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Customer Ratings & Reviews

Your price for this item is $379.00
The comparable value price is $1,099.99

Customer reviews

Rating 4.3 out of 5 stars with 256 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the DEEBOT T20 OMNI for its powerful cleaning performance, ease of use, acceptable noise level, and impressive suction power and battery life. The robot's object detection capabilities are also well-received. However, some customers have expressed concerns about its navigation and mapping accuracy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 256 reviews
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Mapping

    Rated 4 out of 5 stars

    Great upgrade and time saver

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Deebot T20 definitely cleans the house, and the mopping feature (and self-cleaning) saves time and effort, but the mapping needs work, and we only get 2 - 3 mops out of the reservoir.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DEEBOT T20 is a versatile and efficient device that can vacuum and mop the entire floor. It has a durable design that can withstand the cat's attacks and falls from the furniture. The mop pads are thick and the suspension is good. The device collects a lot of hair with its side brushes and main roller, which require frequent cleaning. The cleaning performance is impressive and thorough. The new pads solve the problem of falling out and the rubber roller is an improvement over the previous models. The mapping function has also improved significantly and the device covers most of the floor area.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing technology - effortless cleaning!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ECOVACS Robotics - DEEBOT T20 OMNI Wi-Fi Connected Robot Vacuum & Mop with Self Washing Auto Empty Station takes all of the things which are amazing about ECOVACS products (innovative features, quality cleaning and an excellent app interface) and adds the ability to CLEAN your mop/water solution without any manual intervention. Seriously... it doesn't get any easier than this. You can set up routines and let it run without any intervention. I love my Ecovac!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Deebot T20

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DEEBOT T20 OMNI impresses with its powerful cleaning performance and innovative design. Its omnidirectional mobility ensures thorough coverage, reaching even tricky corners effortlessly. With smart mapping technology, it navigates seamlessly, adapting to various surfaces. The intuitive app control adds convenience, allowing personalized scheduling and cleaning preferences. Compact yet efficient, the DEEBOT T20 OMNI is a reliable choice for hassle-free automated cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Deebot T20 OMNI

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is incredible. It is easy to use and reliable. Highly recommended. It does a very good job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Not for large area mopping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to update my old ecovacs T8. I selected this model because it looked the most similar to what I had. I returned it after less than a week and selected the X2. Here's why. First, the T20 is significantly taller that the T8, it was unable to clean under things the T8 was able to get under. It is also wider, so it didn't clean between chair legs like my T8 used to. Second, I purchased this believing it held water in the unit for mopping, it does not. So all the wetness from the mopping comes from constant returns to the station to be cleaned and return to cleaning. You only have 3 options for time to accomplish this, 10min, 15min, and I believe 6min. This means that after your selected time, the robot will return to the dock to clean and rewet the pads. On the first cleaning, my robot used all the full tank of clean water. That's why I stated in my title that this isn't for large area mopping. My entire floor is wood. Lastly, the mapping is horrible. My old T8 showed a more detailed map, this one turns every room into blocks and doesn't display doorways very well. I don't have images to show the difference so I'll try to explain. I have a rotunda entrance that my T8 displayed perfectly, rounded. The T20 squares the entrance, and additionally adds exterior walls to that map. I really don't like this and the X2 does the same, but the X2 is more precise. Also, the T20 doesn't seem to constantly scan and refine the map. The old T8 was also always refreshing the map, the T20 did not. For these reasons, it went back to the store. The only positive thing I can say is that the mopping is much better than the T8. Other than that, it's a downgrade.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Get more time for you!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a lot of robotic vacuums with mops. This is different. It comes from Deebot, a veteran with robotic veteran. It has dual mops for better mopping, alongwith hot-mopping as well as 3D-mapping which is huge. The robot's True"eye" is a game changer as it can identify common objects and avoid them. Go for it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Deebot owner fan.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a Deebot for years and it still amazes me how I can turn it on and do other things while it cleans. And, the app alerts me if it needs cleaning or rarely stuck. And, at $400 off ($699 currently), if mine fails, I'm buying this model, comes with self cleaning tank. Wow.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Don't give 5 stars because it is on the expensive side. It does miracles to my place cleaning after my dogs. If you are looking for a high end vacuum cleaner this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Keeps my whole house clean!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this, as someone with 3 cats and 2 dogs my house was always dirty. I purchased the Omni and I come home to sparkling clean days every day. I set the schedule to clean just before I come home from work and it’s perfect. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome tool to clean home!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    T20 is a grwst combo cleaner tonhave it around and given its recent price reduction, its a no brainer. Vacuum and mopping done to the tee, mapling is better than previous models. Recommended buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect but helps tremendously

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. The app has some glitches, but for a family of four, makes keeping the house clean a lot easier.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Solid and reliable robot vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid robot vacuum, though prefer if it was black to suit the house. Great emptying mechanism and quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome price for this product. Ecovacs is a trusted brand and this T20 Omni stands true to that.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Happy Purchase!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing has made my life easier. Some concern about battery but it does an excellent job. I had two before it and they did not last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deebot t20 great cleaner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment are family has bought the Deebot t20 not only cleans the floor it also mobs your floors it save you money time plus it gives freedom my family would recommend Deebot t20

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    powerful suck up vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    T20 vacuum sucks up crud on carpets and mops floors that can be mopped and can tell the difference between two so it does it right and you don't have to. but it can't tell the difference between small things you want and don't want so you have to do some clearing yourself. The dustbin self-empties so all you have to do next is plan how you will enjoy your clean home.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this vacuuum and love the way it works. It keeps my floors clean all the time giving me more time to do other things.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    10/10 recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DEEBOT T20 Omni is a game-changer! Effortlessly cleans every nook and cranny. Impressive performance and convenience. A must-have!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    AMAZING!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DEEBOT is absolutely fantastic and I would recommend it to anybody! It cleans exactly how I wanted to without the need to watch over

    I would recommend this to a friend
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