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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 198 reviews

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96%
would recommend
to a friend

Customers are saying

Customers love the ecobee3's remote sensors, citing that they make the temperature more even throughout the house and are a key feature that sets this thermostat apart. They also praise the thermostat's ease of use and intuitive mobile application, which is easy to install and use on multiple devices. The installation process itself is also highlighted as quick and straightforward.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 198 reviews
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more worries of forgetting the ac to high. You can adjust from anywhere and save money. Can't wait to see the stats of energy used after 30 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new thermostat!! I love being able to change the temperature at my house whenever I am running late or going home earlier than usual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the apple homekit requires Apple TV to work but I love to be able to access it from anywhere on any smart device great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thermostat, but the sensor can use some improvement. Hopefully they come up with an update path for Apple homekit soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has more features than the traditional thermostat including wifi and alarms for over or under temp and auto setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. Saving money and energy already. Very nice display and covers up existing wall opening so no need to paint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been very happy with the EcoBee3. Very user friendly and easy to set up. Wife is happy so I'm happy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed with company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 thermostats and 4 additional sensors about 6 months ago. Dealt with several bugs and months of firmware upgrades until it was finally working acceptably. Took several months during which I felt like I was beta testing this device. The updates are incredibly primitive for this day and age....the thermostat will not auto update to the most recent firmware as with the 2 nests that I had previously owned. You have to request the update by email, or patiently wait your turn as they update your thermostat in a specific order group. They then manually push the update to your thermostat. It can take months for them to update yours unless you email them directly. After several months, stats finally seem to be almost working the way they should have from the start (except for the temp inaccuracy which still persists). I then find out they have a new version (same name, but apple homekit compatible). Seriously?? They did offer an upgrade to the new stat for us early adopters/"beta-testers" for $189 each thermostat. To ecobee...your recent success is the result of early adopters and our constant feedback for improvements/fixes. We positively rated your stat despite the many bugs experienced in the beginning (bugs that you are aware of ) because of the ecobee3's potential. Now you expect us to purchase another device after an updated stat less than a year after its release?

    No, I would not recommend this to a friend
    • Brand response from Mu Saleem
      Posted .

      Good morning Adamj and thank you for all your feedback.

      - The reason ecobee3 does not update automatically is because we do staged rollouts of updates to ensure maximum reliability for all customers.
      - We do not expect you to purchase another device. You are welcome to purchase another device if you'd like HomeKit functionality on your ecobee3, otherwise please continue to enjoy your ecobee3.

      If there's anything else we can help you with, please do not hesitate to contact our support team or email me directly: [email protected] ecobee

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Great thermostat. Bad app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat has been great. App has been pretty horrible. Constantly log out and have to put password back in. 50 50 on recommending this product now

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and works very well with setting up a schedule and vacation schedules

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the remote access features and the remote sensor capabilities. Have seen slight savings on my electricity. Interested to see how the savings add up over the summer months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great device, but for an inexperienced homeowner it would be a challenge configuring all the settings and wiring, definitely research existing unit to verify compatibility.

    I would recommend this to a friend
    • Brand response from Mu Saleem
      Posted .

      Good afternoon Dave and thank you for purchasing ecobee3 and your review. If you need any help setting up, configuring, or optimizing your use of ecobee3, please do not hesitate to contact our support team. We are more than happy to help you get started. ecobee

  • Rated 4 out of 5 stars

    Good thermostat, easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sensors it provides and gives more accuracy of how you want your house temperature to be regulated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one and love both. Can check two houses in an instant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup,More benefits than Nest or the Honeywell.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very easy to set up, use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a great job, and the separate sensor makes it much more effective than my old thermostat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects easily to Wifi. Very user friendly. Good display.

    I would recommend this to a friend
    • Brand response from Mu Saleem
      Posted .

      Good morning borussia and thank you for your review. I noticed that you gave ecobee3 a 4-star review and would like to know if there is anything at all we can do to help you or make your experience better. Please feel free to get in touch at your convenience: [email protected] ecobee

  • Rated 4 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Very helpful to adjust the settings.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    EcoBee Learning Curve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh Lord wont you buy me a EcoBee, my friends all have Nests, and I have to make amends, while you know how the song goes, must admit the Nest is better, but I have forked out $240 bucks so I keep it...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity, Temperature control

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecobee 3 changes the way you control heating and cooling. Via sensors, Ecobee can see when a room is in use and adjust the temperature to keep you comfortable. The Ecobee will report data that you can see in an easy to use website which tells you why and how it’s keeping you comfortable. Ecobee can be controlled via laptop, computer, phone (Android App & iPhone App), or just about any other web capable device. Ecobee’s sensors provide the Ecobee3 with data about different rooms allowing Ecobee3 to blend comfort and economy. My thermostat is in a hallway between bedrooms and is in a location where we transition frequently, but rarely spend time. Knowing and keeping the temperature in the hallway is of little use. I added two additional sensors, in addition to the one that comes with Ecobee3, and keep these sensors in rooms that are most occupied. The Ecobee system is smart enough that I can “turn off” occupancy and temperature in the hall (where the Ecobee is located) and rely upon the status of the three rooms with sensors. If we are in one room Ecobee3 keep that room at our ideal comfort. If we are occupying more than one room, Ecobee3 blends the conditions by efficiently operating the heating, cooling, fan, and humidifier. Ecobee is product that is evolving due the effort of improving and adding features. Frequent updates keep adding more value thru improving its capabilities and features. Ecobee actively seeks out the opinions of its customer’s thoughts and responds by improving Ecobee3 and integrating new features. Ecobee operates with the IFTTT service so Ecobee knows when your home & away, can control other devices, record data, notify, and many other capabilities via IFTTT recipes. Ecobee has an easy to use interface with a quality display, interaction, and feel.

    I would recommend this to a friend