Customer Ratings & Reviews
- Model:
- 448709-01
- SKU:
- 12151456
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.9 out of 5 stars
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have also bought Dyson products, and the hype lived up to the price. Except this one, this is the worst product ever made. It can not pick up dirt, hair, or honestly anything. Hair gets clogged while the tank is still 90% empty. All of the dirt you vacuumed up immediately falls right back out of the suction and onto the floor. Every 1 star review is accurate about this product. The only recourse from Dyson is a response from this review about how they want to make things right, yet don't.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how disappointing this experience must have been for you, and we’re genuinely sorry for any frustration it has caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. If you’d like further assistance with your product concerns, we encourage you to reach out to Dyson’s support team directly. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Regret
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to hold the trigger down the whole time and it’s a drag to take it apart to clean. But I like The headlight. I regret My purchase.
No, I would not recommend this to a friendNot great for animals that shed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second V15 I have purchased for my home. The first one after a couple of years of hard work in a home with a dog that sheds A LOT just quit working. This one, which was purchased December 20, 2024 is already a nightmare. I spend more time clearing "clogs" that don't exist and that result in the vacuum just quitting. The amount of dog fur it picks up is abysmal and the dirt receptacle will never fully empty even after attempting to empty in and then try to shake down the dirt. I'm so disappointed and am actively seeking another brand of vacuum to try. If a vacuum is going to quit functioning after just 4 months after costing hundreds of dollars I can't say this was a good investment.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with the machine.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Dyson did not meet my expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item expecting it to be the best vacuum I’ve ever bought in my life I mean, that’s what all the reviews always said. But I was very disappointed. The battery life when fully charged you get 15 minutes at best and that’s on medium speed. If you use the high-power, it’s five minutes at best! Very disappointed. Plus, it won’t even pick up everything off my carpet and will definitely not pick up the dog hair off my couches. Needless to say I will be returning this.
No, I would not recommend this to a friendBoo dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within two months of having it. Got it fixed and still having issues. Had my Dyson v8 for 6+ years before this one
No, I would not recommend this to a friendSeal broken in less than 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The seal is broken after lightly used for 4 months. And dyson claimed that it is wear and tear and won't replace it.
No, I would not recommend this to a friendNo strong suction to pricey for what it does
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in tgis product i could have gotten something cheaper and with better suction
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having trouble with empty the contents that trash cylinder holds
I would recommend this to a friendDyson
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well but just broke, not working and it hasn’t been a year yet
I would recommend this to a friendBeware-replacement parts availability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great vacuum with one major flaw, Dyson parts availability. We have had this for a bit over a year and recently our wand became inoperable. We looked on the Dyson website and the wands were out of stock. We called and were told they didn’t know when they would be back in stock. After a bit of reading this seems like a common problem and it’s unfortunately unlikely they will be back in stock. Without a supply of replacement parts this unit just isn’t worth the price, for us, even though it was a very nice vacuum when everything worked.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your honest feedback. We sincerely apologize for the inconvenience you've faced regarding the availability of replacement parts for your vacuum. At Dyson, we aim to provide not only innovative and high-quality products but also reliable support and accessibility for parts and services. We regret that we have fallen short in this instance.
We understand how frustrating this situation must be and are committed to addressing this issue. We encourage you to reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line so our team can assist you further and explore possible solutions.
Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your experience. We hope to restore your confidence in our brand.
Different from its description
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipment received was different from the description It was sold by market place seller but I expected the same item as described
No, I would not recommend this to a friendProtection plan is a scam!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the five-year protection plan. Within four months one part Broke. They replaced the vacuum, which is nice but told me I have to buy a new protection plan. That seems like a scam to me. Like paying for a warranty on a car and something breaking and you gotta pay for the whole new warranty again. I thought I had five years.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Battery could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery didn’t last nearly as long as we had hoped and then it takes a very long time to charge. For how much this cost I would think they would have a battery we can switch out or something that doesn’t take a full day to vacuum the whole house due to the battery.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Gregg, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson V15 Detect Extra Cordless Vacuum. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Canister does not completely empty.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Dyson and if it would’ve been my first one, I can say with all certainty I wouldn’t own another Dyson. The canister doesn’t empty well as. You have to dig the hair out. The canister is heavy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Steph,
Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Wrong product sent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have received the wrong product. Ordered a V15 vacuum and they send a V8
No, I would not recommend this to a friend- Cons mentioned:Clogging
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly used. Keeps getting clogged and spitting garbage from the back. Very disappointed.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with your Dyson.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
- Cons mentioned:Price
Not the Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This but the best in the market by far. Not too much power. Too over priced!
No, I would not recommend this to a friend Not worth the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum did not live up to its hype. Supposedly good for pets, I have to empty the canister and clean the filter way too often. The battery needs charging before I finish cleaning my small house. Way too expensive, should have kept my old corded vac.
No, I would not recommend this to a friendBattery pack issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a good job on hard floors, especially like the light for illuminating pet hair and debris. Did not like how we had to change the head switch between carpet and hard floors, it kind of negates the advantage of being cordless. We ended up having to return because the battery pack started falling out of the unit and eventually we could not get it to "click" in at all and so it stopped working. This was after 7 days of owning it. I would not recommend, especially at this high price point. I'm sure you can do just as good for under $200.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. While we're glad to hear that the product performed well on hard floors and that you appreciated features like the light for pet hair and debris, we’re truly sorry to learn about the challenges you faced. The issues with switching between floor types and the battery pack must have been frustrating, and we sincerely apologize for the inconvenience caused.
Your experience does not reflect the quality we strive to deliver, and we want to make things right. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Once again, we apologize and appreciate your patience as we address this matter.
Does not last!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about 6 months. It only lasted 1 year before it quit working even after we made sure we kept the filters clean. The motor quit working after 1 year. This was the second one we have owned. The first one lasted much longer.
No, I would not recommend this to a friend