Customer Ratings & Reviews
- Model:
- 448709-01
- SKU:
- 11897759
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.9 out of 5 stars
to a friend
Confirmed Fake by Dyson. Best Buy Won't Refund Me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Counterfeit Item - Best Buy Won't Refund. Don't buy these vacuums from Best Buy, they will either sell you a refurbished, used, or in my case a straight up counterfeit Dyson vacuum. I confirmed its fake from Dyson, and Best Buy will not refund my $700 they took from me. Do not buy these from best buy, if you are going to get them buy it directly from Dyson
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Jake, thank you for your review. We really appreciate your time and effort. We are so concerned to hear that you had this experience with your Dyson V 15.This does not fall in line with the iconic service standards we aim to provide our customers with, However, we are committed towards providing the best-in-class Experience for our Dyson owners. We do really apologize for the inconvenience caused to you. We value the opportunity to assist you, to help ensure your concern is resolved, we would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get this sorted out.
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum during the Christmas Holidays and have yet been able to use it. I opened the box on the 16th day and the motor would not start. Not aware of Best Buy 15 day return policy. I called Dyson for a replacement motor head. They honored the warranty but sent the wrong part. Called Dyson again, for the correct motor head. I’m still waiting. Very disappointed!
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson V15 Detect Extra Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Vacuum good - DYSON BAD.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE DYSON PRODUCTS. Yes, they are sleek and functional. Dyson markets a generous warranty; however, the moment you NEED their warranty, they will not provide any replacement parts. This was clearly a bad brush head, and could not last very long. I have been patiently working with Dyson, and they are not providing the replacement part under their warranty. When I tried to purchase the replacement part, it was out of stock. Not worth the price or hassle.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing a review. We apologize for the inconvenience as you are facing an issue with the part and the replacement has not been provided to you. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Our team is here to help resolve any issues you are facing and ensure that your experience with our product improves. Rest assured; we are committed to assisting you and we will resolve your issue with the available options as quickly as possible. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Very disappointed. Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when I purchased this product. Then, about 3 months after using g it, it started giving me messages that there was a blockage. Sometimes there was - always in The same place. I don't use it much now
No, I would not recommend this to a friendNo more DYSON products in our house ever again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another DYSON product. All parts are out of stock, including filters which need replacement. The cleaning head broke after 4 months (wheel broke off) and they have no replacement cleaning head. They want me to package the machine up and UPS it back to them. They will review it send me another one. This is because they don't have the replacement cleaning head in stock.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
We appreciate you taking the time to share your concern with us. We understand how frustrating this experience has been for you, and we want to extend our sincerest apologies for any inconvenience caused due to the concern related to parts being out of stock. Your satisfaction is our utmost priority, and we assure you that this is not the level of service we aim to provide our customers.
We would like to make things right by investigating your issue further and implementing measures to prevent similar situations from occurring in the future. To ensure prompt attention to your case, please send an email to askdysonUS@dyson.com with the subject line "Dyson Review." Your feedback is crucial for us to continuously improve our services and enhance the overall customer experience.
Best Wishes,
Dyson Customer Support
After 6 months of use, vacuum turns off by itself.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of use, vacuum turns off by itself. Need to turn on several times before it stays on to use. This happens every day.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
New Dyson Returned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Rollers keep stopping on hardwood?! Green light not working.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support