Customer Ratings & Reviews

The big tanks was good. It malfunctioned and did a lot of circles and the same path. It did mop for as good as a robot can do would not trust it on carpet or rug, mopping pads did not go up high enough would not recommend. 

Great addition to my home! Leaves the floors spotless. The software is easy to use. I set the program and let the magic happen!

I love how this item works, it was super easy to set up, we had tried different settings but there is a lot to learn.

Great product. I love it. Excellent. Clean all the house. My house looks very clean.

This thing is such a disappointment. It gets stuck on the thresholds between my rooms, even with the mop pads removed, even though they are no higher than the height they claim to be able to navigate. I measured! They are .75 inches high. It successfully makes its way over the threshold into my kitchen maybe 5% of the time. I’ve tried having it clean one room at a time, by carrying it over the thresholds, but it doesn’t accurately separate my rooms so it gets stuck on the threshold anyways. I’ve edited the map multiple times to redraw the lines between rooms (I have an open floor plan) but the line doesn’t actually land where you tell it to, so the stupid thing gets stuck on the threshold anyways. Tonight I used it for the first time in a couple of weeks because I’ve had work being done on my bathroom and the crew has been making a mess. I emptied the dirty water tank and added some of the Ecovacs brand cleaning solution to a fresh tank of water. Then I manually put it in my kitchen and added a virtual boundary for the threshold since the mapping hasn’t been working to avoid it. I instructed it to mop. After a few minutes I realized it was dry mopping the floor, the pads weren’t wet. I just carried it back to the living room, where the base is, thinking it needed to wash the pads and couldn't because of the virtual boundary. Started a new cleaning session just a couple feet away from the base and it started dry mopping again. I can’t believe I paid $700 for this thing. It folds up the edges of my ruggable when it vacuums, and is just not good at anything it does. So disappointing.

Worked really well at the beginning but 3 months down the road the station has stopped its self cleaning feature and no longer mops. Have contacted ecovacs and they are fixing under 1 year warranty free of charge

Amazing and very thorough. The mopping and vacuum together work amazing together.

Love this Robot it keeps my house clean and so easy to use. Named mine Buddy’s Toy.

I love the options. Having a hard floor and matt in a room, it makes my life easier.

Very good excellent have done nice job I really like

It’s a great vacuum and mop. No issues with it. Would definitely recommend

Working great I love the mopping it scrubs the floor as it vacuums.

Working great!!!! high quality product at a reasonable price

Purchased this product had it 3 days and had to send it in for repairs. Finally got it back. And even though I sent in a unit that was still brand new. With no scratches or damage. That is not what we got back. The unit is all scratched and looks like is used. I contacted the company about it and was basically told it wasn’t their issue and I would need to contact Best Buy and return it. My issue is Best Buy didn’t screw up eco acts did. I would not recommend buying this brand. Poor customer service and now I’m stuck with an ugly looking vacuum that is an eyesore now in my house.

This vacuum cleaner is an only bright spot in my life at this stage.

Great investment on the vacuum robot I recommend it

Great robot, the app sucks but its managable. 1234

This robotic vacuum/mop is an amazing addition to our lives. Da Bot as it is affectionately known in our house has saved me a tremendous amount of time with keeping the house clean and dust free. Every time I empty the dirty water chamber I am so happy to know that I didn't have to do the work to make that water gross!

Ecovacs Deebot T20 Omni Review We’ve had a number of robot vacuums over the years, and it’s clear that this Deebot T20 Omni is not only far and away the best unit we’ve ever had; it’s clearly part of a generational leap in performance and usability. Robot vacuums have been limited historically by a range of issues including limited battery life, poor navigation (the unit gets lost or stuck), lack of obstacle avoidance (the unit attempts to eat socks and cables left lying around on the floor), limited software, and lack of actual cleaning performance. I’ve been using this T20 for over a week now and it’s safe to say that it addresses every single one of these issues and many more. It cleans well and has never once gotten lost or stuck despite the effects of two teens and their miscellaneous items spread around our home. Check out the included video for a real world demonstration of all of the above. Pros: - Vacuums and mops in one pass, intelligently lifting the mops when needed. - Actually gets floors clean - Outstanding navigation and obstacle avoidance – has never gotten lost in our home - Works in all lighting conditions - Base station handles the mop washing and dust emptying for you - Long run times - Excellent, flexible software for mapping and custom cleaning schedules - Great looking design and build quality - Relatively quiet Cons: - Sometimes struggles to get all dirt in tight corners - Voice assistant activation phrase also triggers our Google Home devices The base station automatically empties the dustbin, charges the bot, and wets and washes the mops with hot water. No user intervention is required other than periodically emptying the dirty water tank, topping up the clean water, and emptying the dust bag. The bag should last many weeks for the typical home. I’ve never yet managed to deplete the battery, even with 1 hour plus vacuuming and mopping sessions, but if you do, the bot will return to top up and then resume where it left off. This is the first vacuum I’ve tried with combined mopping and vacuuming, and it handles this brilliantly with powerful rotating mops that automatically lift off the floor any time the machine crosses on to carpet or rungs. This allows you to clean the entire floor while intelligently switching between mopping and vacuuming. Furthermore, the mopping actually works really well for regular cleaning and the unit returns to its base every so often to washing the mops automatically in hot water. When you first set up the T20, there’s a “quick mapping” option which builds a map of your home without actually needing to clean the entire floor. The process is fast, and sufficiently accurate to build a map with individual rooms laid out. If you don’t like the default setup of rooms, it’s easy to divide, join, and rename areas to get it just the way you need it. Virtual boundaries and no-go rectangular zones can be easily added to the map. One the map is set up, navigation is outstanding. The unit will occasionally appear a little confused, rotating a few times in a single area, but it has never once gotten lost or stuck and the overall cleaning pattern is both thorough and efficient. Obstacle avoidance, while not perfect, is also excellent. The unit does a great job detecting and avoiding socks, shoes, and even cables. Also, it’s not camera based and works just fine in low light. The software takes a little getting used to, but the functionality is outstanding. You can create incredibly flexible cleaning schedules that perform mopping, vacuuming, or both, selectively to different areas with different suction strength and with a determined cleaning order. The schedules have been reliable and I’ve never lost connection to the bot or the app. It’s also easy to do ad hoc cleaning from within the app or using the built-in Google Home or Alexa integration. Natural language is supported, so you can easily ask the unit to vacuum and mop the kitchen, for example. The T20 also has a built-in voice assistant Yiko and you can issue voice commands directly to the device by saying “OK Yiko”. The same natural language capabilities apply. The only issue here is that for some reason the “OK Yiko” activation phrase also triggers my Google Home units, which is not ideal. Conclusion To say that we love this little guy is a gross understatement. The generational improvements in the T20 mean that we can actually rely on this unit to keep our floors clean each day without worrying about it getting stuck and without needing to pick up everything and rearrange furniture first. It truly accomplishes its aim of being a housekeeping assistant that gives you back hours of your life without taking them back again in micromanagement and frustration. Highly recommended!

This is an amazing vacuum. The scheduled cleaning is a lifesaver.