Customer Ratings & Reviews
- Model:
- OZMOT20M
- |
- SKU:
- 6557005
Customer reviews
Rating 4.3 out of 5 stars with 263 reviews
(263 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the DEEBOT T20 OMNI for its powerful cleaning performance, ease of use, acceptable noise level, and impressive suction power and battery life. The robot's object detection capabilities are also well-received. However, some customers have expressed concerns about its navigation and mapping accuracy.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not great customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a couple months. Then started glitching out. Contacted Ecovac customer service. They had me do a million things to it, then told me to box up the whole thing myself and send it back to them. I could not do that. Not great customer care.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care
Rated 1 out of 5 stars
Avoid Evovacs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ecovacs doesn't inadequate product support and does not provide continuous software updates to fix issues unless its critical.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care
Rated 1 out of 5 stars
Trouble connecting to Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks, it stopped working.. I cannot connect to the Wi-Fi
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.
Best Regards,
ECOVACS Customer Care






