Customer Ratings & Reviews

Temperature sensor is useless, never seems to work for long. Simply not worth the trouble. Speaker is useless.

I bought one of these thermostats with voice control to save on heating and cooling. The description on the features sounded really good. The thermostat is supposed to be able to detect when someone is home or not and to go into savings settings. But the thermostat keeps sensing something , interprets it as a person in the house , and does not go into the "Smart away" mode, and I do not save on energy when noone is home. All I am left with is to use the scheduling options which exist pretty much on any cheap thermostat. The customer service is almost non-existent. They have options to message them, call them, e-mail them, but I never got an answer from them.

Good concept but Alexa doesn't work all of the time. I have to disable and reenable to make it work.

Geek Squad could not install due to needing outside assistance from my Electric Supplier so I returned it.

Love this thermostat! It’s easy to install, customer support from ecobee is top notch (I needed a little help with the install), and I love that I can set schedules and control it from my phone. Can’t recommend enough!

Did not work with a 2 yr old furnace. HVAC tech couldn’t get it to work either. A cheaper smart thermostat worked just fine instead.

Returned, could not get it to cooperated. I sure its a good product.

Device to automate home and save on utility bills.

Have owned and enjoyed the functionality of this thermostat for nearly 13 months but it will no longer connect to Wi-Fi and doesn’t generate the necessary signal to setup via mobile devices. Can it really have a faulty antenna at 13 months?!!!

I did not like this thermostat. I wanted to try to regulate between two floors but it didn't work well in my townhome so returned. I went back to my programmable honeywell one.

For basic features this thermostat is good, but so is a $40 thermostat. The out of the house feature can only be tied to 1 phone, so that’s pointless, kind of the reason I wanted this. And Ecobee support is the worst. My utility information was incorrect and they kept telling me to change it, including screenshots, for an app version that is no longer in use. So I can’t get my rebates or summer incentives because they changed their app and no longer have an edit utility option.

Coming from Google Nest world. This device is seriously limited. Though priced at the same price as Nest build quality and features offered are quite inferior to Nest. Also ecobee's server/API goes down every now and then leaving them unreachable remotely via phone or web. I tried reaching out to their support team and been told they experience outages during peak hours and can't really do anything. Which is lame. Well that's their problem not customer's

Bought ecobee4 Dec. 21. Every week we had to change air filter or else heat won’t come on. Today, we tried everything we could find online and still wouldn’t work. We called ecobee support and of course, they say “Call Heating Company. It’s not our end. It’s the HVAC system.” Yeah, it’s now unreturnable so we’re screwed out of our $275. DO NOT BUY ecobee. $275 plus heating company coming out to our house plus weekly air filter instead of every 30 days. Calculate that lost.

At times it works well, but then it get's a bug up it's butt and you loose all control of your HVAC. I have the daytime AC temp set at 73. It will kick on the AC and start running and running until it's below 70. I turn the temp on the thermostat up to 74 so the AC will shut off, but it just keeps running. Even shutting it off at the thermostat does not make the HVAC shut down. I have to go downstairs to the HVAC and shut off the service switch, or go shut off the breaker.

The extra sensor is not working. I’m not sure if it’s the battery or the senair itself. I still haven’t returned it because it took us a very hard time connect the thermostat to the outlet because of compatibility issue and I dont want to remive that again and connect a new one. But in summary, the sensor is not working....

Lasted 6 months and died, cost us $150 for an electrician to tell us the unit was junk.

Horrible product nothing but problems!!! The voice control does not work. Tried to call service number and no one will help. Just a waste of money

Awful, turns off when electricity goes out and app doesn’t notify you. Not great if you are out of your house much!!!

The sound is horrible and I don't even have it at max volume. You can ask Alexa questions but don't expect music to sound great.

horrible never worked, called to adjut or fix several times finally had to replace