Customer Ratings & Reviews
- Model:
- 400473-01
- SKU:
- 6500879
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the V8 Cordless Vacuum, highlighting its strong suction power, overall performance, and ease of use. Many appreciate its lightweight design and cordless feature. However, some customers have expressed concerns about the battery life and its performance on carpets.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Breaks down and Worst Service Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased both an upright and the wand vacuum. The upright hose blew a hole in the first year, could not get anyone from Dyson to return a call, so it sat there. The wand stopped working and again good luck getting much help. Now a few years has gone by, forgot they were still there and I go to a best buy which had a Dyson rep who asked me if I had tried one. Well she got more than she bargained for but she gave me a card and told me there was a service center and they would take care of me. I go there, they charge me $32.00 for a new hose, OK I will let that go but then they say the main body of the wand is shot and needs to be replaced for $134.00, half the price of a new one. When I stated What happened and how can they charge for a part that was obviously defective, they stated I can pay it or call Dyson, who also said I can pay it. DONT BUY DYSON, they break down and they will charge almost the same amount as a new one to fix. I would rather buy a $100 vacuum every year for the next 8 years than go through this again!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. I am sorry to hear about your experience. Based on the description, it sounds as if this review is regarding an upright and not the Dyson V8 Animal.
We would value the opportunity to address your concerns regarding your upright in more detail. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
5 hrs to charge. Only 20 min run time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this vacuum for two weeks and regret my purchase for the following reasons: (1) Charge Time: It takes 5 hrs to fully charge the battery (2) Run Time: On a full charge I am unable to complete vacuuming my hardwood floors in 3 full rooms. I can only get my living room, dining room, and 1/2 my kitchen done, (1200 square feet) (3) Convenience: Not convenient to then wait 5 more hours to charge to finish 3 more rooms. (4) Blowback: The design means while you are vacuuming the air exhaust gets blown on your arm (there is no escaping and I have no idea how clean this air exhaust is) (5) The dirt release is a little tricky. On the pro side, I am happy it has a hepa filter and a washable filter. But for over $300 this is ridiculous. And we do like our Dyson upright. So really surprised by this experience.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear that you're regretting your purchase of the Dyson V8 Animal. The Dyson V8 Animal features a direct-drive cleanerhead, with gentle carbon fiber bristles safe for any flooring type, but powerful enough to pick up debris from both bare floors and carpets. While the machine will offer less run time in MAX power mode, most households find standard power sufficient for everyday messes. When using your machine in MAX with the direct-drive Motorhead, run time will be approximately 7 minutes. Dyson Animal variants come equipped with a mini motorized head which is designed to pick up pet hair from furniture and stairs. You can also use this tool with the machine in MAX power for optimum pick-up, if you find that standard power is leaving pet hair behind.
We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
You'll love it now, hate it in 1-2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.***Dyson keeps deleting my post from their main website as they filter out negative posts.*** I used to say this vacuum was one of my top 5 favorite things ever. Within a year, the battery was seriously suffering. After 2 years, I could only get about 10 minutes of straight vacuuming before it would die. I dealt with it because I loved the vacuum so much and would keep the house clean just to tidy with the V8 - but it would sometimes take me an entire day to vacuum the house because I had to keep charging. Jump ahead to this past year, I finally reached out to Dyson as my vacuum can't hold a charge for longer than 30 seconds to 1 minute straight whereas it takes 5+ hours to charge it back up. I literally can't vacuum anything now before it dies as there are no corded options. THIS VACUUM DOES NOT WORK WHILE CHARGING OR PLUGGED IN. I finally reached out to customer service who told me I was a few months passed the warranty (I seriously thought Dyson was a company who's caliber would back up lifetime warranties so I had no idea there was a 2 year expiration date on that). They redirected me to purchasing a battery which is not cheap by any means (I could literally buy a whole new off brand vacuum that point). To make matters worse, the item has been out of stock for MONTHS! So, here I am without a vacuum at all and even if I was desperate enough to purchase the battery. I'm beginning to wonder if this problem is so prevalent that Dyson can't keep up with battery replacements for this machine. Or if Dyson keeps the battery out of stock on purpose to force consumers to buy NEW machines.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to hear you say this. To clarify, all cordless machines purchased new from Dyson directly or an authorized retailer include a 2 year warranty. While Dyson batteries are made to last the life of the machine, depending on use, it may be necessary to replace the battery a little sooner than expected.
If ever needed, feel free to reach out to our support team for help with your battery at questions.us@dyson.com. Please keep in mind parts purchased through Dyson's site include a one year warranty. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Dyson - Short name to match short runtime
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LEss than 3 years after buying a dyson, battery is "dead". Throughout life never delivered "promised" runtimes. With this short a battery life, it has been almost useless. Kept my corded Vaccuum as pack up and use it more often!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you've had issues with run time on your V8, from the time you acquired your machine. I'm not certain from your review here if you ever reached out to us for support, however we are available via multiple channels: live chat, email and phone, and always happy to help troubleshoot any issues you might be having.
Dyson V8 Animal features two suction modes; MAX and standard. Please keep in mind that the V8 offers plenty of suction on normal power to effectively clean your floors because of the motorized brush bar. MAX power is really only needed for tough cleaning jobs. Also, while many do use Dyson cordless machines as their main vacuum at home, if you prefer a longer run time, we’d recommend one of our compact uprights or canister models.
