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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3227 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the product's ease of use, overall performance, speed, and improved Wi-Fi coverage, range, and signal strength, along with its easy setup. The system effectively addresses common issues such as buffering, lag, and dead spots, significantly enhancing the user experience. However, some customers have expressed concerns regarding its compatibility with certain new devices and its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 3,227 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We get the internet fast right away. Really easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Works well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was exactly what we needed to fix spotty internet in a 3200 square foot home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    WiFi upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Nest Wireless Mesh with the Eero and my wireless speeds jumped significantly. Placed Eeros where I needed cabled connections instead of running cable. Hooked up devices to the Eeros. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Eero was set up by Geek Squad; Daniel he did a fantastic job in making sure all the tvs, computers, laptops, and all other equipment that requires the internet. We appreciate the Geek Squad especially Daniel he does a fantastic job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best for Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurrah, it did the deal and I am reconnected as should be. Techie was cool and did his job professionally and made sure I understood how to use or ask questions if problems arose. No problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AX3000 Dual-Band Mesh Wi-Fi 6 System

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having problems with our Wi-Fi, this was suggested as the right fix, and it is. It has worked perfectly since the Geek Squad installation. We needed to access our new GENERAC generator via Wi-Fi and this was the perfect fix / upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, would definitely recommend this system. Only problem is booster in garage will not stay sticking to the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Eero 6+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy set up and I'm not technical. Did need to call my internet carrier as my router and modem are a combo. In that case they needed to put it in bridge mode. Until I read up on that I had no idea what that was. I did reach out to the eero support and they helped me too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, and you can’t beat Eero customer service

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Eero 5 Pro vs eero 6+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before purchasing the Eero 6+ I used the Eero 5 (eero Pro).I hoped to have an increase in speed throughout my home using the newer model (also upgraded from 100 mbps to Gigabite ISP). It did not increase the speed through my home. I still call eero help line in the hope speed fix will enhance. Nonetheless, I like my eero 6+, only wish I had better uniformity in speed throughout home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these hoping they would be a better option for my home than the Google Nest Mesh System I was using. Let me say 1st, I love how user friendly the Google Nest is and how compatible it is with other devices in my home (same platform, etc.). I think that is what I miss the most. Eero does seem to work faster, but I think I need 4 pods in addition to the 3 that are included. With 2600 sq. ft., Google covered by home, but was not as fast. Eero is fast, but doesn't completely cover my home. Now I am forced to spend more money on another eero to gain coverage.

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello ChristaH! Thank you for your feedback on the eero 6+ system. I appreciate you taking the time to share your experience comparing it to your previous Google Nest Mesh System. It's great to hear that you're experiencing faster speeds with the eero 6+ system. However, I understand your frustration with the coverage gaps in your 2,600 sq. ft. home and the additional investment required to achieve complete coverage.The eero 6+ system is designed to cover up to 4500 sq. ft. with a three-pack, though actual coverage varies based on home construction, wall materials, and layout. Homes with multiple floors, thick walls, or complex layouts may require additional units for complete coverage. Before purchasing additional units, here are several strategies to maximize coverage with your existing three-unit system: 1. Strategic Placement Optimization: Position your gateway eero centrally where your modem is located, then place the additional units in areas that create overlapping coverage zones. eeros work best when placed in open spaces, elevated positions (like on shelves), and away from thick walls, metal objects, large appliances, and electronics that can cause interference. 2. Update and Optimize: Verify your eero app is current and that your system has the latest firmware. Check your network topology in the app to ensure each eero is connecting optimally—sometimes repositioning units by just a few feet can dramatically improve coverage.
      If after optimizing placement you still experience coverage gaps and decide an additional unit is necessary, a fourth eero 6+ would indeed provide the comprehensive coverage you need for your home size. If you have questions about optimal placement for your specific home layout or need assistance with network configuration, eero Support is available at (877) 659-2347 7 days a week 6:00 am – 8:00 pm PT. I hope this helps. Have a great day! AmazonDevices

  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Better Than Asus, Great Bandwidth

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace an older Asus that dropped connection. I enjoyed the Asus parental software, but Eero is an equivalent. In summary, great product and give my whole house full coverage. It solved all of my connection problems.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Help for weak wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems to have made our lackluster wifi issues better. With our router being in the basement, wifi in the rest of the house was a bit spotty. This has definitely helped.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, fairly easy to set up. Still learning

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Mesh router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far has worked great.Seems to have good range with good over lap.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Has been working great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it seems it has helped my wifi reach a dead spot in my house. My internet used to be so slow and now I am able to teach my classes online thanks to eero.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this purchase. I have 1600 sq ft home with add on to the back that never had good signal strenth. Now i have no problems throughout my whole home. Set up was easy i called customer service with a qustion they were very nice and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for fast connections & Amazon Compatibility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster connections in the house. At first I wasn't sure, but it was able to connect to my garage where I have a Echo Dot. The Dot is able to perform as an extender, so now my house is covered with no dead spots.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent way to close gaps in your wifi coverage.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and a great way to expand the current wifi we have. We had several areas in our medium sized house that were lacking wifi. This has fixed those problem areas.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A good little router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A working router that freed me from slavery to Comcast.

    I would recommend this to a friend