Customer Ratings & Reviews

Hi Sammy. Thank you for your feedback on the eero 6+ system. I’m sorry to hear about your connection issues. If you’ve got another router or a modem/router combo device double NATed to your eeros, this could be the cause of poor connectivity and performance. To get the most out of your eero WiFi system, we recommend having your eero WiFi system replace your current router and having your gateway eero plugged directly into your modem. However, if you'd like to keep using your existing router, you absolutely can. You can put your eeros into bridge mode. In this scenario, you will still get all the benefits of eeros mesh. However, you will allow your upstream router to manage the connection between your network and ISP. To do this, tap on the “Settings” tab in the eero app then tap “Network settings”. Under the “Network services” section you’ll select “DHCP & NAT” then you’ll switch your selection from “Automatic” to “Bridge”. It should also be noted that when using eeros in bridge mode, you will lose many advanced features. If these steps do not help, or if you need additional assistance with these steps, call eero customer service at 877-659-2347. They are available 7 days a week 6:00 am – 8:00 pm PT. Hope this helps and have a great day!

Hi Antonio. Thank you for providing feedback about your experience with the eero 6+ system. I'm sorry to hear that you've been having issues with the system speeds. Here are some troubleshooting steps that may remedy your issue: 1. The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. If it’s only on one device, simply turn your device’s WiFi off and on again. If that doesn’t work, try rebooting the device. 2. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues. 3. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello James! I am sorry to hear about the troubles you are running into with your new eero 6+ 3 pack system. To add a device to your eero network, open your device's WiFi settings and find your network name from the list of devices. Once you have selected your network from the list, type in your network password. In just a couple of seconds, your device should be online. If you need further troubleshooting help, please reach out to eero customer support at 877-659-2347. Thanks and have a great day!

Hi, EliotP. Thank you for leaving a review on the eero 6+ system. I'm sorry to hear about the signal issue you are experiencing. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable Wi-Fi to every room in your home. Here are some tips to follow: 1. Place eeros where they can communicate with each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros in the open. 4. Whenever possible, aim for a direct line of sight between eeros. The fewer walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday, 6 a.m.–8 p.m. PT. I hope this helps. Have a great day!