Customer Ratings & Reviews
- Model:
- N79W
- SKU:
- 6453134
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the DEEBOT N79SE's cleaning performance, ease of use, and quiet operation, frequently praising its suction power and long battery life. However, some users experienced issues with the robot's navigation and Wi-Fi connectivity, while others found the app functionality and dustbin capacity to be less than ideal. The price point is generally considered favorable.
This summary was generated by AI based on customer reviews.
Not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 3 weeks and “side brush malfunction” sensor kicks on. Due to COVID was unable to exchange it, so I’ve been stuck with a broken machine since the manufacturing company is also impacted by the pandemic and cannot fix it until further notice.
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
Product Stopped Working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item will run for one or two minutes then freezes in places as if it dies. I've purchased a new battery and tried resetting the unit. Nothing seems to work, I only used it for 7 months before it stopped working, and only a couple of time a week,
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear that the robot has been running into some trouble. The DEEBOT comes with a one-year limited manufacturer’s warranty and if you could please contact our Customer Service Support Center and we’ll be happy to help get the robot back up and running the way it should be.
Best,
Ecovacs Customer Care
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Gets stuck on everything. Doesn’t pick up things. Watched it go over the same patch of dog hair 10 times and not pick it up each time. Total waste of time. Better off running a real vacuum.
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
Poor suction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum didn’t work well on either hardwood floors or carpet. The sensor was also not always good so it bumped into walls and furniture!
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hello Camille. We're sorry to hear about the suction issues. Please check to make sure the suction intake has not gotten clogged or that the main brush or side brushes haven't gotten tangled with dirt or debris. Simply remove the main brush cover and main brush and use the multi-function cleaning tool to remove any debris caught in the brushes.
If your home requires extra suction, try enabling the max suction mode in the app which increases the suction power of the DEEBOT. We hope this helps correct the issue, but if it doesn't, please reach out to us at [email protected] attention Steve and we'll be happy to assist you further.
Not Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product and charger got damaged in Just 6 months. Finally we have to throw away. It may work for someone but I just share my experience
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear that the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact our Customer Service Support Center and we’ll be happy to help get the robot back up and running the way it should be.
Best,
Ecovacs Customer Care
Deebot - do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible product. It worked for a year and was cleaned regularly. Then got the 4 beeps of death. Do not buy!!!
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
Beep beep beep
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beeps almost every other time I use it. I spend more time cleaning the brush, that I would have spent using a conventional vacuum cleaner.
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear your experience with our product and team has been less than perfect so far. Please reach out to our Customer Service Support Center and we’ll help resolve these issues immediately.
Best,
Ecovacs Customer Care
Battery life is horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great. Now, 3 months later, the battery charge only lasts about 10 min. We only used it about once a week. Now it can't finish one room.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
Already Broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine and loved, until started making loud noises. And side brushes stopped working. Its already on it way to the manufacturer for “repairs”. Lasted less than a month. Used twice a day.
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hello,
We’re sorry to hear the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact us at [email protected] we’ll be happy to help get the robot back up and running the way it should be.
Best,
Ecovacs Customer Care
Cute but worthLESS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have hardwood 2 area rugs… Didn’t pick up a darn thing
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hello. We're sorry to hear about the suction issues. Please check to make sure that the suction intake has not gotten clogged or that the main brush is not tangled with dirt or debris. Simply remove the main brush cover and main brush and use the multi-function cleaning tool to cut off and remove any hair tangled around the main brush. We hope this helps, but should the problem persist please reach out to us at [email protected] attention Steve and we'll be happy to assist you further.
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product didn't last very long. It stopped working after a year in use. Do not buy, instead invest on another brand.
No, I would not recommend this to a friendDidnt care for it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got stuck under chairs and mostly went in circles never did a Good job.
I would recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hello,
We're sorry to hear your Ecovacs experience has been less than perfect. If the DEEBOT has been spinning in circles, there may be something stuck in the front bumper causing this issue. If there is, please carefully remove the debris and the unit should cease from spinning in circles. If the issue persists, please contact us at [email protected] attention Steve and we'll be happy to assist further.
Best,
Ecovacs Customer Care
- Pros mentioned:Cleaning performance
Great Robot Vacuum
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great robot vacuum. After letting it fully charge, I turned the DEEBOT on auto and let it map out my home. Unlike the previous robot vac I had, this thing was to go from room to room, and from hardwood floors to carpet with now problem. The DEEBOT sensors were able to guide it around obstacles as if it has eyes. Now that it has mapped out my home, during the daily vacuum session the DEEBOT does a phenomenal job tidying up our floors and carpet. The reason for 4 stars and not 5 is because the EVACS app would not work at all. I tried many times to connect using my iPhone X and I wasn’t until I called the help line did I find out that my phone is not currently supported. I will say that the customer service was A+. Awesome vacuum, just can’t wait until I can use it to it’s full potential with the app once updated.
I would recommend this to a friend No connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the concept of the robovac... But for some reason this one would not connect to my phone or my internet.
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear about the connection issues. For the initial connection, a 2.4GHz signal is required. Once connected, a 5GHz signal or cellular can go back to being used. If you could please reach out to our Customer Service Support Center and we’ll be happy to help walk the robot through this process.
Best,
Ecovacs Customer Care
Don’t buy it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year, the vacuum doesn’t work any more. The geek square can not repair for this vacuum. Don’t buy it!
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work, even after a full charge only run about 5 min and stops
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hello,
We’re sorry to hear the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact us at [email protected] we’ll be happy to help get the robot back up and running the way it should be.
Best,
Ecovacs Customer Care
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended Not like a traditional one Look for a different brand
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
Stay away
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke 2 hours after using it. Do not recommend it especially if u have a lot of animals
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
Didn’t even last 6 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Roomba lasted 9 years no issues. I’ve had this thing for 2 months and it’s already not working.
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hello,
We’re sorry to hear the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact us at [email protected] we’ll be happy to help get the robot back up and running the way it should be.
Best,
Ecovacs Customer Care
Horrible..do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible..died after 11 months..will not charge and out of warranty
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care