Customer Ratings & Reviews

This is the best robot vacuum and mop! I use it everyday!

Very good design, the problem is that when cleaning the mops, the water stagnates below and the water starts to smell very bad, and I can't detect the stairs on the map and it falls.

The robot keeps on getting stuck.The main brush jammed up with dirt and hair for normal home use with no pets. After cleaning it, it kept on happening. After about 2 uses, the main roller bearings gave up. The design is not robust. A normal vaccum cleaner will do this job very easily. I will not recommend this.

Robot is always lost. it is not finding the area request to vacuum and most of the times it is not finding its home. Also, requesting to vacuum an area and it is not doing the entire area. Just passing part of the area and going back to home saying work done successfully. :(. I do not recommend it.

Our flooring is majority hardwood and this was a great purchase.

Nice product hsvjaivenkdbbdud hdghdisvdjksbd hsibvdndkhdb kshvd

It's perfect, it does its job very well. wonderful

Best cleaning Robot ever, at the best price in Best Buy

The Ecovacs Deebot T20 Omni is a robotic combo vac/mop with with wifi, self emptying dust bin, hot water mopping, self-cleaning mopping pads, and more. The unit comes very well packaged and has a very premium feel to it. Setup is easy. Once it's out of the box, you just have to snap on a couple of the attachments, and take off all the adhesive that kept things from moving around during shipping. Then you download the Ecovas app and follow the steps for setup. After you have the app set up, the first thing the vac will do is make a map of your home. It's important that for this step you have your floors pretty clean and I would go ahead and follow it around and move things out of it's way so it doesn't get stuck or anything. You want it to get as accurate map of your home as possible. It took a couple of attempts for mine to get an actual map. The first time it got stuck on a corner of an area rug and when I moved it it messed up the mapping. Another time when it finished, the map didn't actually show up at the end. But I feel that this was just a bug with the app. Because I did this again a couple of times and got the same result every time. After leaving it for a little while after the last time trying, the next time I opened the app, there was my map. And it was a pretty accurate map. Even though I had some kids' toys blocking a rather big section of the wall, it was still able to use it's lasers to accurately detect where my walls were. Overall I'm pretty impressed and happy with the results. I just wish the map showed up correctly in the app faster. Once the map is set, you're ready to start cleaning. I went ahead and just tried out vacuuming first. It performed very well. It was able to clean about 475 sq. ft. in about an hour. And it did a very good job. It was also quieter than I had expected. One thing that it couldn't handle very well though, was my area rugs. I have a couple of smaller rugs and one large one. The large one is a Ruggable. It had trouble going over almost all of the area rugs without folding up the corners or just getting completely stuck. It performed the worst on the Ruggable since that one is a bit raised because of the mat underneath. The little brushes that spin kind of work themselves right under the rug and then when it tries to roll on to the rug, it just flips it right up and folds it over. For the smaller rugs, I can just pick them up before cleaning. But for my large area rug, this is going to be the most troublesome, as I cannot easily move that one everytime I want to clean. So I'll definitely have to supervise when it's near that rug. Which defeats the purpose of a robotic mop a little in my opinion. With everything else, it performed really well. I tried to tidy up so it wouldn't get stuck, but I missed the stray sock and toy here and there, but it was very good at detecting those little objects and navigating around them. I think going forward I won't feel as anxious to make sure the floor is as tidy before starting cleaning. It's nice to not have to worry about that as much as with my previous robot vac. I also noticed that it doesn't bump into things as much. My previous robot vac would have to physically touch things to detect them. With the T20, it uses lasers and other sensors, so I rarely saw it actually physically bump into anything. Overall very satisfied. Next, I tried the vac and mop function together. This is where the vac with both vacuum and mop at the same time. Again, the performance was very impressive. And I was very surprised that it cleaned the same area in about the same amount of time. I was expecting it to take a little longer, but nope, since it basically just turns on the mop to mop up behind where it just immediately vacuumed, it doesn't take much longer at all. The only real added time is the few times it stops to clean the mop heads and refill the water. For mopping, there is no cleaning solution included or anything. It just uses hot water (which the unit heats up itself) and the rotating mop heads. This does a pretty decent job of cleaning. Ecovacs does sell a cleaning solution you can add to the water tank, but you shouldn't use any other cleaning solutions or bleach or anything to avoid clogging, corrosion, etc. I am very curious to try their solution, but all my testing was done with just the hot water. Overall I was very happy with the mopping performance. Something else that the vac features, which I thought was a bit overkill, is it's own built-in voice assistant, Yiko. Similar to Siri or Google, you just say something like OK Yiko, clean the kitchen, and it gets to cleaning the kitchen. I actually really like this feature more than I was expecting. You can still hook it up to Google or Alexa, but I didn't see a need for this since I just ended up using Yiko. This also brings me to the app. While there are some bugs here and there, as I mentioned earlier with the initial map creation, I actually am pretty impressed with the app. You can edit the map in a few different ways, labeling rooms, adding furniture, etc. Once everything is labeled, you can use the app or voice assitant to clean specific areas. I especially like to tell mine to clean just the kitchen. Since I have a very open floor plan, it's nice to be able to just clean one room without it trying to clean the whole house. Overall, the app can still use a little work, but it is still very useful, and I am very satisfied with it. In conclusion, the Ecovacs Deebot T20 omni is a feature packed robot vac and mop combo unit. It performs really well whether vacuuming, mopping, or both at the same time. It has some trouble with area rugs, but I have yet to find a robot vac that doesn't. Overall, I am very happy with the T20, and would easily recommend to anyone interested in a robot vac/mop combo. It is everything I would expect a robot vac/mop combo unit to be.

