Customer Ratings & Reviews
- Model:
- OZN10X+
- SKU:
- 11143928
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
Stoped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until it didn’t. Stopped charging - bought in November and stopped charging on its own by January. Reached out to the company and they weren’t helpful even though they say they offer a year warranty. Wouldn’t recommend, which is unfortunate because my last robot from them last 6 or so years and was incredible.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
We’re really sorry to hear about the issues you’ve experienced with your unit. This is not the experience we want to provide, especially after such a positive experience with your previous robot. We understand how disappointing it is when a product stops working so soon after purchase.
If you haven’t already, please reach out to support.us@ecovacs.com, and we’d be happy to look into this further. We want to make sure we address your concerns and find a solution.
Thank you for your feedback, and we hope to have the chance to assist you.
The worst robot ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this machine is gonna make your life difficult insted of easy
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care