Tech the Halls 24-Hour Flash SaleLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $219.99
Clearance
The comparable value price is $1,099.99

Customer reviews

Rating 4.3 out of 5 stars with 263 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the DEEBOT T20 OMNI for its powerful cleaning performance, ease of use, acceptable noise level, and impressive suction power and battery life. The robot's object detection capabilities are also well-received. However, some customers have expressed concerns about its navigation and mapping accuracy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-263 of 263 reviews
  • Rated 1 out of 5 stars

    Not great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a couple months. Then started glitching out. Contacted Ecovac customer service. They had me do a million things to it, then told me to box up the whole thing myself and send it back to them. I could not do that. Not great customer care.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 1 out of 5 stars

    Avoid Evovacs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecovacs doesn't inadequate product support and does not provide continuous software updates to fix issues unless its critical.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 1 out of 5 stars

    Trouble connecting to Wi-Fi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two weeks, it stopped working.. I cannot connect to the Wi-Fi

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at customerservice@ecovacs.com.

      Best Regards,
      ECOVACS Customer Care ecovacs