Customer Ratings & Reviews

Hi Anonymous. Thank you for providing feedback on your experience with the eero 6+ system. I'm sorry to hear about the connection drops. I understand hoe frustrating it is to randomly loose internet signal. Here are some troubleshooting steps that may remedy your issue: 1. If you're noticing signal drops on a particular eero node, power cycle your eero. If the signal drops on all eeros on the network, power cycle all of your eeros. You'll do this by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues. 2. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Vic87. Thank you for providing feedback about your experience with the eero 6+ router. I’m sorry to hear about your connection issues. Devices generally choose which Wi-Fi band to connect to automatically, based on factors like signal strength, compatibility, and interference. Turning on Client Steering may help your device choose the 5GHz band. To turn on Client Steering, open the eero app, go to the Settings tab, select Network settings, select Client Steering, toggle the Client steering option on. If this doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Cutcable. Thank you for your feedback on the eero 6+ system. I'm sorry that you haven't been able to use the system in your area. eero has been tested for compatibility with most major Internet Service Providers (ISPs) in the United States, Canada, UK, EU (France, Germany, Italy & Spain), Japan, and Australia. As long as you can connect your gateway eero to a modem or upstream device with an Ethernet cable, you should be able to set up and use eero. Please reach out directly to eero customer support at (877) 659-2347, they can assist you with the setup process. Have a great day!

Hi MikeW,

Thanks for taking the time to share your experience with the eero 6+ system. I'm sorry to hear it didn't resolve your connectivity issues as expected.

Wi-Fi mesh systems can be incredibly effective, but their performance depends heavily on factors like your home's layout, the type of internet service issues you're experiencing, and proper placement of the nodes. If a Verizon tech recommended these specifically for your situation but you're not seeing improvement, there may be underlying issues with your internet service itself, modem compatibility, or the mesh system may need configuration adjustments to work optimally with your setup.

I'd recommend reaching out to eero's support team at 1-877-659-2347 or through the eero app - they can walk you through placement optimization and troubleshooting steps that might make a significant difference. Sometimes repositioning the nodes or adjusting settings can transform performance.

If the system truly isn't compatible with your specific setup or service needs, eero support can also help determine if there's a better solution for your situation.

Thanks again for sharing your honest feedback with the Best Buy community.

Hi RandallW. Thank you for providing feedback regarding your experience with the eero 6+ system. eero uses a single SSID that allows devices to live on the 2.4GHz and 5 GHz radio frequencies. Devices that only work on the 2.4 GHz frequency are still usable with eero. To get these devices set up, you’ll need to temporarily disable the 5GHz bands. Do this in the eero app by tapping on Settings > Troubleshooting > 'My device won't connect', then tapping on the "Temporarily pause 5GHz" button. This will disable 5GHz for 10 minutes, which can help with setting up some 2.4GHz only devices.If you still can’t get your devices connected, call eero customer service at (877) 659-2347 so they can troubleshoot further. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!