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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3227 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the product's ease of use, overall performance, speed, and improved Wi-Fi coverage, range, and signal strength, along with its easy setup. The system effectively addresses common issues such as buffering, lag, and dead spots, significantly enhancing the user experience. However, some customers have expressed concerns regarding its compatibility with certain new devices and its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 3,227 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth it fa sho

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup. I was worried that it was going to have me remove the old network and do a bunch of stuff manually but it literally does everything for you. I really like how the app lets you control what devices are connected, win and you can block certain websites and applications from being used. It’s also really cool that if it does a scan and it thinks that there is malicious activity like spyware or any tracking going on. It will just not open the website at all. Keeping you safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eero

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely was under the impression it would be faster but it serves its purpose

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi PaulH. Thank you for your feedback on the eero 6+ router. I am sorry to hear of the performance issues you were experiencing. Here are some troubleshooting steps that may remedy your issue: 1. The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. If it’s only on one device, simply turn your device’s WiFi off and on again. If that doesn’t work, try rebooting the device. 2. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues. 3. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day! AmazonDevices

  • Rated 4 out of 5 stars

    Haven’t really gotten to test the whole router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not set up the satellites, based of the range from the main router, wouldn’t want to put this in a home bigger than 1800sq ft. I will give a final update once the satellites are connected. They’re in a house that has just been built and we haven’t moved in yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little units, they worked perfectly Covers the whole house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought thos after purchasing multiple devices and this provides great wifi service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improved Wi-Fi connection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three eero devisees significantly improved my internet connection in my townhouse. I still experiences broken connections but not as much as before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers our whole home with a strong network, best for gigabit net

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    EEROS Satisfaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programs sometimes pause or freeze at undetermined times. Have no idea why.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Network

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great network for coverage through out our 2 story home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stable and strong connection. Good for big space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy eero and be glad you did!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a solid 4 Stars for setup and getting this mesh up and working with our existing Fiber Network with ATT. Reduced a star since I lost about 30mins trying to get the 1st eero paired with my Samsung S22+. The 1st eero connects to our existing ATT router via RJ45 cable that is included with this eero package of 3. Once that gets paired, all you do from there is place the other eero's around the house to create your house network mesh, use the app to add those to the 1st one and it's ready to have anything connect to the mesh if they have the name and password:) After multiple attempts to pair that 1st one with my Samsung phone to get this going, decided to try and pair with my wife's Apple phone and BAM, immediately paired with zero wait:( Yes, pt for the Apple over Samsung, which hurt me a little:) So far this mesh has ELIMINATED all my roller coaster internet connection with our ridiculous overpaid ATT WIFI extender that NVR worked like they promised and truly hope no one waits as long as I did to get this extremely easy mesh by eero!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had to upgrade to Eero Pro6 three-pack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually, I installed the system to replace an Eero 6 but found that it was still too weak to really run all my streaming in a 2800 square-foot house. I replaced it with the Eero pro 6, a three pack, and all my problems are solved. It works fantastically well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loyal shopper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with another router I had just purchased. I went to the Geek Squad desk and Jeff was there. He listened to my issue and suggested I go with a mesh system. He told me to bring back the other router and he would put an eero Mesh System in the Geek Squad department and hold it for a day. I came back the next day and the return was smooth. The eero works a whole lot better than the other router I had. Jeff was great,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great Internet Accompaniment

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outstanding system And great Accompaniment to an existing home and office internet system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    eero

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the greater coverage area provided with eero

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    EERO 6+ Mesh WiFi Extenders

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These mesh extenders are very good quality. The units themselves are solid materially and function as advertised. They aren’t however as blanket covering of the home as advertised…at least in our home. The units have almost clear visibility to one another but 2 have small portions walls just barely obscuring the other units. Some creative angle solutions were required but I was able to get better acceptable WiFi where we needed it vs the previous single, dated extension. Overall, I would gladly recommend these. Easy to set up using the app. The price was very good for 3 quality extensions that work well for pushing WiFi through the home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They light up but just realized they dont work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months later, Im lookomg for something to support my 2200 sq ft home. I bought 3 pack and I still have bad connection in spots. Upon looking at them more closely and using the app. This crap dont even work. What a waste of money....do not buy! I paid $334

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi Kathy. Thank you for providing feedback about your experience with the eero 6+ system. I’m sorry to hear about your coverage issues. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day! AmazonDevices

  • Rated 1 out of 5 stars

    Completely useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was completely useless. It can only give wifi coverage if it’s connected to the router. Either that or the instructions made sense. I looked up installation on youtube and called customer support but it did not extend my wifi to the second floor at all.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Ho Jpod. Thank you for your feedback on the eero 6+ router. I'm sorry to hear that the performance didn't meet your expectations. eero routers can only extend the coverage of existing eero networks. I would suggest the 2-pack eero 6+ system instead of the single eero 6+ router. With the 2-pack, 1 eero will connect to your modem via Ethernet, and the other eero would be placed on the second floor. I hope this helps. Have a great day! AmazonDevices

  • Rated 1 out of 5 stars

    Best Buy error! Check model numbers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one star is for Best Buy sending me this product with two different model numbers on the box and product. I tried to return it(only because it did not fix my WiFi problems)for a refund and they denied it because of the two different model numbers!! Their error and now my problem! The box says R010211, the products inside say R010001. That’s how they sent it to me unbeknownst to me until return denied!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Setup

    Rated 5 out of 5 stars

    Eero Dual Band Mesh Wi-Fi system

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to eero mesh wi-fi system and it has been the best thing for my household. I had lots of dead spots in the house and this system solved that problem completely. We are very happy with this product. Easy to set up and runs seamlessly.

    I would recommend this to a friend