Customer Ratings & Reviews
- Model:
- 448709-01
- SKU:
- 11897759
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.9 out of 5 stars
to a friend
Battery not compatible with EU power network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before our purchase, we asked Dyson if the product could be used in Europe. The answer was yes because the battery is dual voltage. We used the product without any problems in the US but it does not work with the European electricity.
No, I would not recommend this to a friendDyson cordless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s terrible if you have area rugs. Also hate that you have to switch the attachment if you want to get around the edges
No, I would not recommend this to a friendDont waste your money if you plan on usin it every
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke at one year after purchase, parts not available so now i have to send it back for a replacement . Instead of just sending it firts and then i can send the old one . They are leaving me without a vacuum with 4 dogs
No, I would not recommend this to a friendCannot handle lots of pet hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 labs - and this particular model does not work if you have lots of pet hair. I am a longtime cordless dyson user - and I got V15 model last year. There is a design flaw - and the pet hair gets clogged in the middle of the filter. It is very difficult to clean out - as a result, the suction is poor. I do regular cleanings - doesn't make a difference. It is simply poorly designed.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with us. We appreciate your feedback and regret that the Dyson V15 model hasn’t met your expectations for managing pet hair. We understand how important it is for a vacuum to perform efficiently, especially in homes with pets, and we’re sorry for any frustration this has caused.
At Dyson, we continuously strive to improve our designs based on customer insights. Your feedback about the filter clogging and its impact on suction is valuable, and we will ensure it is shared with our team for further evaluation. If you're open to exploring possible solutions, we’d be happy to assist with troubleshooting steps or alternative recommendations.
Please feel free to reach out via email at askdysonUS@dyson.com, including "Dyson Support" in the subject line for prompt attention. We appreciate your time and trust, and we’re here to help in any way we can.
screwed again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to remove old charging station and replace w new one too old to handle asked about this problem and could not get a straight answer would like to return item or find out how to get help w this
No, I would not recommend this to a friendSubpar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually returned this item. Suction Was lacking and battery time very short. I was super surprised as I’ve had great experiences with previous Dyson vacuums,
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with us. We’re sorry to hear that the suction and battery life of your recent purchase did not meet your expectations, especially since you’ve had great experiences with previous Dyson vacuums.
We value your feedback and are committed to improving our products. If you have any further questions or need assistance, please don’t hesitate to reach out to us at askdyson@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We appreciate your support and are here to help.
Not the Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This but the best in the market by far. Not too much power. Too over priced!
No, I would not recommend this to a friendWaste of Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4 months ago and I’m already having issues with “air blockage” error. I cleared out one area and still isn’t working. Think I have to take it apart but I been on hold for 35 mins for BestBuy support. Not worth the money $800 later.. cleaning out it difficult so tools is a must.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Worst idea ever.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Vacuum is not only expensive but the suction power is really not that great, it stopped adjustin the suction power when it changes from hardwood floor to carpet, and the worst part about this vacumm is by far when you try to empty it, all the hair gets stuck on the top and you have to put your hanside and pull it out while all of the dust and dirt fly everywhere, there are many other older models that work much better than this one.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback about the Dyson V15 Detect Extra Cordless. We are sorry to hear that the vacuum did not meet your expectations in terms of suction power, automatic adjustment, and ease of emptying the bin. We understand how disappointing it can be when a product does not perform as expected, especially given its cost. Your experience is important to us, and we apologize for any frustration this may have caused. We would like to help resolve these issues. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Make Sure It’s New
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drove to a Best Buy 45 minutes from my house to pick up this vacuum. Unfortunately, Best Buy sold me a used vacuum. The original shipping label was still on the box. The components inside were dirty and had clearly been used. I contacted customer service as soon as I got home and unboxed it. They wouldn’t let me return it via UPS or to the many stores closer to my house. They said I had to drive back to the Best Buy I got it from, nearly an hour from my house. The customer service was really poor and not helpful especially when this was Best Buy’s mistake.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for your review. We really appreciate your effort and time. We can completely understand your frustration regarding this concern. However, we strive to provide the best experience for our customers. We will surely share your valuable feedback with our dedicated team. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Beware - 14 day return period
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy for me, went to return it and discovered BB return policy is only 14 days. Won’t buy from Best Buy every again!
