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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2064 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.9 out of 5 stars

  • Maneuverability

    Rating 4.8 out of 5 stars

  • Ease of Assembly

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the V15 Detect Cordless Vacuum's powerful suction, long battery life, and ease of use. Many appreciate the laser-assisted cleaning and lightweight design, while some find the price to be a significant drawback. Other minor concerns include the need to continuously hold the trigger and the relatively small dustbin capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,064 reviews
  • Rated 1 out of 5 stars

    Good when new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great when new. Now the roller does not always want to spin. Complete waste of $600

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Kirch,

      Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson V15 Detect cordless machine. To keep the V15 Detect in optimal performing condition, routine maintenance is required, such as cleaning the brushbar/cleanerhead and the filter. Depending on your cleaning tasks, you may need to perform the maintenance more often, but it is outlined in the user manual and online on the Dyson Support page with video visuals.

      We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.

      Best Wishes,
      Miella
      Dyson Customer Support Dyson-EN_US

  • Rated 1 out of 5 stars

    Received a used vacuum (likely a return)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's unacceptable to spend $750+tax on a product only to get something with light, but noticeable use. There are a few cosmetic scuffs on the unit and some dirt residue in the tank.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hey there, this is Kelly with Dyson. We're saddened to hear that you received a used machine, when purchasing a machine that was advertised or shown to be brand-new from this retailer. If we can assist with helping to arrange a return with Best Buy, let us know. Otherwise, if you have questions/concerns that we can help with, don't hesitate to get in touch with us directly at askdysonUS@dyson.com.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great but costly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tend to buy a Dyson every four or five years. Excellent machines. Lots of people have some negatives with them but a lot of that is them not caring for it (ie letting a year of dust and gunk build up in the canister). This is the greatest Dyson we’ve ever owned. Dyson battery life prior to this one has been… eh. The whole automatically adjusting based of the level of dirt means this thing will clean an entire home no problem. The down side, this thing is crazy expensive. Is it worth it? No. But if you want the best cordless vacuum then I’d venture to say you won’t touch this things performance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Durable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 3 months already broken. What a waste of $700 dollars! Should have believed the Consumer Reports reviews. Thank God I bought the 5 year warranty.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi, this is Kelly with Dyson. It's very unusual to hear that after just a few months of use, you're having trouble with your V15 Detect. While I'm not able to ascertain from your review what part might be broken or what isn't working properly, we would welcome the opportunity to go over your machine with you and make sure it's performing as it should. Please feel free to contact us directly at askdysonUS@dyson.com. We will be looking forward to your reply.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Battery life, Suction

    Rated 5 out of 5 stars

    Best vacuum!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great suction power! I love my new vacuum. We owned the Dyson 8 and it worked great, but this one is just so much better. It is so cool how it can tell you how much dust and bacteria it accumulates. The attachments are way better, too. The battery power makes it easier to sweep and vacuum the whole house in one charge. Such a great addition to make cleaning a little easier.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Super heavy fir an average size woman to use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sorry I bought this because it’s too top heavy. I’ve hurt my shoulders and back using it. It’s too late to return it.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello, this is Kelly with Dyson. We're sorry to hear that you've found the V15 Detect to be so top heavy. I can confirm that the bulk of the weight on this machine is in the main body portion of the machine, which is held in the hand. As a whole, the operational weight of the machine is just under 7 pounds; it's a bit lighter when the wand and floor tool is removed.

      We would value the opportunity to learn more about your experience along with ensuring that your vacuum is performing as intended. Please do not hesitate to contact us at askdysonUS@dyson.com. We are keen on providing you with support. 
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 1 out of 5 stars

    Battery didnt work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work had to send back to dyson. Battery didnt turn on

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Diane, this is Kelly with Dyson. I'm sorry to hear that your V15 Detect wasn't working right out of the box. This is unexpected to hear and sorry that this was your experience. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Power AND Flexibility

