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Customer Ratings & Reviews

Your price for this item is $379.00
The comparable value price is $1,099.99

Customer reviews

Rating 4.3 out of 5 stars with 256 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the DEEBOT T20 OMNI for its powerful cleaning performance, ease of use, acceptable noise level, and impressive suction power and battery life. The robot's object detection capabilities are also well-received. However, some customers have expressed concerns about its navigation and mapping accuracy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 256 reviews
  • Rated 5 out of 5 stars

    Deebot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe I waited so long to get ones of these vacuums! We use it every single day and it’s fantastic. The setup is super simple. Goes from hardwood to carpet easily as well! Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EcoVac 2in1

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum bought it as a gift for my mom she loves it very convenient very cool she loves it!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    High price but low quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum skips all the important areas, and vacuums random places without going in order. It also keeps losing its location and never seems to be able to find its way back to the station. After 10 months it started just shutting down after it worked for 2-3 minutes and the lights indicating that the brush needs to be cleaned, which it has been clean already. It needs a lot of babysitting and restarting.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 5 out of 5 stars

    Ademir

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well with internet connection every time when we get home the floor I clean

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Very dissappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried used this product for 5 times since I bought it, hoping it would work as I have a pet which sheds. But unfortunately, it doesn't work. It keeps getting stuck saying brush entangled but when i check there is nothing entangled. When I put it down back it starts working again. I have stopped using this product as it needs baby sitting to make it work by lifting it each time it gets stuck (which happens very often). Very disappointed. I bought it thinking it will help me. But it seems it needs my help for it to run.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    but the suction is good and the mapping

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good design, the problem is that when cleaning the mops, the water stagnates below and the water starts to smell very bad, and I can't detect the stairs on the map and it falls.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So far so great!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just started using it and so far it's really good. I wish the app was a bit better in terms of experience but it's pretty good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good mop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good so far the vacuum is not as good as I wanted it to be but it doesn’t really really good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 dogs and 2 cats and this thing is a life saver!! Does require some maintenance, but overall saves me so much time throughout the week!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very efficient and save my time. I loved it!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product with absolutely awful app

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot and station work very well and I am very happy with them. The reason this is getting 3 stars instead of 5 is the app, which is just awful. It is unstable, slow, unintuitive and just all around badly designed. While the system can be setup for automatic scheduled cleaning, if you want to have it clean a different floor it is necessary to use the app which is beyond frustrating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Needs some app improvements

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App improvements and robot navigation improvements needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance vacuum

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had mine for 6 months and it works perfectly. Very customizable and efficient. 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best decision ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been such a sanity saver!! With two new puppies shedding more than expected its been a BIG help keeping on top of cleaning !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The machine of the future

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best machine ever, I’ll recommend to all my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Regret not getting earlier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 4 cats and no carpet. The combination of sweeping and mopping is a extreme timesaver.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot keeps on getting stuck.The main brush jammed up with dirt and hair for normal home use with no pets. After cleaning it, it kept on happening. After about 2 uses, the main roller bearings gave up. The design is not robust. A normal vaccum cleaner will do this job very easily. I will not recommend this.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 4 out of 5 stars

    Mostly Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job on hard surfaces. Carpets not so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DEEBOT T20

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best robot vacuum and mop! I use it everyday!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum has exceeded my expectations. I would recommend this item to everybody looking for a robot vacuum

    I would recommend this to a friend
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