Customer Ratings & Reviews
- Model:
- 448709-01
- SKU:
- 11897759
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.9 out of 5 stars
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After rereading the reviews and ratings from various sites. Thought would be better suction.
I would recommend this to a friendBattery not compatible with EU power network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before our purchase, we asked Dyson if the product could be used in Europe. The answer was yes because the battery is dual voltage. We used the product without any problems in the US but it does not work with the European electricity.
No, I would not recommend this to a friendPoor product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad for cleaning carpets. It works poorly. It stopped working in less than a year. When it is being used, it turns off.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Do not buy from a long-time Dyson customer.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy unless you're buying a warranty through Best Buy! I purchased this vacuum in February of 2024 and the light on the Fluffy Optic Cleaner Head quit working on July 23, 2024 after weekly use on a laminate floor. Dyson has repeatedly told me that the part is out of stock and is not offering anything else in its place. This is my fourth Dyson over the years and this is the only one that has had issues, however the Dyson customer service experience has been so poor that I will not buy another Dyson product.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing a review. We apologize for the inconvenience as you have experienced an issue with the part and a satisfactory resolution has not been provided. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Our team is here to help resolve any issues you are facing and ensure that your experience with our product improves. Rest assured; we are committed to assisting you and we will resolve your issue with the available options as quickly as possible. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Worst idea ever.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Vacuum is not only expensive but the suction power is really not that great, it stopped adjustin the suction power when it changes from hardwood floor to carpet, and the worst part about this vacumm is by far when you try to empty it, all the hair gets stuck on the top and you have to put your hanside and pull it out while all of the dust and dirt fly everywhere, there are many other older models that work much better than this one.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback about the Dyson V15 Detect Extra Cordless. We are sorry to hear that the vacuum did not meet your expectations in terms of suction power, automatic adjustment, and ease of emptying the bin. We understand how disappointing it can be when a product does not perform as expected, especially given its cost. Your experience is important to us, and we apologize for any frustration this may have caused. We would like to help resolve these issues. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Dont waste your money if you plan on usin it every
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke at one year after purchase, parts not available so now i have to send it back for a replacement . Instead of just sending it firts and then i can send the old one . They are leaving me without a vacuum with 4 dogs
No, I would not recommend this to a friendNot what I expected from Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not like the one that my friend had. It is described as pet friendly but it is not good with pet fur. The roller sticks all the time. I have only had it for a month.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Wife didnt like it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt perform as well as we had expected. Went with Miele.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one- luckily had geek squad who said there were so many issues i could get a new one... except it wasn't new. This one is even more messed up than the first. Had a dyson animal with no issues fir a few years- this is our 2nd and once again ill have to drive 45min to a best buy for geek squad to tell me the same thing as the first time. For the $$$ you expect it to last at LEAST a year, this is ridiculous
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Jenn G,
Thank you for sharing your valuable feedback with us. We have reviewed your concern regarding having multiple issue with your Dyson Vacuum. We do apologize for the inconvenience and understand how you must have felt. We will surely work on your valuable feedback. However, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern in a better way and get the resolution for you. Also for future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Waste of Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4 months ago and I’m already having issues with “air blockage” error. I cleared out one area and still isn’t working. Think I have to take it apart but I been on hold for 35 mins for BestBuy support. Not worth the money $800 later.. cleaning out it difficult so tools is a must.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
screwed again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to remove old charging station and replace w new one too old to handle asked about this problem and could not get a straight answer would like to return item or find out how to get help w this
No, I would not recommend this to a friendDyson cordless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s terrible if you have area rugs. Also hate that you have to switch the attachment if you want to get around the edges
No, I would not recommend this to a friendNot durable and Dyson customer service is HORRIBLE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using this for just over a year and the rotator wheel on the head broke. Dyson customer service is HORRIBLE. It appears that almost everything that could go wrong with this device is considered "regular use" and "normal wear and tear" by Dyson. They definitely don't want to warranty their products unless it literally just stops working.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we sincerely regret to hear about your experience and understand how frustrating it must be to encounter issues with the device while feeling unsupported by customer service. We truly value customer feedback and take concerns like yours seriously.
If you’d like further assistance, we encourage you to reach out to askdysonUS@dyson.com with the subject line "Dyson Product Concern" so we can look into this matter more closely. Our goal is to provide the best possible service, and we apologize for any inconvenience you’ve faced.
Very Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first few months this was life changing. It has since slowed way down and basically pushes dog hairs around. Warranty is useless. Best Buy says we have to go through Dyson despite being a Total Tech member. Dyson sent us a new filter which helped a little for a few runs but I’m waiting for a response as to my next step.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your feedback regarding the Dyson V15 Detect Extra. We’re pleased to hear it initially made a positive impact, but we’re truly sorry to learn about the recent decline in performance and the challenges you’ve faced with the warranty process. We understand how frustrating this situation must be and appreciate you bringing it to our attention.
It’s great to hear that the new filter provided some improvement. For further assistance, please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt support. Our team is committed to resolving this issue and ensuring your Dyson is working as it should.
Bad Out of the Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy to get this product after reading the reviews. I spent the time unwrapping all the accessories, putting it together (which was easier than unwrapping the various parts), and placing the unit on the charger. WHOMMMP WHOMMP WHOMMP! It wouldn't charge. Even though I knew the outlet worked, I tried using a different one. Still nothing. I researched how would I know if it is charging or not. I learned that there is supposed to be a light that indicates the battery receiving a charge but I never got the light. After 48 hours, there was still no power to the v15. I have to return it. I understand it could have happened during shipping but what if it is a sign of what is to come if I do exchange the v15 for another v15?
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Beware - 14 day return period
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy for me, went to return it and discovered BB return policy is only 14 days. Won’t buy from Best Buy every again!
No, I would not recommend this to a friendPrice match not done
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum online. When I went to pick it up I was notified on my phone that it was $100 cheaper. I did a price match and after waiting 30 minutes and the employee calling 3 different managers no one was able to refund me $100 because part of the purchase was my Best Buy bonus points. $400 was my own money!! The employee helping me gave me his business card and said to check back in a few days. The business card does not have a phone number or an email. There is no way to get a hold of anyone at the store. So I have to drive 30 min to the store to speak to someone. Do better BEST BUY!!!!
No, I would not recommend this to a friendGood luck if you need service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for just under a year. Now in twilight zone trying to get service for warranty repair. They are only interested in giving you links to u-tube videos. No service centers nearby (the one in Houston closed) and the customer service number is just an endless loop. Next purchase will definitely be another manufacturer. Products are only as good as their customer service department.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you in best possible manner. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Mrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the cordless vacuum thinking it would be better, it wasn’t. The fact that I have to keep holding the power button so I can vacuum is very tiring. I returned it and bought me a regular Dyson vacuum
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Hate it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this vacuum!I had one previously that worked fine. I didn’t love that one either, but my husband did.This one got rave reviews so I bought it and all new rugs at the same time.It has been 6 months and it continues to jam, w/ each use, so I have to manually extract the debris.The attachments are very difficult to remove.I spent a fortune and now I am buying a cheap Shark that I bought for my son. It is so much better and only $200! It is a plug in, but I don’t care.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert