Customer Ratings & Reviews
- Model:
- 448709-01
- SKU:
- 11897759
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.9 out of 5 stars
to a friend
Bad Out of the Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy to get this product after reading the reviews. I spent the time unwrapping all the accessories, putting it together (which was easier than unwrapping the various parts), and placing the unit on the charger. WHOMMMP WHOMMP WHOMMP! It wouldn't charge. Even though I knew the outlet worked, I tried using a different one. Still nothing. I researched how would I know if it is charging or not. I learned that there is supposed to be a light that indicates the battery receiving a charge but I never got the light. After 48 hours, there was still no power to the v15. I have to return it. I understand it could have happened during shipping but what if it is a sign of what is to come if I do exchange the v15 for another v15?
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Good luck if you need service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for just under a year. Now in twilight zone trying to get service for warranty repair. They are only interested in giving you links to u-tube videos. No service centers nearby (the one in Houston closed) and the customer service number is just an endless loop. Next purchase will definitely be another manufacturer. Products are only as good as their customer service department.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you in best possible manner. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Price match not done
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum online. When I went to pick it up I was notified on my phone that it was $100 cheaper. I did a price match and after waiting 30 minutes and the employee calling 3 different managers no one was able to refund me $100 because part of the purchase was my Best Buy bonus points. $400 was my own money!! The employee helping me gave me his business card and said to check back in a few days. The business card does not have a phone number or an email. There is no way to get a hold of anyone at the store. So I have to drive 30 min to the store to speak to someone. Do better BEST BUY!!!!
No, I would not recommend this to a friendMrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the cordless vacuum thinking it would be better, it wasn’t. The fact that I have to keep holding the power button so I can vacuum is very tiring. I returned it and bought me a regular Dyson vacuum
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Hate it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this vacuum!I had one previously that worked fine. I didn’t love that one either, but my husband did.This one got rave reviews so I bought it and all new rugs at the same time.It has been 6 months and it continues to jam, w/ each use, so I have to manually extract the debris.The attachments are very difficult to remove.I spent a fortune and now I am buying a cheap Shark that I bought for my son. It is so much better and only $200! It is a plug in, but I don’t care.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
Not worth the hefty price tag
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone talks about Dyson like it’s the holy grail of stick vacuums….sadly that’s not the case for me. Spent over $700 on a vacuum and my Amazon $69 stick vacuum does a way better job. I have to go over the same spot multiple times to get it to pick a little piece of fuzz up and then it falls right out…there is no obstruction in the nozzle causing this. I’m past the return window but heed my advice…spend your hard earned dollars on a different product
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello MichelleD,
Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
It is very hard ti use on carpet.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to push really hard to clean my carpet and for the price i ended up returning it. Also, it is heavy because of the battery. Not light at allz
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Quality not like they used to be
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using it just a few times the display had gone bad. Good thing i purchased through BB because Dyson replacemt would have taken 7-14 days for a new one. Hopefully the replacement one from BB lasts a little longer.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the reviews I was a little skeptical in purchasing. The vacuum seemed to work fine for about 10 minutes and then the brush head quit spinning. Seems like Dyson missed the mark on this one.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with the Dyson V15 Detect Extra Cordless. We are sorry to hear that the vacuum did not meet your expectations and that you encountered issues with the brush head after a short period of use. We understand how frustrating this must be, especially after feeling skeptical about the purchase. Your feedback is valuable to us, and we take it seriously. We would like to help resolve this issue. We would like to look further into this for you. Please feel free to email us at askdysonus@dyson.com We would be delighted to assist you further.
Do not buy dyson
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought for white dog hair on wood floor. Suction not good and can’t finish house without battery dying. I am looking for new vacuum .
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Dyson doesn’t care about customer service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down and shipped out but never repaired, called over 30 times, Dyson does not give a s about customer service .
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for reaching out. We’re truly sorry to hear about your experience, and we understand how frustrating this situation has been for you.
