Customer Ratings & Reviews
- Model:
- N010111
- SKU:
- 6433416
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the 6 Dual-band Mesh Wi-Fi 6 Router, highlighting its ease of use and good speeds. Many customers report great overall performance and obtained full internet Wi-Fi coverage. Furthermore, customers appreciate the easy setup and solid range, making it a suitable choice for various home sizes.
This summary was generated by AI based on customer reviews.
Not sure how much it helps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't really noticed much of a difference with my Wi-Fi. Disney+ still freezes and drops connection occasionally, even with the Eero.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Network add on
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to work with the pro, setup was easy. Stability for wireless streaming was horrible with fire stick and roku, even hardwired with fiber optic isp
No, I would not recommend this to a friend didn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to return.. wouldn't connect to devices called Eero customer service was on the phone w/ them over an hour they kept saying it was my printer {it wouldn't connect to} I explained that I had issues connecting other devices also finally gave up connected everything back to my old router and return this
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Nothappy. I’m sorry to hear that you're having trouble getting some of your devices connected to the eero 6 router. Devices that only operate on the 2.4 GHz band may need an extra step to get them up and running. You can use the eero app to temporarily hide the 5 GHz band while you get your 2.4 GHz devices connected. Open the eero app and tap “Settings” at the bottom of the home screen. Tap “troubleshooting” towards the bottom of the settings screen. Tap ”My device won’t connect.” Tap “Temporarily pause 5 GHz. This will pause the 5 GHz band for 15 minutes while you get your 2.4 GHz devices setup. If this doesn’t resolve the issue, please reach out directly to eero customer support at (877) 659-2347. Again, thank you for the feedback and have a great day!
Meh...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have AT&T and didn't notice a difference in the speed or connectivity with my devices so I returned it.
No, I would not recommend this to a friendeero is defective!!! Customer Service is Horrible!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! I would never recommend eero products. We had issues from day one. We initially had our main cable wire go out from a storm. Xfinity came and fixed it and we still had issues and it was recommended that we get a new modem and router. We went to Best Buy and bought a dual eero pack and Netgear modem. Went home and did not get the speed as expected. Long story short and 4 visits from Xfinity and $100.00 in service fees, we were told it was the eero's. I went and purchased this additional one to "strengthen" the signal upstairs and still with 1GB service from Xfinity, we are only receiving 200 mbs for download and 18 for upload. After 4 hours, we still have yet to be reimbursed.
No, I would not recommend this to a friendNot enough feature worth the extra price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product does the work well. But when you need that extra security features it comes with a big price which you can find in other competitors free of charge. One time cost would even had been fine but a subscription is pricey
No, I would not recommend this to a friendNo change since last time.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok not really what I wanted though. Little to no improvement over last generation.
I would recommend this to a friendNot for us
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did help with our wi fi. It may just be where we live since friends have it and love it
No, I would not recommend this to a friendWasn't necessary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not the problem with my Wi-Fi didn't need it aa
No, I would not recommend this to a friendNot worth it due to poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work right out of the box, needed to call. Was told to call my ISP…returned immediately.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Margaret. Thank you for your feedback on the eero 6 Dual-band Mesh Wi-Fi 6 Router. I'm sorry to hear the device didn't work right out of the box and that your experience with customer support was disappointing. It's frustrating when a new product fails to function properly from the start, and being directed to contact your ISP rather than receiving direct troubleshooting assistance only adds to that frustration. Here are some common setup troubleshooting steps that can resolve initial connectivity issues with eero devices: ensure your modem is powered on and connected properly, restart both your modem and eero by unplugging them for 30 seconds, verify you're using the latest version of the eero app during setup, and confirm your internet service is active with your ISP. If you continue experiencing issues or need assistance with any Amazon products, Amazon Customer Support is available 24/7 at 1-888-280-4331. Thank you for sharing your feedback and have a great day.
Spotty and unreliable router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly first 2 months, but now wifi cuts out randomly for a couple minutes, making streaming videos or teleconferencing impossible. Router was placed in cool/dark area, so heat exposure is not the issue. Contacted internet service provider as well, and they found no service interruptions on their end.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Victoria. I am sorry to hear about the issues you’ve been having with the eero 6 router. Sometimes power cycling your eero can resolve connectivity issues. You can do this by unplugging and replugging it. Once you’ve plugged it back into power, wait for your eero to boot back up. This should take about 2 minutes. If the WiFi cuts out after the eero restart, notate the time of the outage and reach out to eero customer support for further troubleshooting steps. They can be reached at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!
