Customer Ratings & Reviews
- Model:
- 400473-01
- SKU:
- 10104284
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the impressive suction power, fantastic ease of use, and lightweight, cordless design, which contribute to its great overall performance. However, a significant number of customers feel that the battery life could be improved. Additionally, some users mention that the price is steep and the product can be noisy, especially on hardwood floors.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
You'll love it now, hate it in 1-2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.***Dyson keeps deleting my post from their main website as they filter out negative posts.*** I used to say this vacuum was one of my top 5 favorite things ever. Within a year, the battery was seriously suffering. After 2 years, I could only get about 10 minutes of straight vacuuming before it would die. I dealt with it because I loved the vacuum so much and would keep the house clean just to tidy with the V8 - but it would sometimes take me an entire day to vacuum the house because I had to keep charging. Jump ahead to this past year, I finally reached out to Dyson as my vacuum can't hold a charge for longer than 30 seconds to 1 minute straight whereas it takes 5+ hours to charge it back up. I literally can't vacuum anything now before it dies as there are no corded options. THIS VACUUM DOES NOT WORK WHILE CHARGING OR PLUGGED IN. I finally reached out to customer service who told me I was a few months passed the warranty (I seriously thought Dyson was a company who's caliber would back up lifetime warranties so I had no idea there was a 2 year expiration date on that). They redirected me to purchasing a battery which is not cheap by any means (I could literally buy a whole new off brand vacuum that point). To make matters worse, the item has been out of stock for MONTHS! So, here I am without a vacuum at all and even if I was desperate enough to purchase the battery. I'm beginning to wonder if this problem is so prevalent that Dyson can't keep up with battery replacements for this machine. Or if Dyson keeps the battery out of stock on purpose to force consumers to buy NEW machines.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to hear you say this. To clarify, all cordless machines purchased new from Dyson directly or an authorized retailer include a 2 year warranty. While Dyson batteries are made to last the life of the machine, depending on use, it may be necessary to replace the battery a little sooner than expected.
If ever needed, feel free to reach out to our support team for help with your battery at questions.us@dyson.com. Please keep in mind parts purchased through Dyson's site include a one year warranty. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Dyson - Short name to match short runtime
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LEss than 3 years after buying a dyson, battery is "dead". Throughout life never delivered "promised" runtimes. With this short a battery life, it has been almost useless. Kept my corded Vaccuum as pack up and use it more often!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you've had issues with run time on your V8, from the time you acquired your machine. I'm not certain from your review here if you ever reached out to us for support, however we are available via multiple channels: live chat, email and phone, and always happy to help troubleshoot any issues you might be having.
Dyson V8 Animal features two suction modes; MAX and standard. Please keep in mind that the V8 offers plenty of suction on normal power to effectively clean your floors because of the motorized brush bar. MAX power is really only needed for tough cleaning jobs. Also, while many do use Dyson cordless machines as their main vacuum at home, if you prefer a longer run time, we’d recommend one of our compact uprights or canister models.
We would value the opportunity to assist with your machine, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Average and Pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average especially for its price point. I have a Tineco for half the price that does more. The main floor brush doesn’t light up. You have to manually press the button the entire time. I will say the battery life is better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Hannah, this is Kelly with Dyson. I can confirm that the Dyson V8 Animal does not have a light at the cleanerhead. Currently, the only machine we offer that does would be the V15 Detect, which includes the Laser Slim Fluffy™ cleaner head. It features a laser which illuminates dust on hard floors. With regard to the trigger, we know that battery run time is a very important aspect of performance for our owners, so we developed a trigger that helps maximize the amount of time you can clean on one charge. We chose a light-touch trigger over an on/off switch to ensure that battery life is never wasted by letting the machine run when it's not in active use.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Really IS for pet hair!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! We have two cats and one has extremely fine hair that sticks like glue especially on the wool carpets. It is no match for the MAX power setting. One pass on Max or 2 on the regular setting. A product that does match the hype. AA++
I would recommend this to a friendNot as great as it should be clogs alot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this vacuum, it tends to clog very easily with our dogs hair even though it says its made for it.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years later and it dies within 20 seconds while on high power mode. I'd heard others having this issue. Next vacuum I get definitely won't be a Dyson.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Sauron,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson V8 cordless machine. When purchased from an authorized retailer, the V8 has a 2-year warranty for parts and labor, manufacturer defects. Outside of the warranty, we provide diagnostic support for as long as you have the machine and parts information.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Cleans after small pets only
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tool, for small pets that do not shed too much hair, otherwise your motor will get busted, other than that, great product, loved it.
I would recommend this to a friend- Cons mentioned:Battery life
An animal with a short lifespan...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the Dyson V8 Animal (Titanium) looks cool and yes it worked good for 2.5 years, but now 8 months after the warranty expired, the battery will not hold any charge at all, and no I do not think I should have to pay an extra $129.99 for a replacement battery. That's too bad cause I really wanted to keep liking this vacuum, but I do not think it should be unusable after 2.5 years. Sorry Dyson but I am not going to drop $350 for a vacuum, and then another $130 every 2-3 years.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to learn from your review, that you have found the V8 Animal to work so well for you, in your home. While we can't guarantee a lifespan for the battery due to varying factors, I can confirm that we would generally expect the battery to outlast the free 2-year guarantee provided with all new machines purchased from an authorized retailer. While we don't expect problems to occur, the guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. I'm also happy to share that we do also have many happy cordless Dyson owners who are still enjoying some of our earlier models today.
