Customer Ratings & Reviews

I’ve used Nest doorbell for 4 years, thought I’d try something that worked with Apple Home Kit. This doorbell is nothing like the Nest. It doesn’t do live view very well. I’m returning it and going back to the Nest.

Does not work on all ecobee thermostat. Doesn’t have real time connection. Low battery even it is wired. Does not work properly with existing doorbell chime.

Nice doorbell. Easy setup (once I replaced my chime box and transformer).

I really wanted to like this doorcam, it's a good product and great customer service, but couldn't get the activity notifications ironed out for my setup. I only received about half of them so I connected with their customer service (who were awesome by the way) and went through with the troubleshooting to try to fix and eventually just factory reset the device, but this still didn't work for my setup so I returned it and went with a different brand.

Works well with my ecobee thermostat and it's a very good price

It doesn't work, I installed it, I called support and nothing, I need help with this device

Very easy instructions, nice pictures full color, all the hardware included. Don’t tight too much is plastic.

So far this has been a great addition to the new ecobee security features, connecting directly to the thermostat.

Easy to setup paired right away with homekit no issues at all great picture

It's great idem that I have bought, usefull for my door

If you are looking for a high-tech solution for securing your home, look no further than the Ecobee Smart Doorbell Camera (Wired). This device is the newest addition to the growing list of home security gadgets, and it is definitely one of the best. As an avid tech and security enthusiast, I was thrilled to get my hands on the Ecobee Smart Doorbell Camera (Wired), and I am happy to say that it exceeded my expectations. Firstly, let's talk about the design and installation. The doorbell camera comes in a sleek and modern design that I found to be very pleasing to the eye. It blends in seamlessly with my home's front entrance, and it's not obtrusive in any way. The installation process was a breeze, and I was able to do it by myself in about 20 minutes. The device comes with a bracket that I used to mount it on the wall, and then I just had to connect it to my existing wires. Ecobee Smart Doorbell Camera (Wired) is designed to work with low voltage wired doorbell chimes, so there's no need to worry about compatibility issues. Everything you need for installation is included in the box. When it comes to features, the Ecobee Smart Doorbell Camera (Wired) is packed with them. It has a 180-degree field of view and an advanced motion detection system that uses a combination of motion and audio detection to alert you when someone is at your door. The device can differentiate between people and objects, so you won't get false alarms when a car drives by or the wind blows a branch into your camera's view. You can adjust the sensitivity of the motion detection or set up custom zones to monitor specific areas of your property. The Ecobee Smart Doorbell Camera (Wired) also features two-way audio, which means that you can speak to whoever is at your door from your phone or tablet using the Ecobee app. This feature was a particular highlight for me since I can communicate with delivery drivers and anyone who comes to my door without ever leaving the comfort of my couch. The app is easy to use, and you can view a live feed of your camera's view at any time. You can also review recorded clips from the past 14 days. Another great thing about the Ecobee Smart Doorbell Camera (Wired) is that it integrates with Alexa and Google Assistant. You can use your voice to control the device and receive alerts on any compatible smart speaker or display. For example, you can ask Alexa to show you the live feed from your doorbell camera on your Echo Show or Fire TV, or you can ask Google Assistant to disarm the camera's motion detection when you're expecting a delivery. These integrations make the device even more convenient to use. All in all, I highly recommend the Ecobee Smart Doorbell Camera (Wired) to anyone looking for an advanced and user-friendly home security solution. It's packed with features, easy to install, and integrates with other smart devices in your home. The motion detection and two-way audio features are particularly impressive and add an extra layer of security to your home. With the Ecobee Smart Doorbell Camera (Wired) installed, you can have peace of mind knowing that you can monitor and communicate with anyone who comes to your door, no matter where you are.

