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Customer Ratings & Reviews

Your price for this item is $399.00
The comparable value price is $494.99

Customer reviews

Rating 4.3 out of 5 stars with 268 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-268 of 268 reviews
  • Rated 5 out of 5 stars

    they are great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great every day I am more surprised by the performance of each device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, helps keep the house clean with minimal effort on my part!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Vacuum robot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Vacuum robot, help me to save time and clean my floor well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy! Its time saving and i encourage everyonr to buy it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Ecovac Deebot T10

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot died a year and half after purchasing from Best Buy . Customer service claimed it didnt have the parts to repair it . I would be notifed via email when they have parts to repair this model . So basically its waste money . Stay with a reputable brand . Even if there was an extended warranty . They dnt have the Parts ? As per ecovac rep.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 1 out of 5 stars

    Not great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a couple months. Then started glitching out. Contacted Ecovac customer service. They had me do a million things to it, then told me to box up the whole thing myself and send it back to them. I could not do that. Not great customer care.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 1 out of 5 stars

    Avoid Evovacs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecovacs doesn't inadequate product support and does not provide continuous software updates to fix issues unless its critical.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 1 out of 5 stars

    Trouble connecting to Wi-Fi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two weeks, it stopped working.. I cannot connect to the Wi-Fi

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.

      Best Regards,
      ECOVACS Customer Care ecovacs