We'd value the opportunity to learn more about your experience with your machine to help ensure that you are able to enjoy your machine as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Can't recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had 1 that lasted a year. Thankfully, I had purchased a Geek Squad Protection Plan. I exchanged it without an issue and got another one. The second vacuum has been having the same issue. Glad I got a protection plan for it as well.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Battery does not stay charged longer than 10 min
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I generally like this vacuum... when it is working. The battery only works for about 10 minutes before it needs to be recharged for a few hours. It takes a few days to vacuum my small house because I cannot do it all at once. This has been the case since it was brand new. And a replacement battery is quite expensive.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Contact me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than one star. The battery life is absolutely terrible. I wish I can return it
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Stephen, this is Kelly with Dyson. Your Dyson V8™ cordless offers two powerful suction modes - regular and MAX. MAX provides a boost of suction for larger debris or more stubborn messes. This mode should not be utilized for your everyday cleaning, as it will only give you about 7 minutes of run time. Regular suction is generally suitable for every household, and gives up to 40 minutes of run time (30 when using a motorized tool). If you feel that your V8 might be malfunctioning, we do offer a two-year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Kelly
Dyson Customer Support
Not enough bang for the buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too much money for a vacuum that only lasted for 25 months.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your review. We sincerely apologize for the inconvenience you experienced. This is not the level of service Dyson aims to provide, as we are committed to delivering the best experience for our customers.
To better assist you, we’d like to investigate this further and perform troubleshooting to determine the root cause. For detailed assistance, please feel free to email us at askdysonUS@dyson.com. Kindly include "Dyson Review" in the subject line for prompt attention to your concern.
It’s worth buying even in 2022
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it since 2018 and still using it to this day (2022).
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever for cleaning room. Works very well and powerful
I would recommend this to a friend- Cons mentioned:Battery life
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these stick vacs are designed to last just past the two year warranty period. Ours only holds a 3 minute charge at month 26.5. Customer service only offers a new $129 battery with another two year warranty as a solution. Which is sold out because obviously everyone else is also having the same issue and when we expressed that it was ridiculous that this is the only resolution Jennifer C disconnected and then sent a survey asking if we would recommend Dyson products...LOL!!!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Saysha, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine for a long time, and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Cons mentioned:Battery life
Find another option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery power on this item is awful and many attachments that were supposed to have been included were not
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello CaitlinS,
Thank you for your review. This is Miella from Dyson. We're sorry for your frustration with the V8 Cordless machine. The V8 cordless machine is designed to provide up to 40 minutes of run time, depending on the mode or combination of modes/tools used. The V8 features two modes: max mode and extended run high suction mode. Out-the-box, the V8 is usually set to max mode. Max mode is designed to be a temporary boost of power for particularly stubborn messes, and provides a total of 7 minutes. The extended run high suction mode is ideal for the majority of cleaning tasks and provides up to 40 minutes.
In terms of accessories, this V8 cordless listing comes with: Combination tool, Crevice tool and Hair screw tool.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is absolute TRASH. It works great initially which is probably where the good reviews are coming from, but within a year you will start to see a significant decrease in performance and by two years it just won't function anymore. That's when Dyson will replace the machine for you with a REFURBISHED unit that will break within the year. Oh and the best part is any supposed replacement parts will certainly be out of stock, but it's not even worth waiting for because chances are whatever the fix customer service tells you is, is wrong. If even their new machines have issues I'm not sure why they would think replacing the machine with a refurbished one would be a feasible solution. Nonetheless, in less than 3 years I have a vacuum that doesn't even function. This is what the V8 is.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Sael,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration. When purchased from an authorized retailer, Dyson cordless machines have a 2-year warranty. Outside of the warranty, we still provide diagnostic support for as long as you have the machine, and cordless parts are all user-fit and available for purchase.
We have experienced supply chain issues that are beyond our control, and stock of parts and machines have been affected. This is unfortunate, but we are working as quickly as possible to alleviate this.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Cons mentioned:Battery life
Battery does not last!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I've been happy with the Dyson V8, but beware that the battery does not last. I've had it for about 2years and have barely, barely used it, but the battery no longer holds power. It still charges, but once it's done charging, it only holds enough power to last for <1 min -- which doesn't leave you time to do anything! A replacement battery costs $99 and is a complete rip-off. Dyson needs to build products and parts that can last beyond minimal usage!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Wuja,
Thank you for your review. This is Miella from Dyson. While the cordless machines do have a 2-year warranty, we support the machines for as long as you have them with diagnostic steps to isolate an issue. However, any needed parts will incur a cost due to the warranty exhaustion. We would like the opportunity to learn more of your experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Not for hardwood!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches hardwood floors. Didn’t realize until after 15 day return window so can’t return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The direct-drive floor tool on the V8 cord-free was tested and is safe to use on most flooring types. If you have something in your home such as hardwood, you may wish to confer with your flooring manufacturer to see if they recommend using a spinning brush bar on their flooring. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Read and believe the worst reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had followed my instinct when I read the review from the guy who said that it does not pick up on hard floors. They expect you to use the rotator which scratches wood floors or this tiny brush attachment. They send you a form letter when you write them that does not address the issue. After repeated contact they finally tell you a regular floor attachment (which should have been included) will cost you another 80 bucks. It works no better than the shark on rugs. The only plus is the cordless stick. If you need to vacuum bare floors do NOT purchase the V8 animal stick. It just blows the pieces away and you have to use a broom. It works no better than a cheaper vacuum on rugs. Waste of money. Horrible customer service. Wish I could return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. The Dyson V8 Animal features a direct-drive cleaner head, with gentle carbon fiber bristles safe for any flooring type, but powerful enough to pick up debris from both bare floors and carpets. We do also have an Absolute model available, which comes equipped with a second cleaner head; the soft roller. This particular floor tool was engineered for use specifically on bare/hard floor surfaces.
As a reminder, while we don't expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support