Customer Ratings & Reviews

Even the packaging is peaceful. Seriously, someone put thought into this product all the way out to how the box unfolds. Beyond that is an easy to install, intuitive product with an intuitive app to match. Installation is simple as matching wires, so be sure you take a picture of how your former thermostat is hooked up. From there, watch the video for installation of the ecobee. I did have to touch up a screw hole and some paint since the ecobee is a different footprint. Download the app, walk through the setup/Wi-Fi connection, etc. and you’re done. All the usual settings and schedules are available here and some welcome additions like voice assistant (no matter which one you use) and machine learning to determine the best settings for when you are home and away. There is an additional sensor available as well that allows you to place it in a second room (we all have a hot zone somewhere) so the thermostat knows that spot is cooling or heating as well. Ecobee also works with my utility company’s automatic “turn down the AC because everyone in town is pulling so much power right now” feature. They can hop in and adjust the temp settings during those times to help ease the burden. This unit is more attractive and easier to use than my previous smart thermostat. I recommend.

The Ecobee Thermostat is a phenomenal thermostat. Once you open the box everything you need is right there. I was able to install this thermostat in place of my old smart thermostat in a matter of minutes. The instructions were very user friendly. Setting up the thermostat itself was an absolute breeze, download the app, follow the on screen instructions and you're ready to set up how you wish for your home or office to be cooled. Setting everything on the Ecobee was so easy from setting up Alexa, which makes life easier to setting up a heating and cooling schedule. Once I set it all up on the thermostat I was able to start utilizing my other Amazon Echo devices to control the thermostat. Things such as when I leave the house it sets the thermostat to 80 and when I arrive back home or when I am on my way home, it will turn the house down to 72 degrees. This thermostat is amazing, easy to use, and super user friendly. I would highly recommend it to anyone looking for a new smart thermostat.

If you have smart home automation, like google or apple home, this is very useful. It is really convenient to be able to shout at google to adjust the temperature, and to be able to access it from the home app. If you don't have a smart thermostat, this is a good one. Part of my opinions are because I have an ecobee 3 lite, and the differences between the two are pretty subtle and wasn't worth the effort to upgrade. The display is prettier and more touch-responsive, and it does seem to be adjusting to our schedules and the weather, but it's still too soon to see if there will be significant energy savings compared to the lite version. We do have a basic 7-day schedule set, and the thermostat does override those settings to save energy. I'm not sure whether it can detect whether we're home or away. It has the capability to use additional sensors, so I'll probably get some to see if it functions any differently. Installation is pretty straight-forward, and the app guides you through every step. It comes with a special power adapter so it's compatible with a wide range of systems. I was really annoyed when installing it because it's just not compatible with any of the mounting hardware that my ecobee3 lite thermostat used. It would have been really easy to make it a plug-in swap, but I had to replace the mount to fit the new one. I even had to drill new holes in the wall because the screw holes are in a totally different place. Overall, I recommend a smart thermostat. I'm just not convinced that this is an upgrade for a more basic ecobee thermostat.

Setup was very easy. I had installed a similar one before, so I knew exactly what to do even without the easy walk-though instructions, but I did follow it anyway. And here’s a big warning: the first Smart Thermostat I installed burned a fuse in my system and I ended up paying almost $200 to fix because I would have never thought that a device that uses low voltage power could do that. And yes, the instructor told me to shut the power down but I didn’t because I “knew better”. My bad. However, I was very careful with the Ecobee Enhanced Thermostat and it worked flawlessly the first time. What impressed me the most was the fact that it supports ALL popular virtual assistants and smart home control systems, from Google Home, SmarThings, and Apple Smartkit, to Amazon Alexa and IFTTT. Yes! I want to be able to choose whatever platform and run all my smart devices without guessing or being afraid it’s not compatible with what I choose. Ecobee did a great job here. The presence sensor works really well and it adjusts the temperature automatically at bed time, so it’s comfortable and induces a good night sleep. I had used that function with another smart Thermostat and it made a huge difference in my sleep pattern, allowing me to sleep deeper and with less disruptions. The Ecobee has done the same, but it is smarter and more efficient than the one it replaced. I’ll need some time to confirm that it does save electricity/gas, but it’s easy to conclude that it does just by observing its behavior. When we’re away from home, it basically turns off cooling/heating until we are about to get back home. It learns your patterns to adjust temperature just before you return. So, it’s always comfortable without wasting power. I would recommend purchasing some sensors to add to rooms where the built-in sensor can’t measure temperature. I have noticed that it keeps some rooms too warm, just because it is cooler where the Thermostat is. An add-on sensor would fix that issue. Personally, I like its look. It’s functional, easy to use, and compatible with all popular smart home platforms/controls. What’s not to like about it? By the way, many states still offer rebates when you add a smart Thermostat. It could make this Ecobee cost closer to zero. Check with your power company for any potential rebates. Highly recommended.

