Customer Ratings & Reviews

This thing is such a disappointment. It gets stuck on the thresholds between my rooms, even with the mop pads removed, even though they are no higher than the height they claim to be able to navigate. I measured! They are .75 inches high. It successfully makes its way over the threshold into my kitchen maybe 5% of the time. I’ve tried having it clean one room at a time, by carrying it over the thresholds, but it doesn’t accurately separate my rooms so it gets stuck on the threshold anyways. I’ve edited the map multiple times to redraw the lines between rooms (I have an open floor plan) but the line doesn’t actually land where you tell it to, so the stupid thing gets stuck on the threshold anyways. Tonight I used it for the first time in a couple of weeks because I’ve had work being done on my bathroom and the crew has been making a mess. I emptied the dirty water tank and added some of the Ecovacs brand cleaning solution to a fresh tank of water. Then I manually put it in my kitchen and added a virtual boundary for the threshold since the mapping hasn’t been working to avoid it. I instructed it to mop. After a few minutes I realized it was dry mopping the floor, the pads weren’t wet. I just carried it back to the living room, where the base is, thinking it needed to wash the pads and couldn't because of the virtual boundary. Started a new cleaning session just a couple feet away from the base and it started dry mopping again. I can’t believe I paid $700 for this thing. It folds up the edges of my ruggable when it vacuums, and is just not good at anything it does. So disappointing.

Amazing and very thorough. The mopping and vacuum together work amazing together.

Very good excellent have done nice job I really like

Love this Robot it keeps my house clean and so easy to use. Named mine Buddy’s Toy.

It’s a great vacuum and mop. No issues with it. Would definitely recommend

Working great I love the mopping it scrubs the floor as it vacuums.

Working great!!!! high quality product at a reasonable price

Purchased this product had it 3 days and had to send it in for repairs. Finally got it back. And even though I sent in a unit that was still brand new. With no scratches or damage. That is not what we got back. The unit is all scratched and looks like is used. I contacted the company about it and was basically told it wasn’t their issue and I would need to contact Best Buy and return it. My issue is Best Buy didn’t screw up eco acts did. I would not recommend buying this brand. Poor customer service and now I’m stuck with an ugly looking vacuum that is an eyesore now in my house.

This vacuum cleaner is an only bright spot in my life at this stage.

Great robot, the app sucks but its managable. 1234

I like how it works but I couldn't get the connection with my cell phone.

This robotic vacuum/mop is an amazing addition to our lives. Da Bot as it is affectionately known in our house has saved me a tremendous amount of time with keeping the house clean and dust free. Every time I empty the dirty water chamber I am so happy to know that I didn't have to do the work to make that water gross!

This is an amazing vacuum. The scheduled cleaning is a lifesaver.

I bought this on 3rd.for 399 And now it’s 279.i bought it online from bestbuy app. We went to bestbuy personally and ask for price match.they said it is bought from marketplace from our bestbuy app.so we cannot do price match. Then we went in bestbuy app and chat with customer support.they said to send screenshots and best thing is they never mention where to send and no option on chat window.now I feel so bad to purchase this only and wasted my money.after purchasing no one wants to take responsibility

Amazing vacuum working all the time with this vacuum

Good equipment work good like to use i am happy to best buy customer

I can’t believe I waited so long to get ones of these vacuums! We use it every single day and it’s fantastic. The setup is super simple. Goes from hardwood to carpet easily as well! Highly recommend.

this vacuum and mop robot works absolutely flawlessly throughout and the connectivity is flawless works well and has its own built in voice assistant

Just started using it and so far it's really good. I wish the app was a bit better in terms of experience but it's pretty good.

Love it. Great product, I typically buy some Lysol to put in the clean water tank and works well.