Customer Ratings & Reviews

Hi GButler. Thank you for reaching out. I am sorry to hear about the issues you’re having with the eero 6+ system. Here are some tips that may remedy your range issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi TedM. Thank you for providing feedback about your experience with the eero 6+ system. I’m sorry to hear about your connection issues. Soft resetting your gateway eero (the one connected to your modem) can be a useful troubleshooting step. To soft reset your eero: Hold the reset button until its LED flashes yellow (approximately 7 seconds). Once it flashes yellow, release it. As the eero boots up, the LED will flash white, then blue, and then return to solid white. Once the LED is solid white, you should be able to see your eero is back online in the eero app. If the soft reset doesn’t resolve your issues, contact eero customer service. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi DanC. Thank you for providing feedback regarding your experience with the eero 6+ router. eero routers support LAN persistence during internet outages. Be advised that during an internet outage, the app will show that the eeros are offline due to lack of connection to the eero servers. Although the app will show offline, your devices should still be connected to the eero system for LAN communication. If you’re experiencing LAN persistence issues during an internet outage, contact eero customer service so they can look into the issue. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi Kyng. Thank you for your feedback on the eero 6+ system. I'm sorry that you're having issues with the signal. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi MichaelR. Thank you for your feedback on the eero 6+ router. I am sorry to hear of the performance issues you were experiencing. Here are some troubleshooting steps that may remedy your issue: 1. The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. If it’s only on one device, simply turn your device’s WiFi off and on again. If that doesn’t work, try rebooting the device. 2. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues. 3. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi ZackW, thank you for providing feedback regarding your experience with the eero 6+ system. I'm sorry to hear that the system didn't meet your range expectations. Here are some tips that may remedy your range issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi JMB1963, I'm sorry that you have not had a great experience with the eero 6+ 3-pack system thus far. Here is some troubleshooting that may help. First, make sure that they each device is at least 35-45ft away from each other, and placed in an area with minimal interference. After we verify that the eeros are placed correctly and placement is not the cause we can start further testing.

1. Test the speeds with a device connected to the modem with Speedtest app on your phone. 2. If your eero is in a double NAT, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router. 3. Make sure you are using the ethernet that came with the eero. If all else fails, please reach out to eero customer service at (877) 659-2347. Thank you for your feedback. I hope this information is useful.



2) Do you know if your eero is in a double NAT? If so, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router.

3) Are you using the ethernet that came with the eero?

Dear TiffanyG,

Thank you for sharing your feedback about the eero 6+ mesh system, and we sincerely apologize that it didn't work for you. We understand how frustrating it is to set up a new Wi-Fi system only to have it not function as expected.

While we respect your decision to return the product, we want to mention that some common setup issues can often be resolved:

Common solutions that may help:

Ensure the main eero unit is connected directly to your modem with an ethernet cable
Try placing the eero units in different locations (avoid placing near large metal objects or in enclosed spaces)
Make sure you're using the latest version of the eero app for setup
Restart both your modem and eero units during setup
Contact your internet service provider to ensure there are no compatibility issues

If you'd like to give it another try before returning, eero's customer support team at 1-877-659-2347 can walk you through troubleshooting steps specific to your setup. They're very helpful and may be able to identify what went wrong.

We appreciate you taking the time to share your experience, and we hope you find a Wi-Fi solution that works perfectly for your home.

Hi JasonH, I’m sorry to hear the eero 6+ has not met your expectations. Performance can sometimes improve by optimizing placement, ensuring the router is centrally located, and checking for the latest software updates in the eero app. If you haven’t tried those steps yet, they may help strengthen coverage and consistency. If these steps do not improve performance, I recommend contacting eero customer support at 1 (877) 659-2347, so a specialist can assist further. I appreciate your feedback and hope you have a great day!