No Ma’m No Sir
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a fan of this I just assumed it would work. I had purchased a long time ago through RCN. This is a no go for me.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JuanitaB, Im so sorry to hear that your eero 6 system is not meeting your expectations. Ive attached a link to our setup instructional video and text instructions found on our website. If you have any additional questions or troubleshooting requests please call eero support with the phone number below. I hope you are able to resolve the issue, thank you for your feedback.
https://support.eero.com/hc/en-us/articles/207937603-How-do-I-set-up-eero
(877) 659-2347
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright, is white and supports Wifi 6 devices.
No, I would not recommend this to a friendDoesn't work with Spectrum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you live in Carrollton, Texas and have Spectrum as your internet provider, don't get this router. At first, it was cool, set up wasn't too bad. But the reason for the rating is because the app says the wifi can handle 4k streaming and facetime at the same time. That's CAP don't let it fool you. I was gaming online at 1080p and while my girlfriend was on FaceTime with her mom, my game would lag to a point of being unplayable. I never had this issue until I installed the router. Once I went back to the router I used prior, I never had any issues. So to recap, don't get this router if you are in Carrollton, TX and use spectrum as your internet provider.
No, I would not recommend this to a friendNot so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had intended to get a traditional router, but an associate convinced me that the new mesh technology would be better. I wish I would have just gotten a router. It would have been better.
No, I would not recommend this to a friendWorthless Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I downloaded the app but am unable to create an account. Thus, I cannot get set-up instructions and cannot get the system to work properly. Why can't they put instructions in the box. Thus product is worthless.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi TomM. Thank you for reaching out. I am sorry to hear about the issues you are having setting up an eero account. To begin setting up your new eero network, you will need to get logged In. You can either log in using your Amazon Account information, or you can make an eero account. You will need to enter your phone number and email address. By default, we’ll send a verification code to your phone number. Enter this code on the verification screen of the app to create your account. Once logged in, the app will walk you through setup. This makes a seamless setup experience. If you are still having trouble creating an account or signing in, please reach out to eero customer support. They are available Monday–Sunday 6:00 am – 8:00 pm PT. You can reach them at 877-659-2347. Hope this helps and have a great day!
Unhappy Paul
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not connect to my network. Called Geek Squad and were absolutely no help. Called EERO support and still no success. Then call ISP, they were the most helpful but still could not connect. Product was returned.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi PaulS. Thank you for your feedback on the eero 6 router. I’m sorry to hear that you had issues during the setup process. Here’s how to get your eero network online: 1. Download the eero app for iOS or Andriod on a phone or tablet with an internet connection. 2. Create an eero account or log in with your existing Amazon account information. 3. Unplug your old modem and router from power. 4. Connect your eero router to your modem using the included Ethernet cable. 5. Plug your eero router into an available power outlet, then reconnect your modem to power. If your modem is built into your current router, then you’ll connect the eero router to one of the Ethernet ports on your existing router. I hope this helps. Have a great day!
Eero doesn't work with Ring doorbells.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this eero wifi extender because my Ring doorbell wasn't working properly and I was told it was probably because of poor signal. There has been absolutely no improvement. From what I am reading online now, Ring products are really not compatible with eero. I know this is not Best Buy's fault but your sales staff should be aware of this problem. I would have been better off putting the cost of this extender towards different router or different camera doorbell.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Dissatisfied. I’m sorry to hear that you’ve been having trouble with the eero 6 router. If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TVs, games consoles, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors. A 2-pack eero system should solve your signal issue. This would allow you to place one next to your modem, and the other eero closer to your doorbell. I hope this helps. Have a great day!
This was returned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I needed a booster, I guess I would use this in an area that needed it, and only turn it on when I needed it. But I don't need a booster, and it just slowed my whole network down having it connected.
No, I would not recommend this to a friendEero6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get a connection. Paying for 1 gig and getting about 22mbps. Eero app states I’m receiving 900+ but WiFi is getting 22mbps and I’m in a small apartment. Also my son hardwired into the eero and getting only 101mbps and lower. Regular routers seem to be the way to go
No, I would not recommend this to a friend