We would value the opportunity to assist with your machine, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Average and Pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average especially for its price point. I have a Tineco for half the price that does more. The main floor brush doesn’t light up. You have to manually press the button the entire time. I will say the battery life is better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Hannah, this is Kelly with Dyson. I can confirm that the Dyson V8 Animal does not have a light at the cleanerhead. Currently, the only machine we offer that does would be the V15 Detect, which includes the Laser Slim Fluffy™ cleaner head. It features a laser which illuminates dust on hard floors. With regard to the trigger, we know that battery run time is a very important aspect of performance for our owners, so we developed a trigger that helps maximize the amount of time you can clean on one charge. We chose a light-touch trigger over an on/off switch to ensure that battery life is never wasted by letting the machine run when it's not in active use.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the vacuum for a little over a year. Has only been used on hardwood floors, and one small rug. Battery barely lasts 10 mins now on a full charge, not to mention takes a solid 4-5 hours to fully charge itself. I'd save your money, research a different brand, and stay away from dyson.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Dear Valued Customer, thank you for taking the time to share your feedback on your experience with your Dyson V8 vacuum. We truly appreciate your input and are genuinely concerned to hear about the issues you've encountered. Please accept our sincere apologies for any inconvenience this may have caused, as we always strive to provide our customers with top-notch service. We'd like to emphasize our commitment to delivering the best possible experience for Dyson owners. Your satisfaction is our utmost priority, and we're dedicated to resolving any concerns promptly and efficiently. To help us address your specific issue and identify ways to improve our services in the future, we kindly request that you reach out to us via email at askdysonUS@dyson.com. Please include "Dyson Review" in the subject line to ensure prompt attention to your concern. Sincerely, Dyson Support Team
Not as great as it should be clogs alot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this vacuum, it tends to clog very easily with our dogs hair even though it says its made for it.
No, I would not recommend this to a friendReally IS for pet hair!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! We have two cats and one has extremely fine hair that sticks like glue especially on the wool carpets. It is no match for the MAX power setting. One pass on Max or 2 on the regular setting. A product that does match the hype. AA++
I would recommend this to a friendCleans after small pets only
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tool, for small pets that do not shed too much hair, otherwise your motor will get busted, other than that, great product, loved it.
I would recommend this to a friend- Cons mentioned:Battery life
An animal with a short lifespan...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the Dyson V8 Animal (Titanium) looks cool and yes it worked good for 2.5 years, but now 8 months after the warranty expired, the battery will not hold any charge at all, and no I do not think I should have to pay an extra $129.99 for a replacement battery. That's too bad cause I really wanted to keep liking this vacuum, but I do not think it should be unusable after 2.5 years. Sorry Dyson but I am not going to drop $350 for a vacuum, and then another $130 every 2-3 years.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to learn from your review, that you have found the V8 Animal to work so well for you, in your home. While we can't guarantee a lifespan for the battery due to varying factors, I can confirm that we would generally expect the battery to outlast the free 2-year guarantee provided with all new machines purchased from an authorized retailer. While we don't expect problems to occur, the guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. I'm also happy to share that we do also have many happy cordless Dyson owners who are still enjoying some of our earlier models today.
We'd value the opportunity to learn more about your experience with your machine to help ensure that you are able to enjoy your machine as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Can't recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had 1 that lasted a year. Thankfully, I had purchased a Geek Squad Protection Plan. I exchanged it without an issue and got another one. The second vacuum has been having the same issue. Glad I got a protection plan for it as well.
No, I would not recommend this to a friendQuick Silver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quick easy to place and pick up online order plus the actual vacuum is amazing.
I would recommend this to a friend- Cons mentioned:Battery life
Battery does not stay charged longer than 10 min
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I generally like this vacuum... when it is working. The battery only works for about 10 minutes before it needs to be recharged for a few hours. It takes a few days to vacuum my small house because I cannot do it all at once. This has been the case since it was brand new. And a replacement battery is quite expensive.
No, I would not recommend this to a friend Not enough bang for the buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too much money for a vacuum that only lasted for 25 months.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your review. We sincerely apologize for the inconvenience you experienced. This is not the level of service Dyson aims to provide, as we are committed to delivering the best experience for our customers.
To better assist you, we’d like to investigate this further and perform troubleshooting to determine the root cause. For detailed assistance, please feel free to email us at askdysonUS@dyson.com. Kindly include "Dyson Review" in the subject line for prompt attention to your concern.
Not Worth the Money, Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Works great for about a year. Then the battery charge lasts for about 45 seconds. This happened to us for three models. Highly recommend not buying.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello AdrianD,
Thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
It’s worth buying even in 2022
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it since 2018 and still using it to this day (2022).
I would recommend this to a friendClogs and battery life poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed, clogs easily with pet hair etc. Battery life not good either.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Thank you for your feedback on the Dyson V8. We appreciate you taking the time to share with us.
We always try to provide a prompt resolution to your needs. It seems like your product should still be under warranty so please reach out to our warranty department at askdysonUS@dyson.com. We look forward to helping you resolve this issue as quickly as possible.
Amazing at First
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t deny this vacuum has great suction. But my vacuum is now about 1.5 yrs old and it literally lasts 90 seconds and I have to recharge it. I can’t even finish a bedroom. It really is the most frustrating thing ever. It takes me 2 days to vacuum my house.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello KyleiP, Thank you for your review. This is Amanda from Dyson. We have a team of Dyson experts available by phone, live chat and email to assist in ensuring your machine is working smoothly. Please feel free to send an email with your serial number to questions.us@dyson.com. Best Wishes, Amanda Dyson Customer Support
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever for cleaning room. Works very well and powerful
I would recommend this to a friend- Cons mentioned:Battery life
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these stick vacs are designed to last just past the two year warranty period. Ours only holds a 3 minute charge at month 26.5. Customer service only offers a new $129 battery with another two year warranty as a solution. Which is sold out because obviously everyone else is also having the same issue and when we expressed that it was ridiculous that this is the only resolution Jennifer C disconnected and then sent a survey asking if we would recommend Dyson products...LOL!!!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Saysha, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine for a long time, and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support