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a happy owner of a Dyson upright vacuum for many years but wanted something lighter weight and cordless with similar power and flexibility. Enter the V15. /// Unboxing - Environmentally Friendly One thing that I am super impressed by with Dyson products is the care they put into the packaging. There was not one single piece of plastic packaging - everything is made out of recyclable cardboard. I found two small pieces of tape to make sure some screws wouldn’t get lost, but that’s it. Everything else is intelligently designed where all the cardboard packaging holds the vacuum and accessories in place. /// Modular Design The V15 Detect is a modular system where there’s the main vacuum itself which you will use with the numerous accessories and cleaning heads. There are two main, large cleaning heads, and then another smaller cleaning head which they call a “Dyson Hair Tool”. There’s also an extension tube, a narrow nozzle, and 3 different sized smaller static heads with brushes on the end of each one. /// Cleaning Heads The two large cleaning heads are meant for hard floors vs carpeted. The cleaning head for hard floors is what I think they call a “Laser Slim Fluffy” cleaning head. It has lasers! All kidding aside, the laser works really well in illuminating small dust particles on your floor that you may not see with the naked eye. Not a gimmick! The other large cleaning head is meant for carpeted surfaces and they call this one the “High Torque” cleaner head. This head has a toggle switch on the front of it which allows you to pick up smaller vs heavier particles. The smaller cleaning head they call the “Dyson Hair Tool” was great for cleaning fabric furniture easily being able to pick up any hair. /// POWER Being a cordless vacuum, it may not have as much power as a corded device but the V15 is very powerful. The real test is using the large cleaning head on heavy carpet and it works great. It doesn’t get bogged down and picks up debris you didn’t realize was even there. It has 3 power modes to choose from depending on your choice of suction vs battery life and you’ll choose the mode with a button on the top of the unit and it’s indicated on the bright LCD screen. The Eco setting which is the most battery efficient is *incredibly* quiet while still being able to collect quite a bit of debris. The medium setting is what I use the most and this works well in most situations. The high setting is very powerful but also creates the most noise but it is indeed vey powerful. What’s great about all these modes is that it gives you an estimated runtime when you select a mode. Also on that LCD screen is a display of the size of the debris particles it picks up. /// Wrap-Up The nice thing about the modular design combined with the cordless functionality is that this vacuum can not only clean your entire house but you can then use it to go clean your car, boat, or camper. Don’t let the “cordless” fool you into thinking this may not be able to clean properly - it’s a very powerful, intelligently designed device that I highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Raghu

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst product waste of money. Not even charging properly

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Raghu,

      Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson V15 Detect cordless machine. The V15 Detect is designed to provide up to 60 minutes of run time, depending on the combination of modes and tools used.

      Our Dyson experts are available by phone, live chat and email, and are available to assist in ensuring your machine is working properly. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.

      Best Wishes,
      Miella
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Laser, Suction
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    High quality vacuum and so much fun to use!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had so much fun vacuuming in my life! The laser soft roller attachment is awesome. I like to vacuum at night with all the lights turned off so I can see every bit of dirt and pet hair and watch them all disappear. I was hesitant on buying this at first since it’s pretty pricey but man am I glad I did. Worth it! High quality dust cleaning machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dyson v15

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very powerful vacuum, easy to use and assemble, work well in carpet and floor

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never shopping at Best Buy ever again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 20 days now having to deal with dyson and it is literally the worst and of course Best Buy doesn’t help

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. We're sorry to hear that you're having trouble with your V15 Detect. While we cannot ascertain from your review the exact issue you are having, it would be our pleasure to go over your machine with you, in order to help make sure it's performing as intended. Please feel free to contact us directly via email at askdysonUS@dyson.com.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best vacuum out now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome vacuum, I've been part of the Dyson family for years. Super handy, great weight and cleans up perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and convenient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super convenient and powerful enough for most cleaning. We break out the upright vacuum for monthly vacuuming, but this does a wonderful job for the day to day.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a bunch of flashy lights. I wish I could return it for the dyson 11

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. I'm sorry to hear that you're unhappy with the V15 Detect cord-free vacuum. Your new Dyson includes some new technologies such as the angled laser which makes dust visible on hard floors, a piezo sensor which sizes and counts dust particles, and a de-tangling comb on the high torque cleaner head, which clears hair from your machine's brush bar.

      We'd certainly value the opportunity to go over your machine with you, to learn more about your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you. 

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Best vacuum ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No doubt, the best vacuum I’ve ever had! I vacuum my home three times a day because I love this vacuum so much, and am so intrigued to see what it says comes out of my carpet. Best purchase ever. I would 100% recommend and will buy a dyson cordless again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YOU WONT REGRET THIS PURCHASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the BEST vacuum ever. I have an indoor husky & 2 small children & this thing keeps my house in immaculate condition. Dumping is frequent, but it's been one of the best purchases I've ever made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product life 2 years and they fail

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Dyson cordless vacuum cleaners but every year they make a new model and the product is increasingly cheaper, the plastic parts are increasingly cheaper. The product only lasts no more than 2 years, after that the parts start to break or there is a problem charging the battery. I recommend buying additional insurance on top of the 2-year warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great except it gets plugged up easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part this vacuum has been wonderful and very efficient. The only problem I've had is it gets plugged up easily and I have to take it apart and manually clean the area that's plugged. It's suppose to be best for animal hair but that's what plugs it up. I would have given it a five but that problem is very frustrating and now that I've had it 2 years and 4 months the roller quit working on the brush attachment.

    I would recommend this to a friend
  • Pros mentioned:
    Laser, Suction

    Rated 5 out of 5 stars

    Great Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price for a vacuum you would expect nothing less than 5 stars and this vacuum does not disappoint. I can tell it gets a lot deeper into the carpet than my old corded vacuum and it is super cool you get to see what it is sucking up. I also love the hard floor attachment, the laser actually helps make a lot more dust and hair visible to clean. I would say this vacuums only down side is the battery life. It works just fine right now for my 1 bedroom apartment but if you have multiple rooms you are going to want an extra battery because charging can take awhile. Overall I love this vacuum and will continue to use it consistently.

    I would recommend this to a friend