Customer Ratings & Reviews
- Model:
- 400473-01
- SKU:
- 12693353
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the product's powerful suction, ease of use, and lightweight, cordless design, which contribute to its excellent overall performance. They also appreciate the various attachments. However, a common concern is the battery life, and some customers also mention the high price, noise level, small dustbin, and less-than-ideal performance on carpets.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Battery does not last!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I've been happy with the Dyson V8, but beware that the battery does not last. I've had it for about 2years and have barely, barely used it, but the battery no longer holds power. It still charges, but once it's done charging, it only holds enough power to last for <1 min -- which doesn't leave you time to do anything! A replacement battery costs $99 and is a complete rip-off. Dyson needs to build products and parts that can last beyond minimal usage!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Wuja,
Thank you for your review. This is Miella from Dyson. While the cordless machines do have a 2-year warranty, we support the machines for as long as you have them with diagnostic steps to isolate an issue. However, any needed parts will incur a cost due to the warranty exhaustion. We would like the opportunity to learn more of your experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Not for hardwood!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches hardwood floors. Didn’t realize until after 15 day return window so can’t return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The direct-drive floor tool on the V8 cord-free was tested and is safe to use on most flooring types. If you have something in your home such as hardwood, you may wish to confer with your flooring manufacturer to see if they recommend using a spinning brush bar on their flooring. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Read and believe the worst reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had followed my instinct when I read the review from the guy who said that it does not pick up on hard floors. They expect you to use the rotator which scratches wood floors or this tiny brush attachment. They send you a form letter when you write them that does not address the issue. After repeated contact they finally tell you a regular floor attachment (which should have been included) will cost you another 80 bucks. It works no better than the shark on rugs. The only plus is the cordless stick. If you need to vacuum bare floors do NOT purchase the V8 animal stick. It just blows the pieces away and you have to use a broom. It works no better than a cheaper vacuum on rugs. Waste of money. Horrible customer service. Wish I could return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. The Dyson V8 Animal features a direct-drive cleaner head, with gentle carbon fiber bristles safe for any flooring type, but powerful enough to pick up debris from both bare floors and carpets. We do also have an Absolute model available, which comes equipped with a second cleaner head; the soft roller. This particular floor tool was engineered for use specifically on bare/hard floor surfaces.
As a reminder, while we don't expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Battery life sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this vacumm. The battery dies after a few minutes.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We appreciate you taking the time to share this with us. Your machine does offer two powerful modes of suction; MAX and regular. MAX is intended for those hard to tackle messes, where a boost of suction might be needed. This mode provides about 7 minutes of run time. In regular mode, run time is up to 40 minutes (30 when using a motorized attachment). If you feel that your V8 might be malfunctioning, we do offer a two-year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Overall performance
Disappointment in a box.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my Dyson and loved it for a year and a half, then it wouldn’t charge and started acting funny. For that much money you’d think they would last longer. Meanwhile the shark I bought at the same time is still working and performs better than the Dyson. Sorry Dyson, I’m not buying your products anymore.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear of your concern with your V8 Animal cordless vacuum. We're always keen to help and we want you to love your Dyson machine.
For Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Cons mentioned:Battery life
Toys
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are expensive toys that fall apart when warranty expires. I’ve owned 2 Dyson vacuums. The V8 was great for 13 months and its out of warranty so time to throw away! I’ve had vacuums last 20 years but these are cheap plastic with a lot of advertising BS. I learned my lesson.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Gary, this is Kelly with Dyson. We're sorry to hear that you've had such a disappointing experience with your V8 Animal cord-free. I’m happy to inform you that Dyson cord-free machines are made from polycarbonate ABS - the same material used in riot shields and crash helmets. They are tough, so we subject them to hours of testing, including drop and impact tests. Dyson machines are built to withstand years of residential household use: https://www.youtube.com/watch?v=f3iXRFizaz8
As a reminder, while we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Even when the warranty has matured, we are on hand to provide support, 24/7. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Battery fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so hopeful this would help me with quick cleaning while struggling with back issues. This machine while light would never hold a charge. Did not get to use is more than a couple of times. Sadly a waste of money!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to hear that in your use, you have found the Dyson V8 to be so light in your use. Our cord-free models are designed with versatility in mind. It's unfortunate to hear that you experienced battery issues so early on. Rest assured, we're definitely keen to provide you with support to assist with the problem. Also, while we don't expect problems to occur, Dyson does back your new cordless purchase from an authorized retailer with a free two year guarantee. To ensure we're available to assist our valued owners, we include our helpline number directly on all of our units, make ourselves available to assist via live chat directly on our site, as well as 24 hours a day via email. Please feel free to contact us directly at askdysonUS@dyson.com to reach our review care team. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
bad delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.package arrived with a hole on the side of the box
I would recommend this to a friendNope.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last. Problems all the time with it sucking. Design is good but all the issues not worth it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Zappa, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support