So far so good enjoying it but still learning about it

One of the first things I want to mention is the apparent dedication to treating the environment with respect. The product container is made from recycled material, and I know many of us are grateful to anyone who helps to minimize our impact on the planet. The ecobee came well-packaged, and the packaging was obviously designed to withstand the rigors of shipping. Unpacking the ecobee Smart Wired Doorbell was easy and uncomplicated. The box contains ecobee Smart Doorbell Camera, Mounting Plates, 2x wire extenders, Chime adapter, Wire connectors, screws, and an Allen Key. They pretty much thought of everything to include. You do need a Phillips screwdriver (not a small or large head, but a medium head). This can probably vary depending on each user's individual setup. As I examined each part of the doorbell, I noticed the assembled product has a rather large footprint, as far as doorbells go. But with the high-resolution camera (Full HD 1080p HDR) and the two-way voice capability, this is understandable. That's packing a lot of utility into a small space. The ecobee doorbell has quite the aesthetic appeal. It has a minimalistic nature, and the LED light at the bottom makes the perfect addition to its overall appeal. Installation of the ecobee doorbell was very straightforward. The included installation guide with its instructions made my installation quite easy and simple. I know that this will be different for others depending on what type of setup they currently have. I had to use the wedge plate, and this was delightfully simple to incorporate. The one and only issue I encountered during the installation was that the two wires coming out of the exterior trim were a bit short, so I had to do some engineering to finally have enough wire to connect to the ecobee. But after that, everything was good. As far as the Wi-Fi setup, if you have done a Wi-Fi setup on one product, you have pretty much learned all you need to know. Other than a couple of nuances, this was as typical as it gets. And it is here that I do want to say that if you are a newbie to this sort of thing, it might be a bit daunting, and you may need a bit of help. Otherwise, it should be routine enough for most to be able to handle. After everything was installed and set up, and I had a working ecobee doorbell, I decided to put it to the test. The ecobee package includes a free limited time trial for its premium software. After 60 days, if you decide to keep the premium software, it will cost you five dollars per month, or to save a bit, $60 per year, paid upfront. Without the premium software, the ecobee is lacking when compared to some other smart doorbells…no storage capabilities, no rich notifications (notifications with images), and something I would really miss is the package detection. In all honesty, I had never heard of a smart doorbell actually providing package detection, but I think it’s a fantastic idea. The one and only issue I think a person might run into is if you are like me, there are some days I receive multiple packages, and the delivery drivers will place them all over the place. I haven’t yet had the opportunity to see how the ecobee would handle this situation, but I do look forward to finding out! The image quality is fairly decent (1080). Not the best, but it is sufficient enough to see who it is. And besides, like so many others, I also have security cameras installed around the outside of the house, so the security cameras coupled with the ecobee smart doorbell will do just fine. So, after testing the ecobee Smart Doorbell out for several days, the question is, “Do I like it?” I have to say yes, I do. It doesn't have some of the features found in its competitor’s models, and the very limited non-subscription stand-alone features is reason for concern, but for a very good quality smart doorbell, the ecobee is a great choice. If I’m not mistaken, this is ecobee’s first foray into the smart doorbell market, so this is a great opportunity for them to build upon this particular model and offer even better smart doorbell products in the future.

I recently had the opportunity to try out the ecobee Smart Doorbell Camera (wired), and I must say, it has exceeded my expectations in many ways. Here's a breakdown of my experience with this impressive smart doorbell: Setup (4/5): Setting up the ecobee Smart Doorbell Camera was relatively straightforward. The package came with clear instructions, and the included mounting kit made installation a breeze. However, I did run into a minor hiccup with my existing wiring, which took a bit of troubleshooting. Once that was sorted, everything worked like a charm. I would appreciate even more detailed troubleshooting guidance in the setup process for those with unique wiring situations. Mobile App (5/5): The mobile app that accompanies this doorbell is fantastic. It's intuitive, user-friendly, and loaded with features. I was able to customize settings, receive push notifications, and even answer the door remotely. The app also seamlessly integrated with my other ecobee smart home devices, creating a unified experience. Kudos to ecobee for a top-notch app! Video & Audio Quality (4/5): The video quality on this doorbell camera is excellent, offering crisp 1080p resolution. I was genuinely impressed with the clarity of the footage, especially during the day. The camera's field of view is wide enough to capture everything I needed. The night vision mode was also reliable, providing clear images in low-light conditions. However, I found that sometimes the motion detection was a bit too sensitive, triggering alerts for passing cars or swaying tree branches. The two-way audio feature worked well, allowing for smooth communication with visitors at the door. Overall Use (4/5): The ecobee Smart Doorbell Camera is a valuable addition to my smart home ecosystem. Its integration with my other ecobee products, like the thermostat, was seamless. The ability to have a video feed and intercom system at my front door gives me an added sense of security and convenience. However, there's room for improvement in terms of motion detection sensitivity and fine-tuning alerts. I would love to see more advanced AI features to distinguish between humans and other objects in the future. In conclusion, the ecobee Smart Doorbell Camera (wired) is a solid choice for those looking to enhance their home security and smart home capabilities. It offers impressive video quality, a user-friendly app, and seamless integration with other ecobee devices. With a few minor adjustments in motion detection sensitivity, it would easily earn a perfect rating. But for now, I'm more than satisfied with my purchase and would recommend it to anyone in need of a reliable smart doorbell solution.

Cannot use product, will not operate on 4 watts. Will be returning item.

