Customer Ratings & Reviews
- Model:
- OZN10X+
- SKU:
- 11143928
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers love the DEEBOT N10 MAX+ Robot Vacuum and Mop for its mopping performance, ease of setup, quiet operation, and navigation capabilities. The auto-empty feature is also well-received, working effectively for many users. However, some customers have reported issues with connectivity, as the device sometimes disconnects from the Wi-Fi network. Additionally, a few users have experienced problems with the auto-emptying function.
This summary was generated by AI based on customer reviews.
Got a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. It still says the clean sink is full and its not i followed your cleaning process. 2. When it is cleaning it stops like skips off and on quickly. 3. I replaced the rubber gaskets for the clean water tank and there it still water leaking. 4. it went through a boundary i made and messed up our Christmas tree. 5. .it frequently get lost cant find cleaning area out can't find ots way back to the station 6. the clean water tanks lid doesn't close correctly and all the water spilled out when i was caring it. 7. It was cleaning a non carpet floor and lifting the mop pads 8. It uses a lot of water it rings the mopping pads when it is going to mop
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care
- Pros mentioned:Cleaning performance
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works great, I don't use the mop, but it's amazing how much this really picks up. I would recommend Ecovac brand to anyone
I would recommend this to a friend - Pros mentioned:Cleaning performance
Robot Vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performs vacuum and emptying as expected. Easy to setup. Maps well.
I would recommend this to a friend [18mo update] Self-emptying fails routinely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an update to a review I wrote upon initially getting this. After months of usage, I have noticed that I routinely have to check on the bot after it docks from overnight cleaning to see if it did indeed empty as it should've. 90% of the time I am met with a completely stuffed dustbin after it's done 860sqft of vacuuming in its overnight task. It stops multiple times during the routine to "empty" but clearly isn't doing the trick. The mechanism has faults that simply don't allow it to be effective. Keep this in mind if you plan to set this unit to vacuum a large or high-traffic area.
No, I would not recommend this to a friendCould be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better, it gets stuck between the sofa and other stuff easy
I would recommend this to a friendQuiet and does a good job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it had boundaries where you could limit it to certain areas. Id buy again.
I would recommend this to a friendStoped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until it didn’t. Stopped charging - bought in November and stopped charging on its own by January. Reached out to the company and they weren’t helpful even though they say they offer a year warranty. Wouldn’t recommend, which is unfortunate because my last robot from them last 6 or so years and was incredible.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
We’re really sorry to hear about the issues you’ve experienced with your unit. This is not the experience we want to provide, especially after such a positive experience with your previous robot. We understand how disappointing it is when a product stops working so soon after purchase.
If you haven’t already, please reach out to support.us@ecovacs.com, and we’d be happy to look into this further. We want to make sure we address your concerns and find a solution.
Thank you for your feedback, and we hope to have the chance to assist you.
The worst robot ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this machine is gonna make your life difficult insted of easy
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care