Customer Ratings & Reviews
- Model:
- N010111
- SKU:
- 10314955
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
to a friend
Spotty and unreliable router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly first 2 months, but now wifi cuts out randomly for a couple minutes, making streaming videos or teleconferencing impossible. Router was placed in cool/dark area, so heat exposure is not the issue. Contacted internet service provider as well, and they found no service interruptions on their end.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Victoria. I am sorry to hear about the issues you’ve been having with the eero 6 router. Sometimes power cycling your eero can resolve connectivity issues. You can do this by unplugging and replugging it. Once you’ve plugged it back into power, wait for your eero to boot back up. This should take about 2 minutes. If the WiFi cuts out after the eero restart, notate the time of the outage and reach out to eero customer support for further troubleshooting steps. They can be reached at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
Wasn't necessary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not the problem with my Wi-Fi didn't need it aa
No, I would not recommend this to a friendNo change since last time.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok not really what I wanted though. Little to no improvement over last generation.
I would recommend this to a friendNot for us
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did help with our wi fi. It may just be where we live since friends have it and love it
No, I would not recommend this to a friendNo Ma’m No Sir
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a fan of this I just assumed it would work. I had purchased a long time ago through RCN. This is a no go for me.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JuanitaB, Im so sorry to hear that your eero 6 system is not meeting your expectations. Ive attached a link to our setup instructional video and text instructions found on our website. If you have any additional questions or troubleshooting requests please call eero support with the phone number below. I hope you are able to resolve the issue, thank you for your feedback.
https://support.eero.com/hc/en-us/articles/207937603-How-do-I-set-up-eero
(877) 659-2347
Unhappy Paul
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not connect to my network. Called Geek Squad and were absolutely no help. Called EERO support and still no success. Then call ISP, they were the most helpful but still could not connect. Product was returned.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi PaulS. Thank you for your feedback on the eero 6 router. I’m sorry to hear that you had issues during the setup process. Here’s how to get your eero network online: 1. Download the eero app for iOS or Andriod on a phone or tablet with an internet connection. 2. Create an eero account or log in with your existing Amazon account information. 3. Unplug your old modem and router from power. 4. Connect your eero router to your modem using the included Ethernet cable. 5. Plug your eero router into an available power outlet, then reconnect your modem to power. If your modem is built into your current router, then you’ll connect the eero router to one of the Ethernet ports on your existing router. I hope this helps. Have a great day!
Worthless Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I downloaded the app but am unable to create an account. Thus, I cannot get set-up instructions and cannot get the system to work properly. Why can't they put instructions in the box. Thus product is worthless.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi TomM. Thank you for reaching out. I am sorry to hear about the issues you are having setting up an eero account. To begin setting up your new eero network, you will need to get logged In. You can either log in using your Amazon Account information, or you can make an eero account. You will need to enter your phone number and email address. By default, we’ll send a verification code to your phone number. Enter this code on the verification screen of the app to create your account. Once logged in, the app will walk you through setup. This makes a seamless setup experience. If you are still having trouble creating an account or signing in, please reach out to eero customer support. They are available Monday–Sunday 6:00 am – 8:00 pm PT. You can reach them at 877-659-2347. Hope this helps and have a great day!
Wrong application, salesperson needs training
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was not for the application I needed. Sales person needs training.
No, I would not recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright, is white and supports Wifi 6 devices.
No, I would not recommend this to a friendDoesn't work with Spectrum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you live in Carrollton, Texas and have Spectrum as your internet provider, don't get this router. At first, it was cool, set up wasn't too bad. But the reason for the rating is because the app says the wifi can handle 4k streaming and facetime at the same time. That's CAP don't let it fool you. I was gaming online at 1080p and while my girlfriend was on FaceTime with her mom, my game would lag to a point of being unplayable. I never had this issue until I installed the router. Once I went back to the router I used prior, I never had any issues. So to recap, don't get this router if you are in Carrollton, TX and use spectrum as your internet provider.
No, I would not recommend this to a friendNot so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had intended to get a traditional router, but an associate convinced me that the new mesh technology would be better. I wish I would have just gotten a router. It would have been better.
No, I would not recommend this to a friendEero doesn't work with Ring doorbells.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this eero wifi extender because my Ring doorbell wasn't working properly and I was told it was probably because of poor signal. There has been absolutely no improvement. From what I am reading online now, Ring products are really not compatible with eero. I know this is not Best Buy's fault but your sales staff should be aware of this problem. I would have been better off putting the cost of this extender towards different router or different camera doorbell.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Dissatisfied. I’m sorry to hear that you’ve been having trouble with the eero 6 router. If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TVs, games consoles, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors. A 2-pack eero system should solve your signal issue. This would allow you to place one next to your modem, and the other eero closer to your doorbell. I hope this helps. Have a great day!
This was returned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I needed a booster, I guess I would use this in an area that needed it, and only turn it on when I needed it. But I don't need a booster, and it just slowed my whole network down having it connected.
No, I would not recommend this to a friendnot worth the trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible not good at all, hard to use cant use only one need 2 or 3
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi CarlosD. Thank you for providing feedback about your experience with the eero 6 router. I am sorry to hear about your dissatisfaction. Each eero router provides coverage up to 1,500 sq. ft. Depending on the layout of your home and the materials used in its construction, more eeros could be needed.
Eero6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get a connection. Paying for 1 gig and getting about 22mbps. Eero app states I’m receiving 900+ but WiFi is getting 22mbps and I’m in a small apartment. Also my son hardwired into the eero and getting only 101mbps and lower. Regular routers seem to be the way to go
No, I would not recommend this to a friendThey do not last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last two that i purchased lasted about 13 months, warranty is 12 month, Netgrear was a much better routers.
No, I would not recommend this to a friendEero router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works so much better than the router I was using. My apps download faster now
I would recommend this to a friendImproved our internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had dead zones in our home. This was the solution. Simple to set up!
I would recommend this to a friendFinally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking around for a good extender and this thing does the trick!
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eero user for years love their products, love this even more
I would recommend this to a friend