Your satisfaction is incredibly important to us, and we regret any inconvenience caused by the delays in repair and the difficulty in reaching customer service. We want to ensure that your concerns are properly addressed and that you receive the assistance you deserve.
If you’d like further support in resolving this matter, please feel free to email us at askdysonUS@dyson.com with the Subject Line "Dyson Review", and our team will look into this for you.
We truly appreciate your patience and value your trust in Dyson.
A Great Addition!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For Hard-Wood floors the Dyson Outsize Total Clean Cordless Vacuum is a great tool for around the house. The Setup is simple along with the many attachments. You connect the battery and the right accessory. Press the Trigger button (The On Button). The amazing green light grants you the sight of all the dust and debris on the ground. There are different modes for the Dyson Vacuum. The eco mode was what I used 75% of the time. This grants you the best battery life but a lower power suction. It lasted me roughly 75 minutes or so. Medium ran for about 35 Minutes with stronger suction. The other two modes I didn't use were louder and drained the battery. How does this thing function and maneuver? Well, Getting under beds and around corners is a breeze. With the cordless design no more choked feeling. The swivel on the vacuum is perfect for harder angles. Also, depending on the task another attachment may be much needed. Just be prepared to get a workout. If you are not used to holding things up or over your head this will be fun. I was just happy I could clean the house floor so quickly!
I would recommend this to a friendBuyer beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn't hold a charge. Completely non working not even 60 days of purchase. Worked decent when actually worked.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson V15 Detect Extra Cordless Vacuum. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Waste of Money and time returning it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 6 days. Just a hype of the brand. Don’t get it
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - V15 Detect Extra Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Love it but hate how long it takes to get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it but I had to exchange it and they where going to send a new one and Didn’t get the product and it’s been a month called to see if I could pick up since it never got delivered and they said I have to wait till they refund my money or send me another one
I would recommend this to a friendDyson v15
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stop speening on second day of purchase. Running time is short. Buttery is dying too fast.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Don't do it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced junk! low battery life top heavy along with being unimpressive.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding multiple issues with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Price Guarantee Policy is NOT for real.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with Bedt Buy price match policy. Went to the store and showed them a $50.00 difference in price.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Worst Christmas Present Ever (Excellent Vacuum!)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, this is an excellent vacuum. The strength of the vacuum and ease of use is amazing. I’ve always avoided battery powered vaccums because I really like to vacuum and was concerned about running out of battery. I had back surgery and cohabitation with me when not able to vacuum was apparently so terrible that it was worth $700 to my family to fix. On that front its been great. It maneuvers easily and is not heavy. The battery lasts an adequate amount of time. Unless I use the head with that dang light… Be warned though - if you have OCD that is not of the “quirky” variety, the light on this thing will ruin any free time you may have and your peace of mind. Its the worst christmas present even because it works entirely too well. I spend a lot of time talking myself down: “Its not dirty - leave it alone…” Well, it *is* disgusting and this devil light will prove it! Validate all those worries! Its like CSI in here now. I can follow the trail of evidence directly to a specific dog. I am pleasantly surprised at the quality and function of the vacuum. It actually outdoes my aging Ball 3. I destroy vacuums just by sheer amount of use, which is why I started buying Dyson’s in the first. Hopefully this fella holds its own for a long while.
I would recommend this to a friendBest purchase ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Dyson. It’s so light to handle and the suction for quickly picking up everything is absolutely amazing! It works wonders for all surfaces, but my favorite thing is how quick and easy I can keep up with my pet dogs hair. The multiple attachments are great for all different kinds of surfaces, whether at floor level or ceiling corners. I find myself choosing to clean with my new vacuum over many other tasks. May sound funny but now it’s I love to clean over most other household tasks! I would definitely recommend it to anyone. My daughter has one and she recommended I get one. VERY HAPPY WITH MY DYSON‼️
I would recommend this to a friend