Customer Ratings & Reviews
- Model:
- R010111
- SKU:
- 10116427
Rating by feature
- Setup
Rating 4.8 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
to a friend
Just okay
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. I’m having issue with latency and calls dropping one on Wi-Fi calling. Their support has tried to troubleshoot, but so far no solutions.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello AmandaT! Thank you for your feedback on the eero 6+ (1-pack). I'm sorry to hear you're experiencing latency issues and dropped calls with WiFi calling, and I understand how frustrating this must be, especially when support hasn't yet resolved the problem. WiFi calling requires consistent, stable connectivity with minimal latency and packet loss, so issues in this area can significantly impact call quality. Here are comprehensive troubleshooting strategies specifically targeting WiFi calling performance that may help resolve your connectivity challenges: 1. Ensure your phone is positioned relatively close to the eero unit when making WiFi calls, as distance and obstacles can affect signal quality. Check that your phone's WiFi calling feature is properly configured in your device settings and that your carrier supports WiFi calling on your plan. Verify that your phone is connecting to the 5GHz band when near the eero for better performance, though the eero handles this automatically through band steering. 2. If multiple devices are streaming, downloading, or using bandwidth-intensive applications simultaneously, this can cause latency spikes and dropped connections. Try making calls during periods of lower network activity to determine if congestion is contributing to the issue. Monitor which devices are connected through the eero app and consider temporarily disconnecting non-essential devices during important calls. 3. Restart your eero 6+ by unplugging it for 30 seconds, then plugging it back in. This can resolve temporary connectivity issues. Ensure your eero is running the latest firmware through the eero app, as updates often include performance improvements and bug fixes. Try forgetting and reconnecting to your WiFi network on your phone to establish a fresh connection. Check if other devices experience similar connectivity issues to determine if the problem is device-specific or network-wide. 4. Some carriers have specific requirements or settings for optimal WiFi calling performance. Check with your mobile carrier to ensure there are no account-level restrictions or configuration requirements. Verify that your phone's software is up to date, as carrier updates often include improvements to WiFi calling functionality. Should the issue continue, reach out to eero support and provide details about when the drops occur (time of day, specific locations in your home, during high network usage, etc.). This information will help them diagnose whether the issue is related to network configuration, coverage limitations, or potentially a hardware concern that might warrant a replacement. I hope these suggestions help improve your WiFi calling experience. Thank you for sharing your feedback and for your patience as you work toward a resolution!
Ok but expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far has worked well with minimal issues. The set up was easy.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the mesh, super easy-to-use and set up and the range is great
I would recommend this to a friendeero 6+
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment we have made in a long time. Fastest internet and now I have service super fast upstairs.
I would recommend this to a friendWorth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in my 2400 sq fit apartment. Why pay to rent when I can own them.
I would recommend this to a friendExcellent experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a tech for an isp, I wish we had equipment this easy. Though I might be out of a job if we did. So far it has been the easiest of set ups with the app, and has performed above all my expectations. Highly advise this device for anyone want a good blanket coverage of wifi and blazing fast response times. Though I think my favorite little feature was the easy pause of the 5 ghz band so I could add all my smart bulbs and cameras without having to reset all my wifi settings. This really helped as I have about 40 bulbs and cameras.
I would recommend this to a friendNew eero router install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were experiencing many resets and drops on our old router With the installation of the new eero 6+ we have not had any drops or lost service since and have complete coverage of our whole house
I would recommend this to a friendFinally something simple pt 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this along with my cable modem. I had been out of the game for awhile and had never heard of this company or the mesh system. I was going to buy the brand I was familiar with, but David at Best Buy steered me over to this router. I am glad he did. This was so simple to setup. I was up and running in no time. I have a 1300 sq ft home and have a great signal throughout. I have zero complaints.
I would recommend this to a friendWorks as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and wotks great. I would definitely recommend.
I would recommend this to a friendEero 6+ buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it was fairly simple to set up. Although, we had to reconnect 25 devices with the new the new network. Also, eventually the mesh network will pay for itself since we were able to stop leasing three plooms...so far so good.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great performance and fast speeds! Spreads around the house nice also!
I would recommend this to a friendErro 6+ Very Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old eero system with eero 6+ better range area runs seamlessly, easy set up, not too tech savvy
I would recommend this to a friendExtending my internet!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy it was to set up and connect! Very fast internet where I need it the most!!
I would recommend this to a friendEasy, fast, reliable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup. Decent speeds. No dead zones. I get around 270mbs at the furthest extents of the house.
I would recommend this to a friendGood Value for Mesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and mesh is the way to go to ensure wifi coverage where you may have previously had dead spots for wifi coverage.
I would recommend this to a friendFast, Reliable, Easy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent coverage and speeds plus easy to install.
I would recommend this to a friendSome drawbacks, but a solid WiFi solution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best overall solutions for getting wifi in a home with multiple floors. Setup is smooth and the packaging is nearly all recyclable. Primary drawback is eero's firmware which does some unintuitive behaviors: sometimes I'll be on the third floor and I'll see on the eero app that my Apple TV connected to the basement eero instead of the one 10 feet away. The other drawback is eero nickel-and-diming for features every other router has such as usage stats and security. Keep in mind Amazon owns eero and you have no option to opt out of eero's data collection. They insist it is only use to improve the service, but its something to be aware of.
I would recommend this to a friendGood value and coverage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and good coverage. App puts a notification dot on the icon and I never can find one.
I would recommend this to a friendEERO is the way to go.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older EERO system in my old house. I upgraded to the new system in my new house. The older system worked great in a very large home. The new home had the same equipment transferred from the previous home, with a Ring video security system added in. The new EERO system works flawlessly. The best thing to say about is its practically invisible. I mean it works and you never have to do anything with it. It just works flawlessly.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected and extends the internet to all corners of our 2000 sq ft house.
I would recommend this to a friend