Customer Ratings & Reviews
- Model:
- R010111
- SKU:
- 10116427
Rating by feature
- Setup
Rating 4.8 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
to a friend
Eer0 6+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Signal is not stable. Ping is too high and not getting close to 1g speed
No, I would not recommend this to a friendNot the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made this purchase at the end of Feb 2024 so at first everything was going great Speed great and each eero comes with 2 ports. Then with out me changing a thing all my devices start dropping internet all at once for 1-2 minutes numerous times a day. I call my service provider them can't find anything in that shows the internet is the problem. Then I call customer Service 3 times to try and see why all my devices are losing connection the reason is unknown so I go buy a different products and nothing is dropping as of right now. I will add more in a month and let you know how it's going
No, I would not recommend this to a friendexcellent mesh network router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this router to join my existing mesh network consist of one EERO 6+ pro and one EERO 6+. It was effortless to add this router to the existing mesh network and the entire mesh network performs flawlessly. Use ethernet as backbone and the wifi speed is about 659MB on a Gb fiber internet connection.
I would recommend this to a friendDon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions for installing are poor. I have a Spectrum internet and modem. I had to piggyback eero system off of old netgear router.
No, I would not recommend this to a friendNegative review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why, but it did not work for me at all will be returning.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear TiffanyG,
Thank you for sharing your feedback about the eero 6+ mesh system, and we sincerely apologize that it didn't work for you. We understand how frustrating it is to set up a new Wi-Fi system only to have it not function as expected.
While we respect your decision to return the product, we want to mention that some common setup issues can often be resolved:
Common solutions that may help:
Ensure the main eero unit is connected directly to your modem with an ethernet cable
Try placing the eero units in different locations (avoid placing near large metal objects or in enclosed spaces)
Make sure you're using the latest version of the eero app for setup
Restart both your modem and eero units during setup
Contact your internet service provider to ensure there are no compatibility issues
If you'd like to give it another try before returning, eero's customer support team at 1-877-659-2347 can walk you through troubleshooting steps specific to your setup. They're very helpful and may be able to identify what went wrong.
We appreciate you taking the time to share your experience, and we hope you find a Wi-Fi solution that works perfectly for your home.
Not happy with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi has to be reset constantly. This is something my old WiFi did not require. I would not recommend this product
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi User165521. Thank you for your feedback on the eero 6+ system. I’m sorry to hear that you’ve repeatedly had to reset your system. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!
Works well enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a mesh system from a terrible parent company, this is the lesser of 2 evils.
I would recommend this to a friendOverpriced and not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way over priced and it doesn't work as good as advertised a normal router does the same thing
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JasonH, I’m sorry to hear the eero 6+ has not met your expectations. Performance can sometimes improve by optimizing placement, ensuring the router is centrally located, and checking for the latest software updates in the eero app. If you haven’t tried those steps yet, they may help strengthen coverage and consistency. If these steps do not improve performance, I recommend contacting eero customer support at 1 (877) 659-2347, so a specialist can assist further. I appreciate your feedback and hope you have a great day!
Dramatic improvement over orignal Eero
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an old Eero mesh and wifi performance more than doubled on devices capable of WIFI6. The upgrade process takes longer than I thought it would, and required 2 tries to get the gateway unit running. Once they were all setup the performance increase was dramatic.
I would recommend this to a friendThese work great, easy to setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easy to setup and give great coverage. Cameras, doorbell, and tv much more responsive. Big improvement over the Linksys WHW03 repeaters they replaced. In fairness to Linksys, those are a few years old and had lower specs, so not really apples to apples.
I would recommend this to a friendThis solved my issue with dead spots
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh network is fantastic. My verizon router wasn't reaching the far end of the house on either floor. I put 2 of these on the first floor and one on the second floor and it works great. Seamless handoff as you go from one end of the house to the other.
I would recommend this to a friendEasiest to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely user friendly, however it is struggled to see any speed faster than 200mbs
No, I would not recommend this to a friendNice unit - good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house is 2 floors 2110 square feet - the mesh seems to be helping so far
I would recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to begin. First of all, the app is not useful for configuration unless you buy their subscription (eero Plus). Second, the I've had 2 of their power adapters fail within 2 months. They're $25 each. Third, I get frequent "Communication Error" when gaming and have to hard connect via ethernet to game. Fourth, when hard connected via Ethernet the upload speed is horrendous (3 MBps vs 20 MBps wireless). Never again. Changing to another brand as I don't want to hassle with constant returns.
No, I would not recommend this to a friendOk product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For small house it’s okay - if too many devices then observed slowness
No, I would not recommend this to a friendEERO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the eero 6+, with a claim of 4,500 sq ft. My house is 1,553 sq ft. I still have dead spots with occasional iPhone connectivity issues. Dissatisfied
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi GButler. Thank you for reaching out. I am sorry to hear about the issues you’re having with the eero 6+ system. Here are some tips that may remedy your range issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Won't work without internet
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stops working when you lose internet. You have to pay a subscription fee to keep it working when Internet is down. So if you are interested in true home network even without internet, this is not for you. Got rid of mine as soon as i realized that, saddly was unable to return as i had foolishly already thrown away the boxes. Just go buy another brand all together.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DanC. Thank you for providing feedback regarding your experience with the eero 6+ router. eero routers support LAN persistence during internet outages. Be advised that during an internet outage, the app will show that the eeros are offline due to lack of connection to the eero servers. Although the app will show offline, your devices should still be connected to the eero system for LAN communication. If you’re experiencing LAN persistence issues during an internet outage, contact eero customer service so they can look into the issue. They can be reached at (877) 659-2347. I hope this helps. Have a great day!
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very nicely. The Best Buy Geek Squad hooked it up for us.
I would recommend this to a friendreview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not improved my internet. I don't know why I'm having so much trouble.
No, I would not recommend this to a friendNot what I was expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 1 Gig internet, can get the full one gig from wired to the main eero but the wifi from the beacons is weak.
I would recommend this to a friend