price to be a significant drawback. Other minor concerns include the need to continuously hold the trigger and the relatively small dustbin capacity.
This summary was generated by AI based on customer reviews.
Not good suction
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned cuz handle is nit comfrtable to carry and not enough power. I wait that they change battery to 44 volt for higher suction power .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Cyrus, this is Kelly with Dyson. We're sorry to hear that you didn't find the V15 Detect to be comfortable to hold or use, and also lack power. This model does feature three powerful suction modes, designed to tackle any size mess in your home. We understand that you've taken the time to return your unit to the point of purchase for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Beautiful vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it . It works perfectly. I am really in love the only think I don’t like is a have to keep my finger on the bottom to be on .
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I can confirm that our V15 Detect models, like the majority of our other cord-free machines, does have a trigger you need to hold down, in order to power the machine. If you have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
It’s ok, but not for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love this product, but it seems like it gets stuck whenever you use it for more than 30 minutes. It’s a good product, but not for the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Tamia, this is Kelly with Dyson. Thank you for taking the time to share this feedback. While I'm not certain what's getting stuck while you're using your Dyson V15 Detect™ vacuum, however you should still be in warranty, and we'd like to walk you through the steps to troubleshoot this issue. Please contact us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
It broke down in a year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke down in a year. I'm upset
No, I would not recommend this to a friendGood but heavy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the smaller v10 that we love. This one was good quality but to large and heavy for what we needed
I would recommend this to a friendHeavy on wrist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine concept, good power poor battery life above all the critical part of this vacuum that made me return it is that it’s exceptionally heavy on the wrist and forearm. I used it like twice and I gave up. My wrist hurts so bad that to me $700 not worth that will give me medical bills. I will use my another non handheld vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Aalee, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum, not worth the money. Returned and purchased a Shark for 1/2 the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you didn't have a better experience with your V15 Detect. While I'm not certain of the issues you had, we do offer support via email, phone, live chat and WhatsApp. We do understand that you've returned your machine for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Did not come with additional battery.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owners manual says it fomes with an extra battery but mine did not.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. The V15 Detect doesn't include an extra battery, but one can be purchased, for use as a back up, to extend your run time to up to 120 minutes. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! first the LCD stopped working after 3 weeks, then then until itself stopped working... since purchasing the v15 it has not worked for 6 months now and trying to get dyson to either fix or replace under warranty has not been anything but pulling teeth. They have yet to address it or even attempt to do so. Never again with Dyson... overpriced bad support and simply doesnt work.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V15 Detect. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it ! She uses it all the time.. House is always vacuum
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're thrilled to hear how much you and your wife are enjoying the V15 Detect! If we can ever help with any questions or concerns, get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Battery too short and heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light feature is really cool but that attachment only provides 15 minutes of vacuum time on a single charge. And it takes hours to recharge it. The vacuum itself is a lot heavier than my v8.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nicole, this is Kelly with Dyson. We're glad to hear that you've found the V15 Detect to feel so light weight in the hand while vacuuming. It is a touch heavier than the previous V8 models. The V8 is 5.8 pounds and the V15 Detect is 6.8. This operational weight includes the weight of both the wand and the floor tool. With regard to the run time, you have varying suction modes to be used with your machine, and the run time will depend on power mode, flooring type and the cleanerhead type you're using (hair screw tool, high torque head or non-motorized). Run times will be anywhere form 5-60 minutes. You should find that auto mode works the best, but you can adjust to Eco mode to extend run times.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Clean filter alarm!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it until 5 minutes into using it, just rite out of the box, it started giving me the filter error. I read the reviews before purchasing the DV15 and seen there were issues with this. I was able to clear the filter error but it just came back after 5 or so minutes. Took it back to bestbuy for a no hassle refund. I would not recommend until this flaw is fixed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear about your experience thus far with your Dyson V15 Detect™. We understand that you've taken the unit back to the retailer for a refund. If you have any other questions or concerns that we can help to address, feel free to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It just dies a lot sooner than it actually says.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kimberly, this is Kelly with Dyson. Thank you for your review. I'm thrilled to hear how much you're enjoying your new V15 Detect. With regard to run time, you have three suction modes to select from while using this machine; boost, auto and eco. The run time will vary from 5-60 minutes, all depending on which power mode you use, as well as which attachment type being used - motorized tools/attachments will draw more power than other non-motorized tools will.
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Dyson V 15 vacuum cleaners
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A purchase of only six months old, the top display has a unit that shows you the power has gone out! The unit section is not working properly either. I have tried everything to get a hold of Dyson corporation, I cannot get anyone to help with the problem. I purchased a V 15 because at the time it was the best on the market.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Roger, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is OK, but the battery life isn't great. I barely get my house done with one charge. Buy an extra battery, or perhaps stick with a corded machine.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jason, this is Kelly with Dyson. We're sorry to hear that you're having some trouble with your V15 Detect. We would love to learn more about the issues you are having, and see what we can do to make this right. Please get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Don't buy with Best Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying this product from Best Buy you will not have a HEPA filter. You would think at this price and with this model advertised as having a HEPA filter it would come with one. I've had a +15 yr old vacuum work better than this Dyson. The hose doesn't suction well at all and the vacuum does poorly on rugs even with adjusted settings.
No, I would not recommend this to a friendDysonV15
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, but it quit working.. I haven’t even had it a month.. going to bring it back.. a lot of money for just 3 weeks of working ..
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com.
Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Do Not Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died within 1 year of purchase. Returning it this weekend. Won’t recharge or power ON.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear about the charging issues you've been having with your Dyson V15 Detect™. If you are still experiencing issues we'd like to walk you through the steps to troubleshoot this issue. Please contact our customer service team here for further assistance: https://www.dyson.com/support/contact-us, or email directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Not for pet homes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy if you have pet hair. The fan creates so much air on all settings that it turns into flying hair all over the room. It is impossible to clean pet hair as the surrounding area blows up into the room.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson V15 Detect Cordless vacuum. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Doesn’t even turn on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting to purchase this vacuum for MONTHS. Charge the battery for the recommended time and it doesn’t even turn on. For 700 dollars I would expect for it to AT LEAST turn on.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Fahmz, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support