This is a great purchase! I love being able to adjust the temperature remotely. Especially when I forget to turn the AC off when I leave for the whole day. Super easy to setup. Did not need the instructions as the thermostat guides you thru to set it up.

Slowly upgrading my old 19th century home into the future. The ecobee Smart Thermostat Enhanced is a great option for those on the upper end of the technological scale. Keep in mind, setting this up will take a while for a good DIY person. If you aren't comfortable/confident with wiring then hire a pro to install. The app will even help locate a preferred ecobee qualified installer. Be sure to turn off the breaker to your HVAC system, and as an extra precaution I would recommend shutting off the house main breaker. I wouldn't do this on the hottest day if you're fond of staying cool. Installation can take some time, along with the thermostat setup process. There are no real paper installation guides, something I much prefer. You need the app to get installation instructions. I'm fairly handy, especially with electrical stuff. Installation was quite the challenge for me. The time I figured it would take 30-45 mins turned into close to 2 hours. After installation the setup time was about 30 minutes. Then you're in business. I found the app to be buggy and not intuitive at first for controlling the thermostat. Once you get past the learning curve it's much better. As for home integration, I have not yet gotten it to connect to alexa, but did get it to connect to my google assistant. When I get more time I'll call customer service tech support to see if they can assist. So far I really like it with one issue, and this may be something tech support can help with. When set at 77deg for my AC, my house seemed hot. Brought my outdoor old style mercury thermometer in and it was reading 82. I know it's not calibrated and is probably off. So I got a digital room thermometer, and it read consistently 80 when stuck to the wall next to the ecobee. This means that my ecobee is reading cooler than it actually is in the house. Even if the room thermometer isn't 100% accurate, 2 different thermometers reading higher than the ecobee unit is enough for me to question it's accuracy. I'm hoping there's a calibration to bring it in line. If not I'll mentally account for the adjustment. The ecobee Smart Thermostat Enhanced has so many little options and controls through the app that it's worthwhile to anyone looking for a smart addition.

Great product, easy to operate and set up. Looks much better than your average thermostat

First, if you live in the South, where electric heat pumps which use electric auxiliary heat strips are prevalent, you need to know that this thermostat DOES NOT support your electric auxiliary heat strips. Ecobee support confirmed this and told me that I would need to return this thermostat and purchase the "Ecobee Smart Thermostat Premium" to have this feature, or I could simply not connect the wire and use this thermostat. Since I received this thermostat for the purpose of providing a review, I am going to review it based on what it is designed to do, but if your system uses electric auxiliary heat strips, just pass right over this and get the Premium. I believe that this ability should be included any thermostat that bills itself as universal and DIY installed, so I knocked off two stars, not because it is a bad product, but because I want folks to be aware. The Ecobee Smart Thermostat Enhanced comes neatly packaged in a biodegradable box, which includes the thermostat, the thermostat base, a trim plate to cover the entire area if a larger thermostat is being replaced, screws and wall anchors, a power extender kit (nice plus), a quick start guide, and wire labels. Installation is extremely straight forward, and is accomplished by following the step-by-step instructions in the Ecobee App. It is simply a matter of turning off ALL power to your HVAC system (often there are TWO circuit breakers), removing the face of your original thermostat, photographing the wires, then removing the old thermostat base from the wall. Next you mark and drill the mounting holes for the Ecobee base, insert the anchors if needed, and connect the wires using the push terminals. The base even has a built-in level to help you mount it perfectly. Once the base is mounted, double check the wiring, and turn the breakers back on. when the thermostat powers up, just follow the on-screen and in-app instructions to register and configure the unit. The Ecobee app is great. It is extremely easy to program different temperatures for different times of day when you may be home or away, or for sleeping. It's also easy to globally change temperature for an activity. I like to sleep in a refrigerator, so I set the temperature for when I sleep one time, and the sleep activity for every day of the week is automatically set to use that temperature. There are settings for how occupancy is used, as well as the ability to use multiple sensors in different rooms to better track occupancy and the overall temperature of the house. Apple HomeKit support is outstanding, and integration with the Apple Home app is straight forward. Setup took only a few seconds. Things that I really like about this thermostat; -Ease of installation -Ease of setup -Ultra simple programming. -Touch Screen -Really nice app -Apple HomeKit support. Things I don't like: -Lack of Aux heat support. -Short mounting screws. I would absolutely recommend this to anyone with a conventional AC/Furnace type system, but for a heat pump with aux (or emergency) heat, just go ahead and buy the Premium model.

