Customer Ratings & Reviews

Very difficult to set up. Did not work well with our CenturyLink and customer support from eero did not solve the problem. Geek Squad brought a different mesh network and helped me set it up.

Unless I’m using this the wrong way, this product does not help with the internet. I wish incould return this product.

This product did not work extending the wifi. There has to be something better then this.

I’ve been very disappointed in this product. I was expecting a great improvement in my Wi-Fi but have not found it to be any better than it was before I had them.

Only reason I am giving this 1 star is that I work from home on a network supported by my employer. Using this with my AT&T equipment compromised the firewall. Had to return the item

Had to disconnect. Sonos wouldn’t work. Phone wouldn’t work as well. Seemed like WiFi was worse instead of better. Geek Squad installed so I assumed installation wasn’t the problem. Wasted money:(

it didn't work as per the our expectation, so I went to return it to best buy but they didn't take it back.

They worked great until I changed out modems and then you couldn’t get them to clear out old information and reprogram to use again. Went back to old ASUS RT-58U and it’s fixed the problem

Slowed down my network horribly....Coverage is better but throughput was sacrificed.

Worst product ever. Sending is back. Amazons devices are terrible and have 0 life span. They aren’t covered for this very reason. Sucktastic at best. Stick to Google. My god am I frustrated.

I purchased this thinking it would help boost the internet connectivity in the basement. Sadly, it does not.

I plugged one near the back room and the tv still buffers.

Sales rep suggested this for our family’s needs. We still get interment wifi service. I was told eero sometimes has defective products. Very disappointing.

This is the second set i purchased I purchased this set for my brother to go with his Alro cameras

Not a good item at all in my opinion. When I set everything up and moved all the devices around my house it actually made my WiFi slower instead of boosting it.

Cumbersome to configure, kind of good connection, but not completely , but the cost does not justify poor connection issues and the non-user friendly usability.

Not good! I can’t get good WiFi at all. I’ve moved it all over my house and there isn’t good connection. Very disappointed with this. I would like to return it.

I make it a point to follow the instructions on all new products that I review. On the enclosed instruction sheet it is claimed that only 4 easy steps are required to get the system up and running. This may be the case but they left out one important item and that is you need to use a device that has WiFi AND mobile data. This is necessary so that you can create an account and provision the base station from the APP that you downloaded to your device. Not knowing this I unfortunately used an IPAD that did not have mobile data and it went badly from there. However a call to tech support was answered in less than a minute by an apparently US based support staff. I was given some things to try that did not work so I called back and again the call was answered in less than a minute. This person explained what was wrong and configured the base station to a point at which I could complete the setup. This is the BEST technical support I have ever received. This is reason enough to purchase this product. They will get your system working. I did strongly suggest they add the caveat that you must use a device with mobile data. It sounded like he has seen this many times before. Installing the extensions could not be easier. You add them thru the APP and its done in seconds. No fuss at all. Now that I have three devices running my network I have no dead spots and the speed is 200 Mbps exactly what I have purchased from my cable provider. No more having to switch networks when I go outside to the backyard, as I had to do with my old WiFi extender that were almost a decade old. It is now one seamless network for 2 and 5 GHz. The base station has one wired Ethernet port should you need one, the extenders do not have an Ethernet port. The APP now running on my iPad is feature rich. It lets you know who is on your network and how much data each has used. You can also see an aggregate of how much data is being used on the entire network. This is great of you have to deal with data caps. You can also block specific devices from your network. It can let you choose your DNS server and add IP reservations. It also has a speed test to keep your provider honest. It can support Guest Access and IPv6. It is also a Zigbee hub which I do not use. Then there are the subscription services you can purchase that provide services like AD blocking, content filtering, a VPN, antivirus and a password manager. There is a free trial available to test this out. This network has exceeded my expectations in both performance and the availability of customer support if needed. If they include that caveat to their setup instructions it would be 5 star. You will not be disappointed in this future proof system.

Not really happy with them. They are slow and they seem to loose connections at times.

1 of the 2 satellites would not connect. We’re it not for needing to return it I would have smashed it with a hammer. Beyond frustrating. Junk.