Works fantastic also first one to buy. Everyone likes it.

Love it , the best one i had own do far. Work great

Didn't work on my new rug. robot snagged the rug. I returned the item. Also to confusing to operate.

It is a good item, but the mop could not get high enough so it wets the carpet, the avoidance needs to be improve as well.

Purchased 12/5 and it worked like a champ. We have pets in the house and the machine kept our wood floors clean, without leaving too much water or mop residue. On 1/14 the machine alerted an anti-drop sensor needed to be cleaned. We have followed the instructions and nothing is working. The robot corcles around, loses its map, and cant make its way back to the station. Best Buy wont do anything outside the 14 day return/exchange window and the manufacturer told me my lroof of purchase (Best Buy’s digital receipt) isn’t sufficient. Total nightmare and the bot is useless. $650 down the drain! Buyer beware! These sensors aren’t available online. Ive searched everywhere!

Worked great at 1st, however once it got clogged the 1st time it constantly gets clogged, the mop sink lines are completely clear yet won't get the mop pads wet any longer. Got about 15 good uses out of it not not worth trying any longer

It does not work as i would of liked. It could do better when it vacuums.

I bought this 2 months ago and I’ve had nothing but problems. After mapping the house, the robot still got lost and continuously couldn’t find its way back to the base. The dirty water tank stopped emptying and would puddle water at the base.

The T20 Omni Vac/Mop is a game-changer when it comes to cleaning convenience. This versatile cleaning device combines the power of a vacuum cleaner and a mop into one compact, easy-to-use package. With its sleek design and impressive functionality, it's a must-have for any household. One of the standout features of the T20 is its powerful suction. It effortlessly picks up dirt, dust, and debris from both hard floors and carpets, leaving your home spotless. The vacuum function is surprisingly quiet, allowing you to clean without disturbing the peace in your home. What sets the T20 apart is its mopping capability. With the push of a button, you can switch from vacuuming to mopping, making it a two-in-one solution for your floor cleaning needs. The mop is effective at removing stains and spills, and it leaves a streak-free shine on hard surfaces. The T20 is designed with user convenience in mind. It's lightweight and easy to maneuver, making it suitable for all ages. The long-lasting battery provides ample run time for larger cleaning tasks, and the easy-to-empty dustbin and removable mop pads make maintenance a breeze. The innovative water tank system ensures that the mop pad is consistently moist, resulting in a thorough and efficient cleaning process. The T20 also includes a set of extra mop pads and filters, extending its value even further. This versatile cleaning tool is a game-changer for busy households. It saves time, effort, and space by combining the functions of a vacuum cleaner and a mop. The T20 Omni Vac/Mop is an excellent investment for anyone who values a clean and tidy home with minimal hassle. It's a truly impressive cleaning solution that offers a new level of convenience and efficiency for your daily chores.

it just so so，not very easy to use, not very smart.

It worked great for first 3 months. Then drain pan would not drain all the way. Now 7 months in the hot water is not dispensing.