Customer Ratings & Reviews
- Model:
- 448709-01
- SKU:
- 11897759
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.9 out of 5 stars
Dyson
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well but just broke, not working and it hasn’t been a year yet
I would recommend this to a friendNot worth the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum did not live up to its hype. Supposedly good for pets, I have to empty the canister and clean the filter way too often. The battery needs charging before I finish cleaning my small house. Way too expensive, should have kept my old corded vac.
No, I would not recommend this to a friendDoes not last!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about 6 months. It only lasted 1 year before it quit working even after we made sure we kept the filters clean. The motor quit working after 1 year. This was the second one we have owned. The first one lasted much longer.
No, I would not recommend this to a friendFed up w Dyson
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second dyson, first was pretty good, the second one has sucked, both wheels broke off the main head attachment not long after I purchased
No, I would not recommend this to a friendBattery could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery didn’t last nearly as long as we had hoped and then it takes a very long time to charge. For how much this cost I would think they would have a battery we can switch out or something that doesn’t take a full day to vacuum the whole house due to the battery.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Gregg, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson V15 Detect Extra Cordless Vacuum. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Protection plan is a scam!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the five-year protection plan. Within four months one part Broke. They replaced the vacuum, which is nice but told me I have to buy a new protection plan. That seems like a scam to me. Like paying for a warranty on a car and something breaking and you gotta pay for the whole new warranty again. I thought I had five years.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Defective unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure they are good. I’ve seen my neighbors in action that made me want to buy one. I had to return mine it would not work.
I would recommend this to a friend- Cons mentioned:Clogging
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly used. Keeps getting clogged and spitting garbage from the back. Very disappointed.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with your Dyson.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Doesn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weve had this vac for a little over a year. It’s just gimmicky, and just doesn’t last. I purchased it for my wife just because I thought it would make her life easier, but it just provides all kinds of frustration. It loses suction because the dirt ends up coating the tube and dirt container… and seems like we are constantly trying to troubleshoot it. Wish it was better than our old stains… but it’s not.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Canister does not completely empty.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Dyson and if it would’ve been my first one, I can say with all certainty I wouldn’t own another Dyson. The canister doesn’t empty well as. You have to dig the hair out. The canister is heavy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Steph,
Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Battery pack issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a good job on hard floors, especially like the light for illuminating pet hair and debris. Did not like how we had to change the head switch between carpet and hard floors, it kind of negates the advantage of being cordless. We ended up having to return because the battery pack started falling out of the unit and eventually we could not get it to "click" in at all and so it stopped working. This was after 7 days of owning it. I would not recommend, especially at this high price point. I'm sure you can do just as good for under $200.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. While we're glad to hear that the product performed well on hard floors and that you appreciated features like the light for pet hair and debris, we’re truly sorry to learn about the challenges you faced. The issues with switching between floor types and the battery pack must have been frustrating, and we sincerely apologize for the inconvenience caused.
Your experience does not reflect the quality we strive to deliver, and we want to make things right. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Once again, we apologize and appreciate your patience as we address this matter.
Definitely get Geek squad protection
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Dyson (my second Dyson cordless). Best Buy protection is highly recommended because if there is an issue they will replace the machine. I found Dyson customer service horrible, they would not honor their warranty on an accessory that is malfunctioning. They tried to deny there is anything wrong with an accessory that is obviously not working. This will definitely be my last Dyson. They use to be great.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating it must be to feel unsupported when experiencing an issue with your Dyson product, and we sincerely regret any disappointment this has caused. At Dyson, we are committed to providing quality products and customer support, and we truly value insights like yours.
Your feedback is invaluable, and we will ensure it is shared with our dedicated team. If you’d like assistance in resolving this concern, we’d love the opportunity to help. Please feel free to email us at askdysonUS@dyson.com, and for prompt attention, kindly include "Dyson Review" in the subject line.
Not powerful suction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suction is not powerful like conventional Vac Cleaners
No, I would not recommend this to a friend- Cons mentioned:Price
Not the Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This but the best in the market by far. Not too much power. Too over priced!
No, I would not recommend this to a friend Dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxed and does not charge. Bought the vacuum a month ago but did not get the time to set it up until today, so I'm unable to return the item. Contacted support for a replacement battery, but I expected better quality control for a $600 vacuum.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Make Sure It’s New
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drove to a Best Buy 45 minutes from my house to pick up this vacuum. Unfortunately, Best Buy sold me a used vacuum. The original shipping label was still on the box. The components inside were dirty and had clearly been used. I contacted customer service as soon as I got home and unboxed it. They wouldn’t let me return it via UPS or to the many stores closer to my house. They said I had to drive back to the Best Buy I got it from, nearly an hour from my house. The customer service was really poor and not helpful especially when this was Best Buy’s mistake.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for your review. We really appreciate your effort and time. We can completely understand your frustration regarding this concern. However, we strive to provide the best experience for our customers. We will surely share your valuable feedback with our dedicated team. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy.cant use on plush carpet w/o using two hands to push & pull.
No, I would not recommend this to a friendSubpar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually returned this item. Suction Was lacking and battery time very short. I was super surprised as I’ve had great experiences with previous Dyson vacuums,
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with us. We’re sorry to hear that the suction and battery life of your recent purchase did not meet your expectations, especially since you’ve had great experiences with previous Dyson vacuums.
We value your feedback and are committed to improving our products. If you have any further questions or need assistance, please don’t hesitate to reach out to us at askdyson@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We appreciate your support and are here to help.
Cannot handle lots of pet hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 labs - and this particular model does not work if you have lots of pet hair. I am a longtime cordless dyson user - and I got V15 model last year. There is a design flaw - and the pet hair gets clogged in the middle of the filter. It is very difficult to clean out - as a result, the suction is poor. I do regular cleanings - doesn't make a difference. It is simply poorly designed.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with us. We appreciate your feedback and regret that the Dyson V15 model hasn’t met your expectations for managing pet hair. We understand how important it is for a vacuum to perform efficiently, especially in homes with pets, and we’re sorry for any frustration this has caused.
At Dyson, we continuously strive to improve our designs based on customer insights. Your feedback about the filter clogging and its impact on suction is valuable, and we will ensure it is shared with our team for further evaluation. If you're open to exploring possible solutions, we’d be happy to assist with troubleshooting steps or alternative recommendations.
Please feel free to reach out via email at askdysonUS@dyson.com, including "Dyson Support" in the subject line for prompt attention. We appreciate your time and trust, and we’re here to help in any way we can.
- Pros mentioned:Battery life, Suction power, Weight
Love my Dyson V15 - the laser is the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this vacuum for about a year and I just love it!! My home is around 3,000 sq ft with dark engineered flooring throughout, and we have a very furry cat that sheds like crazy! The battery lasts a long time and haven't any problems getting done all of my cleaning. I am able to move fast since there aren't any cords and it is lightweight compared to my corded vacuum. The best part is the laser on the soft brush head that keeps me going since it highlights dust that you don't see without it. Once you start, you can't stop, it is actually very satisfying to vacuum and dare I say, fun!! I also love the way it adjusts its suction when needed. I also own the V8, but the V15 truly is a step above! I highly recommend!
I would recommend this to a friend