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Customer reviews

Rating 4.7 out of 5 stars with 3136 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 3,136 reviews
  • Rated 3 out of 5 stars

    WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to get them to sync up. Gave up after a couple of hours. Very limited instructions.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Eero

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and does exactly what is needed. No issues to note

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great range. Would purchase again if needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Was great until not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install, and did its job. However, after 2 weeks the router stopped functioning even though my ISP had no outages. It continued to display a red LED and troubleshooting did not resolve the problem. I will be returning this router.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I had no idea WiFi could be so fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to setup and now my TV doesn’t buffer midshow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, my Wi-Fi has never worked better or faster

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to set up. Works great! Super fast speeds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and now I have wifi throughout the house.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These seem to be weak Wi-Fi routers. I have a long and narrow ranch house, and I need in certain cases for these to be able to reliably transmit a signal as far as 35-40 feet. In some cases they lost contact at just 25. They work if you place one the next room over, but I don’t want to buy 9 of these, and even one room over I’m told I’m optimizing for range and not performance.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best WiFi mesh system in the market to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great signal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great signal and it doesn't interfere wit my ax3000

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero 5*****

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extends Wifi very well. I would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful.....................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Re-posting on the dual unit. Horrible! I would never recommend eero products. We had issues from day one. We initially had our main cable wire go out from a storm. Xfinity came and fixed it and we still had issues and it was recommended that we get a new modem and router. We went to Best Buy and bought a dual eero pack and Netgear modem. Went home and did not get the speed as expected. Long story short and 4 visits from Xfinity and $100.00 in service fees, we were told it was the eero's. I went and purchased this additional one to "strengthen" the signal upstairs and still with 1GB service from Xfinity, we are only receiving 20 mbs for download and 18 for upload. After 4 hours, we still have yet to be reimbursed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unhappy with the drops this device does within

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am struggling with these eeros! They’ve been a nightmare at odd times of the day! I bought these to help me keep my network devices connected as well as my WiFi service to my phone and all the dropped calls , adding these eeros was supposed to fix it, it didn’t, I may return them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Displeased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to set up. Too much online (over and over) and then download of different apps when the first doesn't work. In the end directions were to update iPhone that I purchased in 2023 in order for app to work properly.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi EthelC. Thank you for providing feedback about your experience with the eero 6+ router. I’m sorry to hear that you had issues during the setup process. It's good practice to make sure your iPhone has completed the latest software updates before installing new apps to ensure better compatibility. Once your iOS has been updated, here’s how to get your eero network online: 1. Download the eero app for iOS on a phone or tablet with an internet connection. 2. Create an eero account or log in with your existing Amazon account information. 3. Unplug your old modem and router from power. 4. Connect your eero router to your modem using the included Ethernet cable. 5. Plug your eero router into an available power outlet, then reconnect your modem to power. If your modem is built into your current router, then you’ll connect the eero router to one of the Ethernet ports on your existing router. 6. Continue following the prompts in the app to set up your network. If you need any assistance during the setup process, please reach out directly to eero customer support at (877) 659-2347. Have a great day! AmazonDevices

  • Rated 4 out of 5 stars

    Great mesh wifi. Doesn' cure poor internet servic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy connection. The only way it would be better would be to have a better internet. I would recommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Content filters don't work at all

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Content filters do not work at all. Even with the filters on, I can still access websites that should be restricted. This router as a content filter is worthless. As a general internet router, it works fine. Setup is easy and the range is decent.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    These do nothing to improve internet access

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not sure what that’s happened to Internet access these days but I’m told you need to buy these things so that you can get The Internet that you’re actually paying someone else for! We purchased these and set them up exactly as directed but they don’t help even a little bit! Don’t waste your money! We actually should have a gig of Internet but most rooms in our house get very little Internet if any and nothing changes when you hook these up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product not compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the product was not compatible with our internet service. The salesperson assured us otherwise. The other issue is that directions were online and very difficult to follow especially for us elderly. Geek squad would be too expensive to assist us.

    No, I would not recommend this to a friend