Customer Ratings & Reviews

Much, much, better than Ring. Our Ring melted from the heat from the sun! The ecobee is much better made and works with my ecobee thermostat to save electricity when no one is home. It also shows who is at the door on our AppleTv units on our television sets. If Amazon leaves a package at the door the camera will angle down to let us us see the package. It’s simply great. You will not regret this purchase!

This is a fantastic doorbell camera from Ecobee. It integrated with my Ecobee Premium thermostat without any problems. The chime unit fit into the existing doorbell housing. The video from the camera is high quality even at night.

4stars bc its nicely built, I’m not having connectivity issues like I was having with Ring Pro (prayers up that I won’t), and it works with HomeKit; 3 stars bc the notifications are SLOW and it dosen’t pick anything pass my fromt porch (i mwan once it starts recording, it’ll record 30ft out).

Absolutely love this doorbell. Works excellent with HomeKit.

Says it integrates with Apple HomeKit and technically it does... However after 30 days the video storage goes into a charging situation like Ring, vs simply integrating with Apple Cloud storage like the Logitech Circle doorbell. Returned..... Bestbuy more than helpful!

It works well in sunlight and the package detection does well. I like that I can see it on my thermostat.

Great doorbell camera. Paired with one of their smart thermostats, will be adding more Ecobee products as part of a security system.

Great device that has some useful features other camera doorbells don’t have. Package and person detection is a good feature since the camera will record and notify when either is in view and can tell the difference. It does require a subscription to the smart security that allows package detection but there is a free trial included. The base price of the Ecobee doorbell is reasonable and matches what other ones cost. Overall would recommend it over the Ring or Energizer connect doorbell.

Very good product easy to install very good pictures and video

Best of best doorbell with camera. Everything included for easy installation.

This video doorbell is everything I hoped it would be or do. Wonderful color day and nite and I love the talk feature.

It’s awesome and worth every cent Clear picture easily to install

Good and rigid. Issue with transformer's..it needs 24 volt transformer. Its not clearly mentioned.

Pretty easy install, I got it because it works with HomeKit. Wish it didn’t require a subscription, but it is inexpensive.

We purchased this doorbell camera and three ecobee thermostats because you were supposed to be able to view the doorbell camera from the thermostats and we figured it was a nice safety feature for our children in our multifloor home… It does not work. At all. This is by far the worst doorbell camera we have ever owned. Ecobee has already replaced the original one and the second one doesn’t work either. It might work 10% of the time and that’s being generous. Save your money and buy anything else. I cannot pull up the live feed, it does not alert me when someone approaches the door and if it does, it’s usually about 10 minutes late, and if it is working, you cannot pull up live feed while it’s recording.

Bought this to replace a nest doorbell and it is built really nice. I really appreciate the fact that it comes with wire extenders; i used my soldering iron to tin them to my existing wires that were very short. I also love the fact that it works with HomeKit and the ecobee thermostadt as a viewing screen. Well done ecobee!

I have both ecobee and Nest doorbells at separate houses. From a pure doorbell perspective, I like the video quality and pan/zoom features of the ecobee doorbell much better. I did have to use an external 24V AC adapter since my old doorbell transformer was ot up to snuff.

This Ecobee hardwired doorbell was intended to replace and different brand video doorbell we've had for years and years. From the beginning of installation, to the headache(s) of getting it connected, and to dismounting it and putting our old one back - I am extremely disappointed. First off, the instructions are all in-app and trying to manage keeping the phone screen on, working with both hands to install, and several inaccurate instruction steps was a nightmare. I was able to eventually get the Ecobee video doorbell installed, connected to Bluetooth, and my 2.4ghz wireless network. It seemed as though the headaches of installation was worth it. It worked for approximately 3 minutes and then the ring around the doorbell turned red. Going through the FAQs and troubleshooting led me to believe the device wasn't getting enough power. So, I tested the wires with a voltmeter and everything was perfect. I then cut the wires substantially higher up to see if it was just a case of old wires breaking down (my neighbor is an electrician and helped me out with this). Not the case. I spent so much time and effort on this and it's an absolute disappointment. I wouldn't recommend this product.

Doorbell works fine but the Best Buy tech could not get it connected to the existing indoor chime. Very disappointing.

The bell has good camera quality but the chime is not working no matter how hard I try it to work. Unfortunately it was for my mom and we are out of best buy refund policy.