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Customer Ratings & Reviews

Your price for this item is $620.99
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The comparable value price is $1,549.99

Customer reviews

Rating 4.2 out of 5 stars with 389 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the DEEBOT X1 OMNI's mopping capabilities, mapping, and vacuum performance. The robot is also praised for its ease of use, quiet operation, and auto-empty feature. However, some customers have expressed concerns about the battery life, app functionality, connectivity issues, and obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 389 reviews
  • Rated 5 out of 5 stars

    Expensive but worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This deebot is amazing. I have owned most of the major robot vacuum brand and this exceeds all of them. It doesn't just bumb into things and get stuck all the time. It a technology is great.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 2 out of 5 stars

    To expensive for not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t pick up cheerios unless I crunch them down. Runs over wires and misses a lot when vacuuming. The mopping is pretty good but that’s it. The app has a huge bug that doesn’t allow you to customize the map.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 1 out of 5 stars

    Horrible!! Do not buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk, I’ve had my vacuum for a month and it has stopped charging!!! Ver unhappy with this purchase. Now I’m stuck paying for a 1,100 vacuum that doesn’t work.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact our Customer Service Support Center and we’ll be happy to help get the robot back up and running the way it should be.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Mops real good!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! It make simple and ez to setup can’t complain work good for now let’s c what will happen on the future build quality pretty good hope it last long :-)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy from best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this - also I didn’t realize they only gave 15 days to return. It broke after that and they said they will exchange but not return - I don’t want the product because it’s garbage but they are making me new the trash

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      We're sorry to hear that you are not happy with your X1 OMNI purchase. Please reach out to our customer support team at customerservice@ecovacs.com so we can assist you find a solution to your issue/s. Thanks! ecovacs

  • Pros mentioned:
    Mapping, Mopping, Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Smartest "Smart" Device In Our Home!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I’ve had the opportunity to try several robot vacuums, but nothing has come close to the ECOVACS Robotics DEEBOT X1 OMNI Robot Vacuum & Mop. This unit offers so many features and outperforms all previous units and it also includes a mop feature! What’s in the box: - DEEBOT X1 OMNI vacuum and mop robot - OMNI auto-emptying and auto-cleaning station - Extra dust bag - Extra pair of mopping pads - Cleaning brush - User manual When it arrived the size of the box was a little surprising, I was nervous about how big this robot might be. Once unboxed, it is actually a very manageable size for our home. We have a perfect spot in our family room for the base unit which provides access to all the hardwood and tile flooring on the main level. Setup: There are extensive instructions included (user manual) that are easy to follow and made the initial setup a breeze. Ecovacs has done an amazing job of simplifying the setup process for the non-technical user. Both the Deebot (vacuum) and the Omni station (base – instructions attached) require setup. The base needs to be plugged in and the clean water tank filled. The DEEBOT should be fully charged before initial use. The side brushes and mop pads can be installed at this point or left off for initial mapping of the required spaces. Once the area is mapped a 2D or 3D map is available, rooms can be identified, and zones can be setup and customized as desired. There are numerous settings available based on user preferences. Cleaning: The DEEBOT X1 simply outperforms any previous robot vacuums I have owned. The unit runs quietly, and the mopping performance far exceeded my expectations. We have a small dog that keeps us on our toes in terms of cleaning the hardwood and tile flooring and it’s now a snap. We get approximately 3-4 cleanings out of a tank and the clean up between uses is very manageable. Pros: - Easy to set up and use - ECOVACS app is user friendly and packed with features - Cleaning capabilities of the mopping function are outstanding - Great build quality and design of vacuum and base unit - Very quiet and mostly self-sufficient - Video feature – we are on the road quite often and have used this feature for checking on our home while away Cons: - The base unit works in our home, but could see it being large for smaller spaces Overall: The ECOVACS Robotics DEEBOT X1 OMNI Robot Vacuum & Mop is a top-quality product packed with valuable and user-friendly features. It’s probably the smartest “smart” device we own but is a breeze to setup and operate. I would recommend this unit to anyone looking for a robot vacuum with mopping capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my personal maid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a wonderful help this little robot is to my daily housework. I feel like I have my own personal maid helping me out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really does wonders it works so good it amazing. Cleans my whole house in about ans hour and 3o min!!!! Its amazing i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well for mop feature.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok, saves a lot on mopping. Voice control is still a little iffy! Hope it will have longivity, so far does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the Line, The only that would is bad that you dont how much water the robot has or if has pick up water

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Device. Does what is expected very effectively. Recognizes objects in front of it very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YOKI

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my YOKI. Smart, intuitive and always learning. Like that I can control remotely, and place holds on any area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hard to get hooked up to our wireless internet but once that was done it has been working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaner. Love the mopping function. Has separate easy empty container for the dirty water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great. Keeps floors clean. Your able to set a cleaning schedule and just let it run at night

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping, Vacuum
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Premiere Robo Vac That Acts Like It

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, let's get this out of the way: This vacuum is EXPENSIVE. But with that expense, you get so much. 1) It has configurable levels of suction power and this came in handy for some more difficult jobs. 2) The tech! Oh, the technology is fantastic. It homes perfectly. It mapped my floor's layout pretty accurately. It has cameras that allow you to see what it's doing. It can tell the difference between regular floors and carpeting (and updated the map accordingly). It gives live updates of where it is. 3) Once the vacuum is done with its job, it returns to home where it then sucks the dirt into a vacuum bag stored in the home base. This allows the robot to actually handle more capacity before you have to empty it. 4) Mopping. Yes, it even mops. And when it's done, it returns to the base, cleans its mop pads and replaces the dirty water. 5) Easy to empty. The vacuum bag and water tanks are easy to access. I only tried one mop job, and it was OK. It didn't do well on tougher jobs, and the vacuum had some problems with some debris tucked in tight corners. But otherwise it did a fantastic job. The companion software was also pretty good. I can even move the robot around, without vacuuming anything, via remote control - and honestly, I really like the camera function. I was upstairs and could watch as it moved about the living room. This will come in handy when I'm out of town. Plus you can schedule regular cleaning jobs. The home base is pretty big, although not as monstrous as I thought it would be from the pictures. But is also holds clean and dirty water tanks, a vacuum bag, and some storage space for accessories. Again, despite the cost, this robot vac might just be what you're looking for. Seriously, it's put together well, works well, and it really seems like the manufacturer thought through what this product should do. I love it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst decision i ever made! Great in the beginning and almost a year later - total junk! So dissapointing.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 3 out of 5 stars

    wet floors

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good. one of the best techs. Though I was a bit disappointed with it moping. my timed floor was left with water on it I just saved my self from slipping and falling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does an excellent job. Quiet. Maintenance free. Best purchase we have made for robot floor cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robo vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has done wonders for my house with 3 animals. No more hair all over my floors!

    I would recommend this to a friend