I've been looking for a nice reliable video doorbell for a while now. Decided to pull the trigger and get this Ecobee Smart video doorbell. It has a sleek design and a nice big button so there's no mistaking where to push for the doorbell. One thing that had its pros and cons is that it is hard wired meaning you will have to have some knowledge of wiring something electrical up unlike most of the wireless video doorbells out there. The upside is that you won't have to worry about charging this or it losing power unless your electricity goes out. It has excellent image quality both day and night, it is only 1080p and not 4k but it doesn't disappoint for what it is. It's rated to work in down to -13 degrees all the way up to 113 degrees with IP65 waterproofing and dust protection. It has 175 degree vertical field of view that allows you to see clearly anyone coming to your door far before they get there. The Ecobee app allows for two way talking so that you can speak to someone who shows up at your door and you can also hear them as well. Excellent for mail delivery if you want to give special directions where to leave packages to avoid pesky porch pirates! You have three choices as far as plans go for the Ecobee.. The free plan gets you two way talking, person detection, 30 day video history but with the free plan you'll only get snapshots not video, and if you have the Ecobee Smart thermostat you can see live view on that as well, the next plan which is $5 a month adds video for one camera as well as package detection. Last but not least the $10 a month plan gives you all of that plus all of the above listed for unlimited cameras plus 24/ professional monitoring and you could possibly get a discount from your home owners insurance. It works with Alexa and Apple home kit. Ecobee has other kits available for total home security. I'd highly recommend this to others

Changed to Ecobee thermostat so it made sense to integrate the doorbell. So I swapped out my Ring doorbell for the Ecobee unfortunately that seems to be a mistake since I can’t keep the Ecobee online. I will try tech support one more time but if I can’t keep it online I will be putting back up my Ring

I was able to install this doorbell very quickly and the app's instructions are easy to follow. They are interactive and really hold your hand throughout the installation better than most I have installed. It's a very important feature to include precise instructions and Ecobee nailed it. The doorbell itself is very well designed and includes a wedge to mount it at a angle if you need to get the full view of your doorstep. The video is greatly improved over my previous generations I own and the features are a lot better at weeding out actual alerts to cut down on false alerts. This doorbell will display it's video output on an Ecobee Smart Thermostat Premium - a nice touch. The doorbell is built to withstand rain and extreme weather temperatures and the overall build quality is really good. The kit includes includes everything you're going to need to install (materials not tools) however I found that the only tool I needed was a screw driver. I highly recommended this doorbell especially if you already own a Ecobee Smart thermostat or security modules and cameras.

I've owned 3 different video doorbells from 3 different companies, and I can honestly say the Ecobee Smart Doorbell is the best yet. For starters, video quality is excellent, even at night. As far as I know, this is the only video doorbell with HDR, and I believe it makes a difference, especially in low light. I also love the Smart Focus feature. It is currently in beta, but it's amazing. It keeps a moving object (a person, animal, etc.), in focus and pans and zooms to keep them in the frame, but still keeps keeps the same 1080p quality. The app is well-done, too. It has typical options like motion detection, person detection, and package detection. My only complaint, and it's a small one, is that I was unable to find a way to keep the camera from recording our dog. So our yellow lab has become the unwitting star of a number of videos. An animal detection option would be a nice addition. I also like the fact that the Smart Doorbell uses radar for motion detection, so leaves and moths won't trigger notifications. The Smart Doorbell comes with 2 free months of "Standard" subscription, normally $5/month, which give you access to 30 days of video recording, package detection, and rich notifications (a snapshot of what's going on at your door in your notifications area on your phone). I believe it's worth $5 for the added features. Ecobee also offers a "Complete" subscription for $10/month which adds professional monitoring for added security. I highly recommend the Ecobee Smart Doorbell. It has many of the typical features video doorbells offer, but innovates with radar and better video through the use of HDR. It offers excellent audio, as well. The app has been well thought out, and subscriptions for added features are reasonable.

First, install was quick and easy. I even went through and did a factory reset on it to change the network I configured to a network with better signal. There are only a couple issues I have with this doorbell. I'll get to those shortly. One is with the app the other is with compatibility. The build of the bell is really considerate to something I would never have thought of. The holes align prefect with the size of a standard brick so you can make holes thru mortar rather than brick. A definite bonus there. Well designed hardware and thoughtfully put together. Attaching the remote/ringer to the pre wired house bell was very easy and I had that done in a couple minutes. Attach two wires to the chime box and you are set there. Required loosening two screws and crimping the wires with included twist caps to the wires that were removed. Attaching the doorbell was almost as simple. Two wires removed from old doorbell and connected to the new. Hardest part was finding the right breaker to flip off and remembering how the old smart doorbell came off the mounting base. I would say it took about 15 minutes to get everything installed. Now why did I drop a star and what are the issues. One affects me, and probably a large portion of the potential customers. As of this writing the Ecobee doorbell does not integrate with Google Home Assistant. It works with Alexa and Apple, allegedly with Smart Things but I need to confirm that one as I found instructions but not from Ecobee. Speaking with support a feature request has been submitted on my behalf to have that Google added. The second issue I have, the app for Android will not allow you to zoom in, rotate the screen to landscape, or really change the view of the live camera nor recordings unless you download the video and play in another app. There is no full screen view I can use. The cam can do a wide screen from the preview, but I can not see that view from a live view nor recording. This should be fixed in future app updates. Basically, after they fix some issues in the app and add functionality (Google) this is a keeper of a doorbell. Presently if you are Google Home, you will rely on the Ecobee app. That may be a deal breaker. But before dismissing the Ecobee Doorbell, check to see if Google integration has been implemented.