Customer Ratings & Reviews

Hello AmandaT! Thank you for your feedback on the eero 6+ (1-pack). I'm sorry to hear you're experiencing latency issues and dropped calls with WiFi calling, and I understand how frustrating this must be, especially when support hasn't yet resolved the problem. WiFi calling requires consistent, stable connectivity with minimal latency and packet loss, so issues in this area can significantly impact call quality. Here are comprehensive troubleshooting strategies specifically targeting WiFi calling performance that may help resolve your connectivity challenges: 1. Ensure your phone is positioned relatively close to the eero unit when making WiFi calls, as distance and obstacles can affect signal quality. Check that your phone's WiFi calling feature is properly configured in your device settings and that your carrier supports WiFi calling on your plan. Verify that your phone is connecting to the 5GHz band when near the eero for better performance, though the eero handles this automatically through band steering. 2. If multiple devices are streaming, downloading, or using bandwidth-intensive applications simultaneously, this can cause latency spikes and dropped connections. Try making calls during periods of lower network activity to determine if congestion is contributing to the issue. Monitor which devices are connected through the eero app and consider temporarily disconnecting non-essential devices during important calls. 3. Restart your eero 6+ by unplugging it for 30 seconds, then plugging it back in. This can resolve temporary connectivity issues. Ensure your eero is running the latest firmware through the eero app, as updates often include performance improvements and bug fixes. Try forgetting and reconnecting to your WiFi network on your phone to establish a fresh connection. Check if other devices experience similar connectivity issues to determine if the problem is device-specific or network-wide. 4. Some carriers have specific requirements or settings for optimal WiFi calling performance. Check with your mobile carrier to ensure there are no account-level restrictions or configuration requirements. Verify that your phone's software is up to date, as carrier updates often include improvements to WiFi calling functionality. Should the issue continue, reach out to eero support and provide details about when the drops occur (time of day, specific locations in your home, during high network usage, etc.). This information will help them diagnose whether the issue is related to network configuration, coverage limitations, or potentially a hardware concern that might warrant a replacement. I hope these suggestions help improve your WiFi calling experience. Thank you for sharing your feedback and for your patience as you work toward a resolution!