Customer Ratings & Reviews

Did not meet my expectations: Cleaning: Not bad, but I tested it against my old Roomba by running side by sides tests in 2 different rooms. T20 first, then Roomba in room 1; Then Roomba first then T20 in room 2. Roomba won hands down. 2. Also, doesn't come close to mopping close to the wall - leaves at least 2 inches of unmopped floor near every wall/obstacle 3. When it detects a rug and lifts the mop pads, half the time the mop pads have went under the rug, so it traps the rug between the robot & the top of the mop pads and promptly gets stuck. 4. I have a desk with low profile 'feet' extending from the down post and it gets stuck on them about half the time. It is very persistent about climbing over the 'obstacle' instead of backing up, then gets stuck. Mapping: This is the biggest disappointment with the T20. Compared to the Roomba mapping the T20 is far behind. 1. Cannot customize room names. 2. Cannot adjust room walls to reflect reality versus where the T20 thinks walls are. 3. It mapped a large open area as one room, to include the hallway leading off it and it will not allow me to divide into rooms because apparently you must divide from what it has determined is a physical wall versus a 'virtual' wall??? How about letting me help the robot with the layout?? Afterall, half of the large room it thinks it mapped is carpet & the other half is wood...Roomba maps work 100 times better. 4. Partially closing a door so it can get behind it, seems to really confuse the robot. Instead of dynamic adjustments based on a new obstacle it seems to get confused an spins in circles while it constantly tries to get past the door. It eventually gives up and shuts down rather than moving around the room to find the 'new' smaller opening to leave the room. Bottom line, for this price, it should do a much better job. I'm returning it. Hopefully Roomba will come out with a more advanced vacuum/mop combo soon.

Great Vacuum, I definitely recommend it! The Deebot Ecovacs vacuum robot does a great job cleaning different floors like carpets and hardwood. It picks up dust, dirt, and pet hair easily. You can control it with an app, which makes scheduling cleanings simple.

I used this product successfully for the past six months. It does a great job of mopping the floor and keeping it clean, especially with two Huskies in the house. However, I've noticed that it requires a lot of attention and maintenance. It frequently indicates that the cleaning sink is full, even when it's empty and dry. Credit where it's due, it excels at not bumping into objects and has excellent obstacle avoidance. Replacement pads and filters are expensive and need to be reordered every couple of months. The app is user-friendly, although some options are hidden in menus and can be hard to find. Update - 5/20/24: Unfortunately, as of today, it has stopped working. I've contacted ECOVACS, and they are processing a warranty claim. ECOVACS customer service is exceptional; they immediately guided me through troubleshooting steps. When those didn't work, they informed me that the unit would need to be sent in under the warranty

I am amazed how good it cleans up the house and cleaned itself. Honestly, I would recommend this product to one of my coworkers and family helps out a lot even with kids.

This little guy is amazing and I'm so fascinated with it. I struggled with housekeeping because I work 60 hours a week and have a 1-year-old and a six year old and very little help. so vacuuming was only every 2 to 3 days when I could get it in and half the time I had to hold the one-year-old while doing it for almost 2 hours, dropping the vacuum cleaner handle and because she would get heavy I bought one of those seats you attached to your waist to take the weight off which helps immensely but still a taxing chore and the mopping I was lucky to do once or twice a month and would only get to you quickly sweep in between which was frustrating because I needed to do more than that with two little ones. While I was waiting for the mopping cleaning solution to come in the mail, I decided to test out the mopping capabilities with just water and was absolutely Blown Away at how great of a mopping job and vacuuming job this little robot does, every little while I'm opening up to Dustin take out the dirt and look at how much it picked up. I just can't use the mopping feature with the vacuuming feature because it will lift the mopping gear but still touches the carpet. So now it mops after vacuuming and you can a schedule so it does it when the kids are asleep and the bonus is the kids will clean up their toys and tidy the floors so the bot doesn't "get" them which is leaving me with a clean house with very little effort. I have it set to vacuum twice a day and mopped every two days. After mopping I can walk in the kitchen and feel absolutely nothing on the bottom of my feet but a clean floor. This never happened before there is always a sticky sound after mopping the old no matter which method I used or cleaning product. Now I just have a clean house and feel always. I was so impressed I bought one for my dad, my mom, and one of my sons. I wish I would have bought when years ago and I never tried other models but I love this one.

Great vacuum and mop! I was hesitant it would provide decent mopping, but now we mop once a month manually and the floors stay amazing! I don’t know if I could go back to manually mopping every week again! This is my 3rd mopping robot and is far better than the iRobots I’ve used. And the vacuum is much quieter. The robot seems to know what it is doing and doesn’t aimlessly bump into stuff like the i7 vacuum I also have.

I am a techie gadget nerd and an IT professional by career, so I am very picky about devices such as these. I have tried multiple of the newest premium devices, many of which have the water tank on board for the mopping. What people don't seem to think of at times is that by having the water tank on board with the robot, the robot will continue to mop the floor and finish the entire job and then it will go back to the base and then clean the mop heads. However what's different about this unit is that it does not keep the water tank on board with robot and that is by design. What this does is it causes the robot to frequently pause its current job and go back and clean the mop heads fully in between each pause, meaning that less of the dirt and other stains and spills will be spread around throughout the house. This is an excellent design and works very well, and the mapping on this unit is extremely accurate and fast and has had no issues whatsoever. The suction is also premium on this unit in as far as it's able to vacuum with very little effort and does a beautiful job. I completely recommend this particular unit over others that cost even more such as the X2 Omni and the Dreame L20 ultra, both of which have their mopping water tanks on board the robot. Honestly this works much better and I have returned others because I have seen where they spread the mess throughout the job rather than just pick up the mess and then clean intermittently. You really can't go wrong with this unit and it's a no-brainer.