No, I would not recommend this to a friendDyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy.cant use on plush carpet w/o using two hands to push & pull.
No, I would not recommend this to a friendLove my Dyson V15 - the laser is the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this vacuum for about a year and I just love it!! My home is around 3,000 sq ft with dark engineered flooring throughout, and we have a very furry cat that sheds like crazy! The battery lasts a long time and haven't any problems getting done all of my cleaning. I am able to move fast since there aren't any cords and it is lightweight compared to my corded vacuum. The best part is the laser on the soft brush head that keeps me going since it highlights dust that you don't see without it. Once you start, you can't stop, it is actually very satisfying to vacuum and dare I say, fun!! I also love the way it adjusts its suction when needed. I also own the V8, but the V15 truly is a step above! I highly recommend!
I would recommend this to a friendCould be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After rereading the reviews and ratings from various sites. Thought would be better suction.
I would recommend this to a friendDo not buy from a long-time Dyson customer.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy unless you're buying a warranty through Best Buy! I purchased this vacuum in February of 2024 and the light on the Fluffy Optic Cleaner Head quit working on July 23, 2024 after weekly use on a laminate floor. Dyson has repeatedly told me that the part is out of stock and is not offering anything else in its place. This is my fourth Dyson over the years and this is the only one that has had issues, however the Dyson customer service experience has been so poor that I will not buy another Dyson product.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing a review. We apologize for the inconvenience as you have experienced an issue with the part and a satisfactory resolution has not been provided. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Our team is here to help resolve any issues you are facing and ensure that your experience with our product improves. Rest assured; we are committed to assisting you and we will resolve your issue with the available options as quickly as possible. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Not what I expected from Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not like the one that my friend had. It is described as pet friendly but it is not good with pet fur. The roller sticks all the time. I have only had it for a month.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Not durable and Dyson customer service is HORRIBLE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using this for just over a year and the rotator wheel on the head broke. Dyson customer service is HORRIBLE. It appears that almost everything that could go wrong with this device is considered "regular use" and "normal wear and tear" by Dyson. They definitely don't want to warranty their products unless it literally just stops working.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we sincerely regret to hear about your experience and understand how frustrating it must be to encounter issues with the device while feeling unsupported by customer service. We truly value customer feedback and take concerns like yours seriously.
If you’d like further assistance, we encourage you to reach out to askdysonUS@dyson.com with the subject line "Dyson Product Concern" so we can look into this matter more closely. Our goal is to provide the best possible service, and we apologize for any inconvenience you’ve faced.
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one- luckily had geek squad who said there were so many issues i could get a new one... except it wasn't new. This one is even more messed up than the first. Had a dyson animal with no issues fir a few years- this is our 2nd and once again ill have to drive 45min to a best buy for geek squad to tell me the same thing as the first time. For the $$$ you expect it to last at LEAST a year, this is ridiculous
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Jenn G,
Thank you for sharing your valuable feedback with us. We have reviewed your concern regarding having multiple issue with your Dyson Vacuum. We do apologize for the inconvenience and understand how you must have felt. We will surely work on your valuable feedback. However, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern in a better way and get the resolution for you. Also for future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Very Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first few months this was life changing. It has since slowed way down and basically pushes dog hairs around. Warranty is useless. Best Buy says we have to go through Dyson despite being a Total Tech member. Dyson sent us a new filter which helped a little for a few runs but I’m waiting for a response as to my next step.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your feedback regarding the Dyson V15 Detect Extra. We’re pleased to hear it initially made a positive impact, but we’re truly sorry to learn about the recent decline in performance and the challenges you’ve faced with the warranty process. We understand how frustrating this situation must be and appreciate you bringing it to our attention.
It’s great to hear that the new filter provided some improvement. For further assistance, please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt support. Our team is committed to resolving this issue and ensuring your Dyson is working as it should.
Poor product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad for cleaning carpets. It works poorly. It stopped working in less than a year. When it is being used, it turns off.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.