I have to say I am a little bit disappointed in this thermostat. I will preface by saying I have been using the “other” thermostat for a couple years now (I’m sure you know the one I mean) so this is kind of a comparison with that one. Out of the box the Ecobee thermostat feels a little flimsy. Pretty much all fairly thin plastic and not a lot of weight to it. I will say that the installation was very easy. I literally had a 10-minute break from work and I was able to install the thermostat in that time and have it up and running. When I first installed it, everything seemed great. But after using it for a few days, the flaws started to show. The app is buggy to say the least. There were numerous times where I would open the app and my thermostat would just disappear. Or I would go in to change a setting and then back my way out and then the thermostat would just be gone. I would have to close the app and then re-open it to see my thermostat again. Also found it difficult to find settings in the app as well. In my opinion it’s not very user friendly. While it does offer some more settings than the other guy, its not easy to get to those features or change them. After some trial and error, I was able to get things set up the way I wanted and get a schedule put together for it to set to certain temperatures at different parts of the day. That part worked fairly well. But then we had a day where temperatures were in the upper 90s and it was very humid and I wanted to manually set the temperature lower. I tapped the temperature and slid my finger down to the temperature I wanted. Nothing happened. I did it again, still, nothing happened. I then discovered that after you select your desired temperature you have to then tap the screen again to actually set that temperature. Once again, not very user friendly. It was then about 1030 at night and people were heading to bed and I noticed it was really hot in the house. I went to look at the thermostat and the temperature was set to 75 but it said it was 80 in the house. Why wasn’t it turning the AC on? I took off the thermostat and put it back on the base to restart it and I was able to get the AC on, but then it would shut off before reaching the desired temperature. After going through that a couple times, I finally had enough. At about 11 at night, got out my tools and switched back to my old thermostat because this one just didn’t reliably work for me. I see some promise in this thermostat and it has some good features that I was excited to try, but unfortunately it just didn’t work easily like my previous one did. This may be able to be fixed with software updates, and maybe I’ll give Ecobee a try again sometime, but for now, I can’t recommend it.

In the box is the thermostat, a base plate and bracket, an 8 prong electrical wire plate, a PEC (wiring adaptor), instruction manual, warranty flyer and a wiring diagram. First impression, the thermostat is very streamlined and I like the glossy finish. It’s smaller than my old version but with the base plate and bracket, it fits perfectly in the same spot as the old thermostat. Installation - If you have a general idea of wiring, then the wiring diagram allows you to match the wires in the correct spots. Setup - The thermostat walks you through the set up if you want to use the product without adding to your smart home system. There is a disclaimer, there is a question on the screen that asks you if your system energizes on cold or hot. If you don’t know the answer then you can check your owners manual on your HVAC system. When adding to your smart home, you have to download the app to your device and register. The app does take you to a menu that will allow you to add the product to your smart home. Features - The display is color changeable (to match your decor) and it senses when you walk up to it. Once you walk up to it, it shows you little icons to change settings or even display the weather outside. There is also a vacation mode and a scheduler to adjust the temperature during certain days. Everything else is what you would normally find on a thermostat. So far, there are no cons to this product because everything is working great. Would I recommend to friends and family! ABSOLUTELY!

Works great ez to use can see setting from a cross the room

Recently bought a house and have been looking for ways to modernize our new home. This easy to use and aesthetically pleasing home thermostat is a great addition to our early 1900s dining area. Highly recommended in new as well as older homes.

Love how easy and versatile it is. Dont need to get up to change. Either ask Alexa to or use my phone from anywhere

A wonderful thermostat, replacing an older model but same brand. Highly recommend

These are so accurate and easy to use. I think provide an energy savings as well.

Perfect smart thermostat allows me to regulate the temp when away. Quick and easy install, app is easy to use.

Great products easy to use . Friendly for all ages.

Excellent product I recommend 100%. I already have 3 at home

I bought this to replace my 6 year old ecobee3 and assumed it would be a simple swap. To my surprise, I looked at the harness and it only had a single R terminal. Please be aware that unlike every other ecobee ever made, this new “Enhanced” model DOES NOT SUPPORT 2-WIRE DUAL TRANSFORMER systems. You have to buy the $250 Premium or the cheaper $150 Lite model. It would be nice if Ecobee made this very clear on their website.

Worst thermostat I ever had. It changes settings at random on its own. That includes changing heat, cool, automatic, and off setting, as well as the temperature settings.