I love this vacuum/mop combo. I bought and returned 2 other robot vacuums before this one. I love my Shark uprights so I tried to stay with Shark. It was awful. This one is quiet, doesn’t bump into things. And gets 90+% of the dirt. I didn’t think I would use the mop. But I LOVE it!! And all of the cleaning options I have to choose from. I live on a farm with 3 inside/outside dogs. So I use it daily. And haven’t had any issues in the few weeks I’ve had it so far.

I prefer using this solely to mop and a separate older deebot to sweep. I do not agree with the multiple function capabilities but they do work. By solely mopping I reduce maintenance needs to soley the mopping portion. The results are surprisingly great and its one less chore out the way. I find myself mopping 3x a week because it's so simple and the results are fantastic. Very pleased with this purchase despite the price tag because it's worth it.

I recently purchased the ECOVACS Robotics DEEBOT T20 OMNI, and it has completely revolutionized the way I approach household cleaning. This device isn't just a robot vacuum; it's a comprehensive cleaning solution, adeptly handling both vacuuming and mopping tasks with remarkable efficiency. First off, the Wi-Fi connectivity is a game changer. The ability to control the DEEBOT T20 OMNI from anywhere using my smartphone is incredibly convenient. Whether I'm at work or running errands, I can easily set it to clean specific areas or an entire room with just a few taps. The cleaning performance is outstanding. The vacuum is powerful enough to pick up all kinds of debris, from pet hair to everyday dust and dirt. Transitioning from hardwood floors to carpets, it doesn't miss a beat. Plus, the mopping function leaves my floors spotless, dealing effectively with sticky messes and dried spills. One feature that stands out is the Self Washing Auto Empty Station. It's amazing how the DEEBOT T20 OMNI automatically cleans its mop pads and empties its dustbin. This not only saves me time but also ensures the robot is always ready for the next cleaning session. Moreover, its sleek white design blends seamlessly into my home decor. It's not just a cleaning device; it's almost like a modern piece of technology art that I'm proud to have on display. Lastly, the battery life is impressive. It easily covers my entire home on a single charge, and it intelligently returns to its dock when it needs to recharge.

Cleans everything very well. Specialty is mapping and house keeping mode. Loved it

It does it good job cleaning our floors. We have dogs which leave a mess, so I wanted something that helped free up my time to do other things. I also like the self cleaning function of the robot. My biggest issue is if the robot gets stuck, it changes the map of your house, causing the robot to not be able to locate the station. I am constantly have to restore the map. I have tried to eliminate obstacles, but it just seems to keep finding them. The App isn't the most user friendly, but I think I have it mostly figured out now.

I love it it’s easy to clean and works great! I recommend this

For the price, I’d suggest you find a different vacuum. It worked very well the first month, which is of course the manufacturer return window. Now it is such a pain to use I can’t return it. The maintenance on this is more work than doing the vacuuming and mopping myself. The water tanks are small so it can’t clean my living room without having to dump and change the water. The dust bag doesn’t properly empty so I have to do it myself after every use. It constantly gets stuck on a VERY low profile rug (a Ruggable rug, if you know them it’s super low). We tried mapping it so that it didn’t even vacuum it but the mapping is so horrible that it changes the map every time I use it, even if I clean all the sensors before starting. Because the mapping is so busted it sometimes skips whole rooms. Had an issue with the app where I couldn’t log in. If you can’t login you can’t use the vacuum. Contacted their customer service and they were HORRIBLE.

The complimentary mix of ease of use and effectiveness makes this vacuum/mop combo one of my favorite purchases of the year. I have used other robo vacuums in the past that have been less then effortless, but the deboot delivers everytime, leaving my flows clean and glowing! I will definitely be recommending this exceptional product to everyone I know.

Works really well. Setup is easy and it tracks a lot better than some of the older Shark Models and gets stuck less. Replacement parts are reasonably priced.

It is perfect. powerful, easy to use, great job in my tile. picks up dust and pet hair, I love the mop function.

2 years in still works like new. Perfect for cleaning. No streaks. No mess.

Picked up package it was heavy, when open could not belive it was huge with 2 tanks easy to change out. It mapped out my house I titled my rooms, set it to mop and vac. it does have its own command settings, I do it though Alexa. dies a excellent job. I have it clean the bathroom and kitchen daily, whole house twice a week, sometimes I ask it to clean a specific room on demand, goes to station, cleans its mop heads and empties trash. Just keep up on filling and empty waste water. order typical parts for on hand. on youtube has a company tech with tips and advice

I must say, going from an irobot to an unknown brand i was extremely nervous. And after doing extensive tesearch i came to 3 robots, the j9+, ecovacs T20 omni, and roborocks s8 pro ultra. I ultimately decided to toss roborock off the lost primarily due to the price tag. Initially i went with the j9+ combo. And after about 2 hours of fidgeting with it and having it clean once, i decided that it wasnt for me. After exchanging for the T20 i not only was blown away but i was left with shiny floors! With having 2 cats and being a medical student where im RARELY home let alone time to clean, i haven’t seen my floors shine in months. Safe to say after seeing this i went online bought ALL the accessories i could for it as its ecovacs 26 year anniversary and have sales on literally everything, which is why the T20 is $400 off!!! Get it while its on sale!!!! You wont regret it one bit!