Customer Ratings & Reviews
- Model:
- OZN10X+
- |
- SKU:
- 11143928
Customer reviews
Rating 4.2 out of 5 stars with 150 reviews
(150 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers love the DEEBOT N10 MAX+ Robot Vacuum and Mop for its mopping performance, ease of setup, quiet operation, and navigation capabilities. The auto-empty feature is also well-received, working effectively for many users. However, some customers have reported issues with connectivity, as the device sometimes disconnects from the Wi-Fi network. Additionally, a few users have experienced problems with the auto-emptying function.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Major improvements
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of this vacuum and the boost in both power and battery life have made this a worthy upgrade. It's also the first robot vacuum I've had that doesn't stuck every few minutes. The setup is simple out of the box, as is the setup through the app. I had to run the WiFi setup a few times before realizing that it would not work on my 5G network, no biggie. I was running the initial mapping within minutes and was impressed by both the power and the intuitiveness. It did equal parts awesome on both carpet, hardwood and the tile in my kitchen and bathrooms. I have 3 cats and this does an amazing job of cleaning up their messes from hair, litter and food. Once the map was complete I was able to create zones and also mark spots where I do not want the vacuum to go. The mopping features works really well, however, my floors have a sheen to them that is hard to clean without leaving streaks. I still have to go over the floors with a towel to get the streaks out, but that's the fault of my floors, not the vacuum. For the power, battery and value, I am very happy with this vacuum.
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Slick and Clean!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is great. It's efficient and the color is nice. The mop feature is also very good and unique compared to some other robo-vacuums that I've used. I find it very easy to use. Once I set up the base and vacuum itself, you can just start it right up even without the app. The app itself isn't very difficult to use and it is recommended to at least use the app so that you can fine tune the vacuum even more. The app even gives a map of your location so that you know which areas the vacuum have hit already. The mapping is very general and it's really just an overview of what the vacuum "sees." I don't see it much as a security threat or anything. The app is also optional as I have mentioned already earlier. In the app, you can also control when you want the vacuum to clean and you can set up virtual boundaries in areas that you don't want the vacuum to go to. I highly suggest getting the app with the vacuum to have total control of your cleaning. It's not needed but it's also very cool to be able to track your vacuum.
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
I would recommend this to a friend Rated 1 out of 5 stars
Got a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. It still says the clean sink is full and its not i followed your cleaning process. 2. When it is cleaning it stops like skips off and on quickly. 3. I replaced the rubber gaskets for the clean water tank and there it still water leaking. 4. it went through a boundary i made and messed up our Christmas tree. 5. .it frequently get lost cant find cleaning area out can't find ots way back to the station 6. the clean water tanks lid doesn't close correctly and all the water spilled out when i was caring it. 7. It was cleaning a non carpet floor and lifting the mop pads 8. It uses a lot of water it rings the mopping pads when it is going to mop
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care
Rated 3 out of 5 stars
[18mo update] Self-emptying fails routinely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an update to a review I wrote upon initially getting this. After months of usage, I have noticed that I routinely have to check on the bot after it docks from overnight cleaning to see if it did indeed empty as it should've. 90% of the time I am met with a completely stuffed dustbin after it's done 860sqft of vacuuming in its overnight task. It stops multiple times during the routine to "empty" but clearly isn't doing the trick. The mechanism has faults that simply don't allow it to be effective. Keep this in mind if you plan to set this unit to vacuum a large or high-traffic area.
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better, it gets stuck between the sofa and other stuff easy
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best investment i have made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way it cleans, it does skip edges when darker edges are there
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
I would recommend this to a friend Rated 5 out of 5 stars
Quiet and does a good job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it had boundaries where you could limit it to certain areas. Id buy again.
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
I would recommend this to a friendRated 5 out of 5 stars
Robot Vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performs vacuum and emptying as expected. Easy to setup. Maps well.
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
I would recommend this to a friendRated 1 out of 5 stars
Stoped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until it didn’t. Stopped charging - bought in November and stopped charging on its own by January. Reached out to the company and they weren’t helpful even though they say they offer a year warranty. Wouldn’t recommend, which is unfortunate because my last robot from them last 6 or so years and was incredible.
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
We’re really sorry to hear about the issues you’ve experienced with your unit. This is not the experience we want to provide, especially after such a positive experience with your previous robot. We understand how disappointing it is when a product stops working so soon after purchase.
If you haven’t already, please reach out to support.us@ecovacs.com, and we’d be happy to look into this further. We want to make sure we address your concerns and find a solution.
Thank you for your feedback, and we hope to have the chance to assist you.
Rated 1 out of 5 stars
The worst robot ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this machine is gonna make your life difficult insted of easy
This review is from ECOVACS Robotics - DEEBOT N10 MAX+ Robot Vacuum and Mop - Black
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care









