Customer Ratings & Reviews
- Model:
- 448709-01
- SKU:
- 13113676
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxed and does not charge. Bought the vacuum a month ago but did not get the time to set it up until today, so I'm unable to return the item. Contacted support for a replacement battery, but I expected better quality control for a $600 vacuum.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Price match not done
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum online. When I went to pick it up I was notified on my phone that it was $100 cheaper. I did a price match and after waiting 30 minutes and the employee calling 3 different managers no one was able to refund me $100 because part of the purchase was my Best Buy bonus points. $400 was my own money!! The employee helping me gave me his business card and said to check back in a few days. The business card does not have a phone number or an email. There is no way to get a hold of anyone at the store. So I have to drive 30 min to the store to speak to someone. Do better BEST BUY!!!!
No, I would not recommend this to a friendNot powerful suction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suction is not powerful like conventional Vac Cleaners
No, I would not recommend this to a friendGood luck if you need service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for just under a year. Now in twilight zone trying to get service for warranty repair. They are only interested in giving you links to u-tube videos. No service centers nearby (the one in Houston closed) and the customer service number is just an endless loop. Next purchase will definitely be another manufacturer. Products are only as good as their customer service department.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you in best possible manner. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Wrong product sent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have received the wrong product. Ordered a V15 vacuum and they send a V8
No, I would not recommend this to a friendHate it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this vacuum!I had one previously that worked fine. I didn’t love that one either, but my husband did.This one got rave reviews so I bought it and all new rugs at the same time.It has been 6 months and it continues to jam, w/ each use, so I have to manually extract the debris.The attachments are very difficult to remove.I spent a fortune and now I am buying a cheap Shark that I bought for my son. It is so much better and only $200! It is a plug in, but I don’t care.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
Not durable and Dyson customer service is HORRIBLE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using this for just over a year and the rotator wheel on the head broke. Dyson customer service is HORRIBLE. It appears that almost everything that could go wrong with this device is considered "regular use" and "normal wear and tear" by Dyson. They definitely don't want to warranty their products unless it literally just stops working.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we sincerely regret to hear about your experience and understand how frustrating it must be to encounter issues with the device while feeling unsupported by customer service. We truly value customer feedback and take concerns like yours seriously.
If you’d like further assistance, we encourage you to reach out to askdysonUS@dyson.com with the subject line "Dyson Product Concern" so we can look into this matter more closely. Our goal is to provide the best possible service, and we apologize for any inconvenience you’ve faced.
Waste of Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4 months ago and I’m already having issues with “air blockage” error. I cleared out one area and still isn’t working. Think I have to take it apart but I been on hold for 35 mins for BestBuy support. Not worth the money $800 later.. cleaning out it difficult so tools is a must.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Fed up w Dyson
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second dyson, first was pretty good, the second one has sucked, both wheels broke off the main head attachment not long after I purchased
No, I would not recommend this to a friendBattery not compatible with EU power network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before our purchase, we asked Dyson if the product could be used in Europe. The answer was yes because the battery is dual voltage. We used the product without any problems in the US but it does not work with the European electricity.
No, I would not recommend this to a friendQuality not like they used to be
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using it just a few times the display had gone bad. Good thing i purchased through BB because Dyson replacemt would have taken 7-14 days for a new one. Hopefully the replacement one from BB lasts a little longer.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Very Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first few months this was life changing. It has since slowed way down and basically pushes dog hairs around. Warranty is useless. Best Buy says we have to go through Dyson despite being a Total Tech member. Dyson sent us a new filter which helped a little for a few runs but I’m waiting for a response as to my next step.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your feedback regarding the Dyson V15 Detect Extra. We’re pleased to hear it initially made a positive impact, but we’re truly sorry to learn about the recent decline in performance and the challenges you’ve faced with the warranty process. We understand how frustrating this situation must be and appreciate you bringing it to our attention.
It’s great to hear that the new filter provided some improvement. For further assistance, please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt support. Our team is committed to resolving this issue and ensuring your Dyson is working as it should.
I ordered a Dyson V15 and received a Dyson V10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a Dyson V15 vacuum cleaner and received a Dyson V10 inside a Dyson V15 box.
No, I would not recommend this to a friendDont waste your money if you plan on usin it every
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke at one year after purchase, parts not available so now i have to send it back for a replacement . Instead of just sending it firts and then i can send the old one . They are leaving me without a vacuum with 4 dogs
No, I would not recommend this to a friendNot worth the hefty price tag
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone talks about Dyson like it’s the holy grail of stick vacuums….sadly that’s not the case for me. Spent over $700 on a vacuum and my Amazon $69 stick vacuum does a way better job. I have to go over the same spot multiple times to get it to pick a little piece of fuzz up and then it falls right out…there is no obstruction in the nozzle causing this. I’m past the return window but heed my advice…spend your hard earned dollars on a different product
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello MichelleD,
Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Defective unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure they are good. I’ve seen my neighbors in action that made me want to buy one. I had to return mine it would not work.
I would recommend this to a friendIt is very hard ti use on carpet.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to push really hard to clean my carpet and for the price i ended up returning it. Also, it is heavy because of the battery. Not light at allz
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
screwed again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to remove old charging station and replace w new one too old to handle asked about this problem and could not get a straight answer would like to return item or find out how to get help w this
No, I would not recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so glad I bought the Dyson! The suction is stronger than other models I’ve used, and the vacuum itself is so much lighter! I love not having to struggle with a cord, and the device came with every tool I could need. Other brands only give you one or two. It was expensive, yes, but it was so worth it.
I would recommend this to a friendDyson cordless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s terrible if you have area rugs. Also hate that you have to switch the attachment if you want to get around the edges
No, I would not recommend this to a friend